아침 식사 제공

하얏트 리젠시 소노마 와인 컨트리 여행 후기

4 out of 5
하얏트 리젠시 소노마 와인 컨트리
170 Railroad Street, Santa Rosa, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 500개" "
평점 8 - 좋아요. 1005개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 151개" "
평점 4 - 별로예요. 1005개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 60개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Property and rooms are bit tired. Traffic noise prominent. Close to freeway. Room had a slight sewage smell. Staff friendly and helpful.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Charalambos

좋아요: 청결 상태
별로예요: 편의 시설/서비스
The property was mostly clean and the staff was pleasant, but the pool was dirty and the pool area was littered with cigarette butts on the floor from people smoking there the night before. Checking in at the reception took too long. The breakfast was an insult, a humiliating experience considering how much The Hyatt have charged and how terrible displaying little respect for their clients. The choices were limited to mostly unhealthy, greasy, salty items that you would find, and try to avoid, at a cheap motel with very limited healthy choices. Every breakfast restaurant within 2-3 short blocks from the hotel offered much better quality food, including a wider variety of many healthy choices, in a much nicer environment including much better service, longer hours for half the charges. Eating breakfast at The Hyatt Regency Sonoma Wine Country was a terrible way to start the day and very puzzling how poorly the management at the Hyatt manages their property and at what low standard they hold their hotel.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Thank you for taking the time to share your honest feedback. We are delighted our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your constructive feedback about our breakfast service and pool area is greatly appreciated, as it's through valuable insights like yours that we can continue to improve and provide the exceptional service that our guests deserve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind Regards,Monica HubertGeneral Manager

2/10 - 너무 별로예요

Yasmin

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The customer service was by far the worst I have encountered. The interactions lack disclosure of information, amenities and disregard for respect as well as lack of responsibility. I’m yet to write a detailed description of the experience which I have been unable to do to heading straight to work after arriving home.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Yasmin,Thank you for sharing your thoughts. We take pride in delivering exceptional service, so we're disappointed to read your comments. Rest assured, we'll discuss your feedback with our team internally to ensure our high standards are met. Please consider giving us a chance to change your perceptions. Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Martha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to all wineries, walkable to restaurants and bars.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Martha,Thank you for your review of Hyatt Regency Sonoma Wine Country. We're delighted to hear you enjoyed our prime location. It would be our sincere pleasure to welcome you back anytime!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Hrachya 님, Round Rock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable visit, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Nathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable stay, conveniently loacted, excellent staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Nathan,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we hope you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On-Site Dining Options were extremely limited--not what I would expect from a Hyatt Regency
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear William, Thank you for taking the time to provide your feedback. We do apologize to hear that our dining options did not meet your expectations. We hope that you will choose us for future stays so we may demonstrate a better dining experience. Kind Regards, Monica HubertGeneral Manager

10/10 - 훌륭해요

maurice

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay. Very convenient to area attractions.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Maurice,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Katelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very clean and beauitful property and the staff was friendly and personable. We will definitely be staying again.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Katelyn,It was a pleasure hosting you at Hyatt Regency Sonoma Wine Country! We're glad our attention to cleanliness and service impressed you, and we look forward to seeing you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Yanwen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Zlatko 님, Palo Alto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is 2 start motel.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Mia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the streaming option. Room was the perfect size and clean.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Mia,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations hit the mark for you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Kind Regards,Monica HubertGeneral Manager

8/10 - 좋아요

Arash 님, Bothell

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Sherri

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean property, good service.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Sherri,Thank you for your positive feedback! Maintaining cleanliness and delivering excellent service are priorities for us, and your recognition is rewarding to receive. We look forward to welcoming you back for another enjoyable experience at Hyatt Regency Sonoma Wine Country!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Maria

2024년 4월에 1박 숙박함

8/10 - 좋아요

Emilia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was wonderful! We utilized the pool, jacuzzi and hotel bar. We opted in for the breakfast buffet however it was absolutely a terrible choice. The options were extremely minimal, the quiche that was provided was not good at all and there were no other egg options nor meat options. The restaurant’s menu offered a lot more so next time we will just order from that.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Emilia,Thank you for your recent stay at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you took full advantage of the hotel's amenities. We apologize that certain aspects of your visit were not seamless. We will discuss your review with our staff. We hope that you consider staying with us again.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Patricia Jo Zimmerman

