외관

유니버시티 플라자 호텔 앤드 컨벤션 센터 스프링필드 여행 후기

3.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 287개" "
평점 8 - 좋아요. 1008개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 222개" "
평점 4 - 별로예요. 1008개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 87개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Shanice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love how clean and tidy the entire place was.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very close to the comic con and the room was wonderful and comfy
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM

8/10 - 좋아요

Melisha 님, Joplin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is older, the lobby are has been nicely upgraded but not really the rooms. Everything was clean and beds/pillows were comfy. The lobby area, because of building design, can be kinda looud.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great room and it's a nice place.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
Was super close to a concert venue at the Gillioz theatre. Safe and close walking distance. Really only bad things were that there was not a working ice maker on the 2nd floor. And, i dont know if all rooms were set up the same, but the shower was set up for someone handicapped. Wich is great. Except, the shower head was set up about chest high. So, you had to hold the shower head, wich completely came off while trying to use it. Nice thought, but impracticable with the stiff line that comes from the water source. Will come off again on the next person. A line that is softer would probably keep the shower head from unscrewing. All that said, i would definitely use your facility again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 5일
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean but could use some repairs
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM

10/10 - 훌륭해요

Dena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태
답변 제공: GM 님, 2024년 3월 4일
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM

6/10 - 괜찮아요

Angela

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The pool was fun. I wished they had a microwave / mini fridge and wish they had cots in demand. The woman who checked us in was very quick, but not very friendly.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 22일
Dear Angela, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brent Parker GM

4/10 - 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was not ready for check in when we arrived. They called us around 6 PM to let us know it was ready. Rooms were pretty clean but very dated. Restaurant was almost self serve. Only 1person waiting on tables and he was also the bartender. Tables were not cleaned and wiped off from prior guests. Food was very average at that. Waited 30 minutes or more for refill of tea and lemonade. Had to ask for silverware. Other guest just got their own. Staff we dealt with was not all that friendly. Coffee shop staff were very friendly and helpful. Would recommend eating in coffee shop not restaurant. Feel a few changes need to be made.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Patricia, I would like to apologize for not having a room ready for your arrival and for the unsatisfactory dining experience in our restaurant. I have taken note of your feedback, and please know that this is not acceptable to our standards. Our team is constantly striving to improve the quality of service. I hope you will consider giving us another opportunity to provide you with the exceptional stay that we are known for. Once again, I sincerely apologize for any inconvenience caused, and thank you for taking the time to share your feedback with us. Sincerely, Brent Parker GM

2/10 - 너무 별로예요

Amanda

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Amanda, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Brent Parker GM

2/10 - 너무 별로예요

Chris & Chelsie

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Chris & Chelsie,We appreciate your patronage and extend our apologies if your stay did not meet your expectations. We enjoyed hosting you and hope to have an opportunity to deliver an improved experience during your next visit.Sincerely,Brent ParkerGeneral Manager

2/10 - 너무 별로예요

Andrew

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Parking was not available. Room was not ready 4pm check in. Staff rude
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 12일
Dear Andrew, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Brent Parker GM

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Nathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Brent Parker GM

10/10 - 훌륭해요

Rebecca

Fast, easy check in. Comfy beds. Clean rooms. Easy parking.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 29일
Dear Rebecca, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our hotel for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Springfield. Best, Brent Parker GM

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Dear Timothy,Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Brent ParkerGeneral Manager

10/10 - 훌륭해요

dawn

2024년 1월에 5박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear dawn,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Heather

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Heather, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brent Parker GM

4/10 - 별로예요

Ryan

별로예요: 직원 및 서비스
답변 제공: GM 님, 2024년 2월 8일
Dear Ryan, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Brent Parker GM

10/10 - 훌륭해요

Caiden

2023년 12월에 2박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

6/10 - 괜찮아요

Vikki

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed
For the price expected more. There was no fridge or microwave. Bathrooms outdated. Could not even get a hair dryer in time to use before we had to leave. Will not stay again.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear Vikki,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit. Sincerely,Brent ParkerGeneral Manager

8/10 - 좋아요

Jodi

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rented three rooms, all three rooms on the same hall just doors apart. One room was very nice, the other two were just OK. Coffee makers in the bathroom. And one bathtub would not drain. I guess you never know what room you’re gonna get
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Jodi,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Brent ParkerGeneral Manager

6/10 - 괜찮아요

Scotty

가족 여행
별로예요: 숙박 시설 상태 및 시설
Below average
I went there pre Covid and the condition onto hotel has definitely gone down.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Scotty,First and foremost, we appreciate your continued patronage. We are disheartened to learn your most recent visit did not align with exceptional prior experiences. Your feedback is valuable as it allows us to evaluate and enhance our total guest experience. We hope you will give us another opportunity to regain your confidence in our commitment to providing a comfortable stay.Sincerely,Brent ParkerGeneral Manager

8/10 - 좋아요

PAUL

2023년 12월에 1박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

6/10 - 괜찮아요

Walter

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable but no hot shower
Hot water would only function 40% of the times tried. Loud thump coming from air handler. Stayed in room 401
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 10일
Dear Walter,We appreciate you taking the time to share your experience with us. Your comfort is our priority, so I regret we were less than exceptional. We value you as our guest and would love the opportunity to serve you better in the future.Sincerely,Brent ParkerGeneral Manager

