"The room cleanliness was very disappointing. When we arrived, the trash from the previous guests had not been thrown out, and there was even a half-empty can of Red Bull left in the room. It immediately made the room feel unclean and poorly maintained.
The TV was also not functioning properly. At first it would not connect because of Wi-Fi issues, and even after it eventually connected, there was still a pop-up message saying it was not connected. The message stayed on the screen the entire time and blocked the view, so the TV was basically unusable except for the sound.
Unfortunately, the reception staff were also not very solution-oriented when we brought these issues up, which made the experience even more frustrating.
Overall, this was not the level of cleanliness, maintenance, or service I expected, and it negatively affected the stay."
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