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"Had a wonderful stay because of the friendly service from the staff. I was greeted warmly at check-in. I had a minor problem with the room upon entry I called front desk and they immediately helped me out and switched rooms giving me an upgrade for the trouble. I went to the restaurant that evening to watch Jays game and both bartenders were very friendly and attentive. I went in for a beer but ended up staying for dinner. The housekeeping service was incredible too. I ended up getting a bad head cold and stayed a second night. Housekeeping gave me extra Kleenex and made sure I had enough blankets and said to me if I needed anything else they were just in the hall. I was amazed. Receiving genuine friendly service these days is rare and I had great service from every staff member I encountered. The room rates are budget friendly but the service is 5 star luxury hotel level "

"I hesitated booking this room because there were no refunds and I was scared to commit in case I had to cancel my trip, but I am so glad I finally booked it. The location is ideal- there are great restaurants and shops within walking distance. The room were a fabulous size and the feeling was one of being in a small apartment as opposed to a hotel. The room was clean, updated and very comfortable. Coffee was refilled every day and I was given a bottle of wine for the stay. The reception team was very firendly and had great suggestions. Without a doubt, next time I am in Toronto I will be staying in this hotel."

"We had a wonderful stay."

"Nice clean room and friendly staff, airport shuttle also amazing"

"Room was spotless and the staff were excellent "

"Clean room. Rafi the bartender was fantastic. Super friendly and knowledgeable. "

"Clean room breakfast good "

"Staff were amazing at the front desk!! Rooms were clean! "

"Great stay in downtown Toronto. Nice size rooms, comfortable beds and great views. Staff were very helpful and friendly. Parking was an ease. "