Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk
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Reviews of Best Western Plus The Charles Hotel

3 out of 5
Best Western Plus The Charles Hotel
1425 South 5th Street, St. Charles, MO

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kurt

Traveled with partner
Liked: Staff & service
Good price, but enjoyed other area hotels much more.
Stayed 2 nights in May 2024

6/10 Okay

Kimberly, Benton

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was just ok. Hotel is old and not updated. Appeared dark and dreary. Expected nicer hotel with the price we paid for two nights. Staff was friendly.
Stayed 2 nights in May 2024
Response from Jena on May 21, 2024
Thank you, we are working on upgrading the property.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jena on May 20, 2024
Thank you!

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free coffee all day, cookies, convenient Pleasant staff On the older side and could use a facelift
Stayed 6 nights in Mar 2024
Response from Jena on May 16, 2024
Jodi Thank you!

10/10 Excellent

Bekzod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in May 2024
Response from Jena on May 13, 2024
Thank you very much!

10/10 Excellent

Kimberly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay and the service at the property. Also a fantastic selection for breakfast. Would definitely stay again!
Stayed 1 night in May 2024
Response from Jena on May 10, 2024
WOW thank you so much Kimberly!

8/10 Good

Elizabeth

Traveled with pets, Traveled with family
Good so far
Stayed 1 night in May 2024
Response from Jena on May 8, 2024
Thank you Elizbeth!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Close to several restaurants
Stayed 1 night in May 2024
Response from Jena on May 6, 2024
Thank you!

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very uncomfortable, but everything else was great.
Stayed 2 nights in Apr 2024
Response from Jena on May 4, 2024
Thank you! I do have the maintenance team checking on the mattress.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to shopping area and a modest walk to the convention center that hosted the fan convention I was attending.
Stayed 4 nights in Apr 2024
Response from Jena on Apr 30, 2024
Thank you!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jena on May 1, 2024
Thank you!

10/10 Excellent

April

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Room was big and clean. Check-in was a breeze. Very accommodated to the event that was there on 4-25 -4-28.
Stayed 3 nights in Apr 2024
Response from Jena on Apr 29, 2024
Thank you!

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice staff. Great breakfast!!
Stayed 4 nights in Apr 2024
Response from Jena on Apr 16, 2024
Thank you Audra,

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside doesn't look like much and is misleading. Really nice when we got inside! Could use a little landscaping to make it more inviting. Staff was wonderful! Nice accomodations if you are working out of town. Great breakfast too.
Stayed 2 nights in Apr 2024
Response from Jena on Apr 15, 2024
Thank you! We are in the process of updating. Hope you will return.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Very clean and quiet, seems new. Excellent room, no problems. Good breakfast. Close to highway but no noise, close to town. Restaurants nearby. Recommended!
Stayed 2 nights in Apr 2024
Response from Jena on Apr 14, 2024
Thank you Mary!

10/10 Excellent

keith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jena on Apr 13, 2024
Thank you!

6/10 Okay

Meagan

Traveled with family
Liked: Cleanliness
.
Stayed 1 night in Apr 2024
Response from Jena on Apr 10, 2024
Thank you!

8/10 Good

Carolyn, hopkins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all, staff were friendly, hotel was clean and quiet, the breakfast was decent with several options to choose from. Short walk to historic Main Street and the beautiful park/walkway along the river. St Charles is lovely.
Stayed 1 night in Apr 2024
Response from Jena on Apr 9, 2024
Thank you!

8/10 Good

Scott

Traveled with group
Liked: Staff & service, amenities
Conveniently located, easy on off the freeway.
Stayed 2 nights in Apr 2024
Response from Jena on Apr 8, 2024
Thank you for taking the time to complete the survey.

8/10 Good

Julia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff I did encounter were extremely helpful and nice. I will definitely stay again It was extremely difficult to get the luggage cart into the elevator
Stayed 3 nights in Mar 2024
Response from Jena on Apr 7, 2024
Thank you!

10/10 Excellent

Siobhan

Traveled with pets
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The continental breakfast was great and there were a lot of options. The hotel is right next to a highway and located in a strip mall so it’s not in a walkable part of town and the hallways smelled like smoke but other than that everything was great
Stayed 1 night in Mar 2024
Response from Jena on Mar 26, 2024
Thank you so much for the great feedback and rating. Wereally appreciate it.