8/10 - 좋아요

Stacy

2023년 12월에 1박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 - 좋아요

James

2023년 12월에 2박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Everything was great except the heat in our room did not work. We were in room 423. The only reason we didn’t contact the front desk was because it was so late at night when we got back from the concert, we were tired and it never warmed up in the room. Also we knew the hotel was incredibly full.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Anonymous,While we are pleased that you enjoyed your stay overall, I regret that you experienced climate control issues; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Brent ParkerGeneral Manager

8/10 - 좋아요

Jolene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is one of the best in downtown Springfield. It’s due for some updates but always a nice place to stay! Staff is friendly and helpful and location is ideal for business and events.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction; we will be sure to keep your sentiments in mind. It has been a pleasure having you with us, and we hope to host you again soon.Best,Brent ParkerGeneral Manager

6/10 - 괜찮아요

Charie

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Dear Charie,Thank you for taking the time to review our hotel. I sincerely apologize for falling short of our goal of exceeding guest expectations. We value your business and hope to provide an exceptional experience in the future.Sincerely,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Shaun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice, and staff was friendly..
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Shaun,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went to concert that was easy walking distance
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Christina,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Brent ParkerGeneral Manager

2/10 - 너무 별로예요

Andrea

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 22일
Dear Andrea,Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon.Sincerely,Brent ParkerGeneral Manager

8/10 - 좋아요

jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly staff, rooms need updated
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear jeff,I’m glad that our great location and friendly staff helped make for a nice trip. All your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging.Best,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Kayleigh

2023년 11월에 2박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 - 좋아요

Christian

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. When we are in Springfield we try to stay here.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Christian,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon.Best,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel lobby was absolutely gorgeous! Coming in from the cold felt so warm and inviting. We very much enjoyed our stay!
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 24일
Dear Aaron,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear about the comfort you experienced at our University Plaza Hotel & Convention Center. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Brent ParkerGeneral Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service, rundown hotel
Customer service was 10 out of 10. Check-in was fast and everything was explained. My car battery died during the night and maintenance came and gave me a jump. However, hotel is a little rundown. Lots of stains on the carpets. Looks like somebody tried to break in the door to our room just not what you expected For a place like this
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Anonymous,While I am pleased to hear that you found our customer service to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Brent ParkerGeneral Manager

6/10 - 괜찮아요

Charles

좋아요: 편의 시설/서비스
Convenient reservation through Expedia and that secured a fair price. The locator this hotel is convenient for downtown. While it’s a very nice property, it seems be lacking in maintenance. The room I had is overdue for a refresh with worn/stained carpet and tired shower facilities.
2023년 11월에 1박 숙박함
답변 제공: Brent 님, 2023년 11월 20일
Charles,Thank you for taking a moment to share your comments with us! We appreciate your time and hope we will see you again very soon!Happy Thanksgiving!RegardsBrent ParkerArea General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Brent 님, 2023년 11월 20일
Thank you for rating your stay!RegardsBrent ParkerArea General Manager

2/10 - 너무 별로예요

Keith

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel is in disrepair: damage to doors and walls. Bath needs tub repair. Water pressure is weak. I was hoping for more at this price. Will not be back.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 18일
Dear Keith,Providing a bright, fresh, and comfortable hotel is our business, so I regret to learn that we disappointed you. Rest assured, we value your feedback and do review it as a team to drive continuous improvements. With this in mind, we would love another chance to demonstrate that your comfort remains our highest priority. Thank you for choosing us, and please consider visiting again soon. Sincerely,Brent ParkerGeneral Manager

10/10 - 훌륭해요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was large with a nice view.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Matt,Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best,Brent ParkerGeneral Manager

8/10 - 좋아요

Chad

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Brent 님, 2024년 1월 11일
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 - 좋아요

LaKeshia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I feel the property is nice and clean but does need some updating. The checkin and out process was really smooth.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear LaKeshia,I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again.Best,Brent ParkerGeneral Manager

8/10 - 좋아요

Robert 님, Hannibal

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great old friend in this property. I have been staying here for about 20 years. Very convenient to downtown. She is in need of a minor facelift with regard to the rooms.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 11일
Dear Robert,Thank you for taking the time to share your review and your continued patronage over the years. We are delighted to hear that our convenient location made for another great stay! Your feedback is appreciated as we continually monitor and strive to enhance our guest experience! It's always a pleasure to host you; we hope you look forward to your next visit as much as we do.Best,Brent ParkerGeneral Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is okay. The room had gross spots all over the rugs. The bathrooms are very outdated. My room was uncomfortably hot. I tried using the air control to cool it down but it did not cool down. The air unit sounded like it was broken. It sounded like it was about to break out of the wall. I could not sleep, talk or listen to the tv with the air going. And it had to stay on to have airflow to cool down the room just slightly.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 8일
Dear Anonymous,I’m sorry to hear that climate control issues and noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Brent ParkerGeneral Manager

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Brent 님, 2023년 11월 8일
RichardThank you for taking time to rate your stay with us! We are glad your time at University Plaza was enjoyable and hope to see you again very soon!RegardsBrent ParkerArea General Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Brent 님, 2023년 11월 8일
DavidThank you for taking a moment to rate your stay with us! We are glad to see that you enjoyed your time in Springfield and hope to see you again very soon!RegardsBrent ParkerArea General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just disappointed
Hotel needs to be updated. Room had water stains and disgusting shower conditions. Key card system was down. NEVER received a key for the room.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Anonymous.I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future.Sincerely,Brent ParkerGeneral Manager