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Housekeeping comes every 4 days on a longer stay. However, they did not come to our room. We had to call to get more towels at 10pm after we came back to our room. We needed toilet paper and kleenex, I called in the morning and they said it would be 8:30 before we could get some. They did take a destination fee off of our room for 1 day. I was under the impression it was for our whole stay. We will never book through expedia again. too many fees. As we were charged daily for this and also a parking fee.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Patricia,Thank you for providing us with your feedback. We are sorry to hear that you were disappointed with our housekeeping services and fees. Ensuring that our guests receive timely assistance is a priority, and we deeply regret any inconvenience caused by the delays in providing essential items. Your comments are extremely valuable to us as we strive to enhance our guest experience, and we sincerely hope to have the opportunity to better serve you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 - 괜찮아요

Joab

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Amanda

2024년 3월에 1박 숙박함

8/10 - 좋아요

Rick

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Ho Wook

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were some stuff on the floor when we arrived at the room. Shower did not work well. Housekeeping was never offered for 3nights/4days even though I requested it 2 times. Probably the worst hotel I've ever stayed.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any issues with our accommodations. Our housekeeping team will review your concerns and correct any problems. Again, thank you for your feedback, and we hope you will reconsider and give us another opportunity to impress you.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and safe
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Julie,Thank you for your great review and perfect rating! The safety of our guests is of the utmost importance to us, so we're delighted this commitment was reflected in your stay. It was truly a pleasure having you here, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

DOROTHY 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel! Stylish and modern. Will definitely stay here if I’m in the area!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Dorothy,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. The pleasure was all ours, and we can't wait to welcome you back.Kind Regards,Monica HubertGeneral Manager

8/10 - 좋아요

Marina 님, Torrance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Maria,We enjoyed hosting you at Hyatt Regency Sonoma Wine Country. Thank you for letting us know you had a tremendous stay at our great property! The pleasure was all ours, and we look forward to welcoming you back any time.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Ty

2024년 3월에 3박 숙박함

8/10 - 좋아요

Vicki

2024년 3월에 2박 숙박함

8/10 - 좋아요

Armando

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

shawna

2024년 3월에 1박 숙박함

4/10 - 별로예요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel restaurant (Railroad cafe) used to have a modest, but nice breakfast menu. Buffet was gross. I wish they would go back to what they had before. If it remains the same it will definitely influence my booking decisions.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Peter,Thank you for taking the time to provide your review. While we are disappointed that you did not enjoy the breakfast buffet, we sincerely appreciate your honest feedback and will share your concerns as they will guide us to make improvements for our valued guests. We would welcome the opportunity to host you again in the future to change your perceptions.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Gisela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Interesting historic district
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Gisela,Thank you for your perfect rating! It was a pleasure having you as our guest at Hyatt Regency Sonoma Wine Country recently, and we appreciate you mentioning the rich history of our location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Catherine 님, Saratoga Springs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, rooms very clean, spacious and comfortable. The location is great for walking downtown Santa Rosa!!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Catherine,We're honored by your excellent review of Hyatt Regency Sonoma Wine Country! It's wonderful that you enjoyed our warm hospitality and spacious, spotless accommodations. We're also glad our location made exploring downtown Santa Rosa easy. Thank you for your kind praise, and we hope you'll return.Kind Regards,Monica HubertGeneral Manager

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great Location but the property is behind on maintenance and the breakfast was worse than a Hyatt Place.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Robert,Thank you so much for reviewing your recent stay with us at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you had an enjoyable visit. The self-parking does get busy on the weekends, and we are happy that you were able to find parking adjacent to the property. We sincerely hope that you will return to stay with us again in Sonoma!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Cecilie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My sister and I stayed for two nights. We took a 10 minute Uber into Sebastopol for an event. We had a great ex and will definitely stay again. We also enjoyed the heated pool and jacuzzi, it was perfect!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Thank you for your compliments; we're glad you had a great stay with us. We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations, and we hope to welcome you again in the future.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area, we were able to walk to different places. Place was clean and staff was nice. We enjoyed our time there.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Monica,It was a pleasure to welcome you to Hyatt Regency Sonoma Wine Country. It's lovely that you enjoyed our terrific location near fine dining and shopping in downtown Santa Rosa. Our team hopes you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Marie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel overall. Bar was kind of awkwardly placed in the lobby with limited seating options, and maybe people drinking is not the first thing you want to see when you check in at 1 pm with kids. But other than that there's nothing even bordering on negative to say about this place; it's clean, friendly, good food, top notch.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Marie,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Impressing every guest with our friendly service and pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy some delicious meals with us. The pleasure was truly ours, and we hope to welcome you back soon.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff. handled any issue we had promptly and efficiently and courteously.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Kathy,Thank you so much for choosing Hyatt Regency Sonoma Wine Country to host your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. While we're disappointed you ran into any concerns, we're delighted to have been able to resolve them promptly. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay very much. The self-parking filled up on Saturday night and we needed to park at the adjacent restaurant which was fine.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Meosha

