Dear Guest, thank you for taking the time to review your stay with us. We are happy to read that you’ve appreciated the high standard of our renovation on the property. We are very sorry to hear that the perception you had of our Relais and our services wasn’t good; we usually take every comment, either positive or negative, very seriously in order to improve ourselves. In this case we feel many of your remarks are not responding to the current situation. We are always very helpful with our guests and we always offer ourselves for helping with luggage, therefore it's very surprising to hear that there was no one helping in that. We kindly ask our guests not to bring food in the rooms for hygienic and healthy reasons that are definitely not related to our hotel cash flow. Every morning fresh milk was served to your wife. Probably we misunderstood your request, but we honestly thought that while asking for fresh milk at mornings you meant at breakfast. Therefore, it is quite difficult for us to fully understand your complaint. If this is the case, we are sorry for the misunderstanding of course. Regarding the towels, as every other hotel does, respecting our environment we ask our guests to leave towels on the floor when they want these to be changed. This would have been enough and in any case, we provided you extra towels after a couple of days. On the other side we can understand that not everybody is completely aware on hotel policies. Cleaning materials are left outside the rooms just while cleaning corridors or common areas; we pay a lot of attention on details and we do all of our best to keep our Relais neat and shining. Lastly, we exchanged few emails with you in which we communicated the price for the third person per night (which is €30, as written on our website and in our policies), therefore we are not sure what you are referring to

Thanks so much! We hope to see you again!! We'll be very happy!

Muchas gracias Cecilia!!!