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모텔 6 스포캔, 워싱턴 - 이스트 여행 후기

2 out of 5
모텔 6 스포캔, 워싱턴 - 이스트
1919 N Hutchinson Rd, Spokane Valley, WA

이용 후기

6.8
평점 10 - 훌륭해요. 990개 이용 후기 중 255개" "
평점 8 - 좋아요. 990개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 990개 이용 후기 중 195개" "
평점 4 - 별로예요. 990개 이용 후기 중 119개" "
평점 2 - 너무 별로예요. 990개 이용 후기 중 156개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Joe

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 27일
Hi Joe,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

10/10 - 훌륭해요

Jay

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2024년 5월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 27일
Hi Jay,Thank you for the perfect rating and positive feedback! We're delighted to hear that you had a great experience at our place. We look forward to welcoming you back!

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 23일
Hi Jay,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

8/10 - 좋아요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
OK
2024년 5월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 21일
Hi Anthony,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

10/10 - 훌륭해요

Tricia

좋아요: 청결 상태, 직원 및 서비스
The employees are nice and helpful. The room is clean. I like the fact that it doesn’t have carpet makes it easy for pet owners.
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 20일
Hi Tricia,Thank you for your feedback! We're glad to hear that you found our employees nice and helpful and that you appreciated the clean, carpet-free room, which is indeed great for pet owners. Your 5/5 star rating is highly appreciated and we look forward to hosting you again.

10/10 - 훌륭해요

Tricia

2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 19일
Hi Tricia,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

2/10 - 너무 별로예요

Cherie

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No elevators in use. Pool not accessible. Construction that wasn’t told to us ahead of time. Side doors don’t all access late night, even with a key card, front desk staff unfriendly. Would not recommend.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 17일
Hi Cherie,It's regrettable that you encountered several issues. We sincerely apologize for the inconvenience. Your feedback is invaluable, and we'll use it to address these issues and ensure that similar problems don't arise in the future. We appreciate your candour and regret that we fell short of meeting your expectations.

10/10 - 훌륭해요

Jay

2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 17일
Hi Jay,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's set back, in the perfect spot, .the grass area is just right, for pets to go play and walk around. My room has the view of grass area, its nice and quiet. The entire staff are absolutely 💯 amazing. The front desk is just awesome, and the maids are all just the best. I have been staying here for months, waiting to get a apartments, and they alll treat us like family.
2024년 5월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 16일
Hi Jay,I am delighted to hear that you’re enjoying your stay with us and appreciate the peaceful, pet-friendly environment. It’s heartwarming to know that our staff, from the front desk to housekeeping, have made you feel like family during your extended stay. Your kind words mean a lot to us, and we’re here to ensure your comfort. Thank you for choosing us as your home away from home!

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean room. Area around hotel is sketchy. People sleeping in cars overnight.
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 16일
Hi Christopher,Thank you for your feedback. We're glad to hear that you found your room very clean. We apologize for any discomfort you experienced regarding the area around the hotel. Please rest assured that guest safety is our top priority, all guests feel safe at our property. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Don

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay there again
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 14일
Dear Guest,Thank you so much for your perfect rating and positive feedback! We are excited to hear that you are planning to stay with us again in the future. We look forward to welcoming you back for another fantastic stay!

10/10 - 훌륭해요

Rosetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 14일
Hi Rosetta,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 - 별로예요

Kathryn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink wouldn't drain. Ice machine didn't work. Room was dirty with brown substance on tub. Facility was quiet and bed comfortable.
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 13일
Hi Kathryn,I deeply regret the various challenges you faced throughout your stay. This falls well below our service standards, and I genuinely apologize for any inconvenience and discomfort you endured. Your detailed input is crucial, and we will promptly address each concern with the utmost urgency. Please know that this does not reflect the level of service we aspire to deliver. I hope you will grant us another opportunity to surpass your expectations in the future.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk guy was great, I wish I could have stayed longer.
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 13일
Hi Michael,We're thrilled to hear that our front desk staff made a positive impression on you during your stay! We're glad you enjoyed your time with us. We'd love to welcome you for a longer stay. Thank you for your kind words!

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pillows in our room 119 were flat and very uncomfortable. Worst pillows I’ve ever experienced. Both my wife and I woke up with headaches and our necks hurting and very stiff. After we woke up the next morning we had opened our window and there is a scree in the window which was good. The maintenance guy was walking by our window and said what part of no smoking do you people not understand because apparently there were cigarette butts outside of our window in the grass he had to pick up. Neither my wife or I even smoke so that was very rude and unprofessional of him to say that. Maybe he should also be wearing a uniform so then he looks like he works there. . He should be reprimanded for the rudeness he displayed. We will not be staying at this location ever again. Tonight we are at the Red Lion in post falls Idaho better more comfortable rooms and staff that are not rude and cheaper.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 24일
Hi Robert,Your comfort and satisfaction are paramount to us, and it's disheartening to hear that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Rest assured, your feedback will be shared with our team to address the issues you've raised and to ensure improvements are made. We'd appreciate the opportunity to provide you with a much more positive experience.