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Initially did not receive room number, then was given keys to a room that was already occupied, then keys did not work for room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Meosha,Thank you for your feedback. Please accept our sincere apologies that your stay did not meet your expectations. We appreciate you choosing to stay with us and we hope you can reconsider visiting again.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Providing clean, and comfortable accommodations is a standard we strive for, and we are pleased that we were able to meet your expectations. Should your travels bring you back to the area, we hope that you will choose Hyatt Regency Sonoma Wine Country for your stay again. Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Roy, Thank you for your recent stay with us at Hyatt Regency Sonoma Wine Country. We appreciate your feedback, and we hope to host you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Deolinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean and roomy, the staff super nice and helpful
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Deolinda,We're delighted you enjoyed your stay at Hyatt Regency Sonoma Wine Country! It's great to know that our clean, spacious rooms and friendly staff helped make your visit memorable. The next time you're in the area, please come see us again.Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel with a heated pool and hot tub!
2024년 3월에 2박 숙박함
답변 제공: Joe Davis 님, 2024년 3월 19일
Dear Sherri,Here at the Hyatt Regency Sonoma, we are glad to hear that you were happy with your experience here. We appreciate you sharing your feedback with us, and we look forward to hosting you again!

8/10 - 좋아요

Gail

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This would be a beautiful wedding venue. Also right next to a walking path and park. We requested a room change because of our dog. Unfortunately the patio furniture was so dirty we couldn't sit on it. We asked if they could swap out our cushions but were told no and instead offered extra towels to cover the stains. No dog amenity offered. But when I complained we were offered breakfast vouchers.
2024년 3월에 1박 숙박함
답변 제공: Joe Davis 님, 2024년 3월 19일
Dear Gail,Thank you for sharing your feedback with us. We are deeply disappointed to hear that your stay with us wasn't up to expectations. We have shared this with the team and will be taking action to make sure this doesn't happen again. We hope we can host you again in the future.

8/10 - 좋아요

Noelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at the Hyatt Regency. The location was great and the lobby and rooms were very clean and nice. However, I did notice on my bank statement, on top of the room fee, there was another hidden charge from the Hyatt, separately. I was not told about any other fee I would have to pay besides the parking fee. But after looking at some other reviews about this hotel, a lot of other people stated they were charged for hidden fees as well. So please just be mindful when booking this location.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Noelle,Thank you for your feedback. We're glad our clean, convenient accommodations impressed you and that your overall stay was pleasant. However, we apologize for any confusion about our fees. In addition to parking, there is a destination fee. This information is noted online and in the booking documentation. If you're in the area again, we hope you'll come back to see us.Kind Regards,Monica HubertGeneral Manager

8/10 - 좋아요

Glynis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was spacious and comfortable. Shower needs updating.
2024년 3월에 1박 숙박함
답변 제공: Joe Davis 님, 2024년 3월 14일
Dear Glynis,We are delighted to hear that you had a good experience during your stay with us! Your suggestions have been noted and we will be sharing them with our team. We look forward to hosting you again!

6/10 - 괜찮아요

maya

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were tons of ants! Also room was quite noisy !! Other than that everything was excellent
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Maya,We sincerely apologize for your concerns and appreciate you bringing them to our attention. Our team will certainly take action where they can while considering other aspects for future improvements. Overall, we're glad you had an excellent experience and look forward to seeing you again!Kind Regards,Monica HubertGeneral Manager

6/10 - 괜찮아요

Pedro

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the hotels location and the places we could go very close to it. We found an acrylic finger nail in our bedsheets and that was very gross, but overall the hotel was ok.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Pedro,It was such a pleasure having you as our guest recently. We're delighted our excellent location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Your feedback will be shared internally to ensure our high standards of cleanliness are being met. Thank you for your review, and we hope you will give us another chance in the future to provide you with a seamless visit. Kind Regards,Monica HubertGeneral Manager

10/10 - 훌륭해요

Yesenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함