“The staff were polite, but the response felt more like damage control than real hospitality. Before the problem, I had asked about late checkout and was told 6pm would cost a half-day rate. After the night I'd had, they offered 2pm, even though they knew my flight was at 10pm. They later extended it to 3pm. A fair resolution would have taken my flight into account from the start. They also offered a $10 airport transfer. I didn't want it, but they insisted, so I accepted. It didn't come close to...
“The staff were polite, but the response felt more like damage control than real hospitality. Before the problem, I had asked about late checkout and was told 6pm would cost a half-day rate. After the night I'd had, they offered 2pm, even though they knew my flight was at 10pm. They later extended it to 3pm. A fair resolution would have taken my flight into account from the start. They also offered a $10 airport transfer. I didn't want it, but they insisted, so I accepted. It didn't come close to...
Brix