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and accommodating. Property Smells nice and is clean throughout. Grounds were kept up and no visible litter. Older air conditioner/fan so was a little noisy. They have a laundry room for guests with 2 washers and dryers, which were affordable $2 each. Nothing compared to the West Spokane Motel 6...smh... You have great staff members and they care forvthe property well! Will stay again!
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Hi Amber,Pleased to hear that you found our staff friendly and accommodating and that you appreciated the cleanliness of our property and the well-kept grounds. We apologize for any inconvenience caused by the older air conditioner, but we're glad you found our laundry facilities affordable and convenient. Your compliments about our staff members mean a lot to us, and we'll be sure to pass them along. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Robert

It was an excellent stay
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Robert,Knowing that you had an excellent experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 - 훌륭해요

Douglas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is kept up, comfortable, safe and convenient. Have stayed there before and will stay there again!
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Douglas,Delighted to hear that you enjoyed your stay and found our property comfortable, safe, and convenient. We're excited that you plan to stay with us again in the future. Thank you for your loyalty, and we look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed at this Motel 6 many times over the years and always found the staff friendly and accommodating. It is a convenient location close to the freeway and yet private and I always get a good night's sleep 9
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,It is good to hear that you've had consistently positive experiences during your stays with us over the years. We are glad to know that you've found our location convenient and conducive to a good night's sleep. Your loyalty is greatly appreciated, and we look forward to welcoming you back for many more enjoyable stays in the future!

10/10 - 훌륭해요

Cameron

2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 6일
Hi Cameron,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 - 훌륭해요

Tami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that even though the property allows animals and there is quite a few here it's very clean and maintained they make sure that it's still held at the standards that motel 6 has done for years that just shows integrity and class.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 13일
Hi Tami,Thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness and maintenance of our property. Maintaining high standards is important to us, and we're glad that our efforts reflect our integrity and commitment to providing a quality experience for all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Ty

2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Dear Guest,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet but close to shopping
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Hi Jacob,We are glad to hear that you enjoyed the peacefulness of our location while still being close to shopping areas. Thank you for your feedback, and we look forward to welcoming you back for another pleasant stay in the future.

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 29일
Hi Jay,We appreciate your good comments and your 5-star evaluation of our experience. That you had an incredible stay fills us with tremendous joy. Our first goal is guest satisfaction, therefore we feel honored to have lived up to your expectations. In the future, we hope to have you back for even another amazing experience!

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Jacob,I am pleased to hear that you found our hotel to be very clean and quiet during your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another peaceful experience in the future!

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were excellent and highly personable. They were easily able to handle any check in or extension issues and had obviously been fully trained at every level from new employees to management.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Gregory,Our team is overjoyed to hear that you had an excellent experience with them and thought they were very professional and kind. Our top goal is to provide outstanding service, so we're happy to hear that our staff handled any check-in or extension concerns with ease. We appreciate your nice remarks and hope to see you again soon for another fantastic visit!

10/10 - 훌륭해요

Tami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always feel welcomed and comfortable
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Tami,It makes us very happy that you always feel at home and ease when visiting. We appreciate your positive review and hope to continue serving you with outstanding hospitality on your next visits. We appreciate you selecting our hotel!

6/10 - 괜찮아요

Cayley

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 13일
Hi Cayley,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay whike i recuperated. Thank you
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 22일
Hi Jacob,It is heartening to hear that you had a very nice stay and were able to recuperate comfortably. We will always ensure that we keep delighting you with our facilities and services. We look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 22일
Hi Jay,I appreciate your high rating. Hearing that you had a wonderful time at our property makes us very happy. We value your satisfaction above all else, and we hope to have you stay with us again soon for another amazing experience!

10/10 - 훌륭해요

Tiffany

가족 여행
i like that housekeeping comes every day to see if u need anything and they are nice for a fair price also all the staff i have encountered have been extremely helpful and friendly
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Tiffany,It makes us very happy that you enjoyed using our cleaning services and that you found our personnel accommodating, kind, and helpful. We take great pride in offering top-notch service at a reasonable cost, and we are happy that you were able to recognize our efforts. We value your input and hope to have you stay with us again soon for another excellent experience!

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Jay,We appreciate your great review and encouraging comments! That you enjoyed your stay so much is a fantastic compliment to us. Our mission is to give our guests an amazing experience, so we are delighted to hear that we lived up to your expectations. We hope to have you stay with us again soon for a wonderful experience.

2/10 - 너무 별로예요

Breanna

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So dirty, multiple bed bugs and other bugs in the room, so noisy. Don’t stay here.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 13일
Hi Breanna,We deeply regret the unpleasant experience you had. We value your opinion greatly and place a high priority on cleanliness and client comfort. To make sure that similar occurrences don't happen again in the future, we will talk to our housekeeping staff about the concerns you raised right away. We will also investigate methods to reduce noise disruptions for our visitors. If your travels lead you back to our area, we sincerely hope you will give us another chance to present you with a much-improved experience.

10/10 - 훌륭해요

Brittany

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 9일
Hi Brittany,Thank you for your glowing review! We're delighted to hear that you loved your experience with us and that we could meet your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing us!

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and staff
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 28일
Hi Jay,We're delighted to receive your positive feedback! It's fantastic to hear that your stay at our hotel was enjoyable and that you were impressed by our exceptional staff. Ensuring your satisfaction is paramount to us, and we're pleased to have met your expectations. We eagerly anticipate the opportunity to host you again for another delightful experience in the future!

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and staff
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 28일
Hi Jay,Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel and that you found our staff to be excellent. Your satisfaction is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful experience in the future!

2/10 - 너무 별로예요

Mark

Property refused to check us in because the internet was down. Didn’t offer any alternative other than to wait indefinitely or go away.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 24일
Hi Mark,We sincerely apologize for the inconvenience you experienced during your stay due to the internet outage. We will investigate this issue further and take steps to ensure it does not happen again in the future. If there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in our property.

10/10 - 훌륭해요

Timothy A

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스
I stopped going to Motel 6 years ago because of their overall shoddy condition. My stay here was an economic necessity. I was very pleasantly surprised with the overall excellent quality of this one.
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Hi Timothy,We're thrilled to have exceeded your expectations during your stay with us! We're glad that we could offer you a pleasant experience. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 - 훌륭해요

Vladislav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Hi Vladislav,Receiving a flawless 10-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 16일
Hi Melanie,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendliness of employees
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Susan,Thank you for your kind words about our team—they truly appreciate your recognition! We're thrilled to hear about the positive impact they had on your stay. We look forward to providing you with an even more perfect experience in the future.

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 25일
Hi Jay,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 - 너무 별로예요

Kendra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Kendra,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.

10/10 - 훌륭해요

Wayne

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Wayne,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 - 좋아요

Angie

좋아요: 청결 상태, 직원 및 서비스
It has reasonable rates. The staff is great, and it's clean.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Hi Angie,Thank you for your positive feedback! We're pleased to hear that you found our rates reasonable, enjoyed the service from our great staff, and appreciated the cleanliness of our facilities. Providing value and a pleasant experience for our guests is important to us. We look forward to hosting you again for another enjoyable stay!

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Jay,I am thrilled to hear that you had a great stay! If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We appreciate your positive comments and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Jay,It is good to know that your stay was enjoyable! If there are particular aspects you liked or any feedback you'd care to provide, please don't hesitate to share. Your positive comments are valued, and we eagerly anticipate the opportunity to host you again. Thank you for selecting our establishment!

6/10 - 괜찮아요

Nicholas

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Had a really bad smell. And the guy next to us blasted music all night long. I’m pretty sure he lived there and there was people outside hooping and hollering all night.
답변 제공: Sophia CSR 님, 2024년 2월 11일
Hi Nicholas,Your comfort and peace of mind are paramount to us, and we regret any disturbances caused by the odour, noise from neighbouring guests, or external factors. We take your feedback seriously and will take immediate steps to address these issues to ensure a more enjoyable stay for our guests in the future. Please don't hesitate to reach out to our front desk team if you encounter any issues during your stay so we can assist you promptly. We hope to have the opportunity to regain your trust in the future.

2/10 - 너무 별로예요

Janelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Janelle,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

10/10 - 훌륭해요

Chris

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was a little hesitant at first but didn’t have many options due to having my dog with me. The hotels near by seemed worse so I went for the 6. And to be honest it was better than I thought it would have been. Staff was on point and super friendly. Rooms and property was upkept. I have zero negative to say about my stay there.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Hi Chris,We're thrilled to hear that your stay exceeded expectations, and we appreciate your kind words about our friendly staff, well-maintained rooms, and property. It's wonderful to know that we could provide a pleasant stay, especially considering your initial hesitation. We hope to welcome you and your dog back for another great experience in the future.