10/10 Excellent

Jorden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vending machine on the 5th floor. All the drinks were not correct. I wanted a Pepsi and an Orange Crush came out. None of the drinks were where they were supposed to be. Other than that it was great
Stayed 1 night in Mar 2024
Response from Jena on Mar 25, 2024
So sorry about that, I will speak with my Pepsi guy.

6/10 Okay

Kamryn

Stayed 1 night in Mar 2024
Response from Jena on Apr 14, 2024
Thank you!

10/10 Excellent

Cheri-lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, very friendly and professional! Had a lot laughs with them.
Stayed 5 nights in Mar 2024
Response from Jena on Mar 25, 2024
Thank you for the kind words. We appreciate your feedback and rating.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff . The guy that checked us in Wednesday night was great with helping everyone and knowing their names! It was busy and he was calm and helpful.
Stayed 1 night in Mar 2024
Response from Jena on Mar 22, 2024
Thank you! We appreciate you taking of your time to complete the feedback and rating. Hope to see you again in the near future.

10/10 Excellent

Beth

Traveled with family
Was not sure which entrance to use
Stayed 1 night in Mar 2024
Response from Jena on Mar 21, 2024
Beth thank you for the rating. Either door leads into our main lobby. The one door is an automatic and the other is not.

6/10 Okay

Dean

Liked: Staff & service
The place was ok. Medium is my rank. Kinda dated. Excellent staff, very nice.
Stayed 1 night in Mar 2024
Response from Jena on Mar 19, 2024
Thank you for the feedback and rating.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I-70 with ample parking. Close to old town St. Charles. Met the expectations for the price.
Stayed 10 nights in Mar 2024
Response from Jena on Mar 19, 2024
Thank you for the feedback and the nice rating. We greatly appreciate it.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good but not new. Staff was great and we had no issues at all here. Always lots of towels and anything we needed.
Stayed 5 nights in Mar 2024
Response from Jena on Mar 17, 2024
Thank you! We appreciate your feedback and rating.

10/10 Excellent

Robin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there with 2 kids and the stuff was great with them. Would stay there again.
Stayed 1 night in Mar 2024
Response from Jena on Mar 5, 2024
Thank you we appreciate your rating and comments.

10/10 Excellent

Kaydeem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at Best Western. You will enjoy the experience.
Stayed 1 night in Feb 2024
Response from Jena on Feb 28, 2024
WOW! Thank you for the feedback and rating.

10/10 Excellent

ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom
Toilet sat to low to the floor. Bad toilet flush valve. Would not shut off all the way after filling back up
Stayed 2 nights in Feb 2024
Response from Jena on Feb 19, 2024
We have repaired the valve and are currently working on replacing the low toilets throughout the hotel.

8/10 Good

Lorenzo

Stayed 1 night in Feb 2024
Response from jena on Feb 19, 2024
Thank you!

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Eewww
Hard bed, smelly room, crazy low toilets and generally run down.
Stayed 3 nights in Feb 2024
Response from Jena on Feb 18, 2024
We do apologize for not meeting your expectations.

8/10 Good

MICHAEL

Business traveler
Liked: Staff & service, amenities
This in an older property kept in good condition. Hotel is clean with friendly staff. Excellent daily breakfast. Excellent location in St. Charles and close to everything. Downside: The furniture inside the rooms (i.e chairs, desk, etc) are very old and needs to be replaced.
Stayed 5 nights in Jan 2024
Response from Jena on Feb 8, 2024
Thank you! We are currently working on replacing furniture and updating.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff also easy to get to
Stayed 1 night in Feb 2024
Response from Jena on Feb 12, 2024
Brian thank you!

8/10 Good

Jacqueline

Traveled with family and small children, Traveled with group
Everything was great: we were only staying one night and had no issues. Overall could probably use some updates but it wasn’t anything that truly bugged us or caused an issue!
Stayed 1 night in Jan 2024
Response from Jena on Feb 2, 2024
Thank you!

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My first impression was not good, but at checkout the staff turned that around. She listened to my problems and fixed what she could and ensured what she couldnt right then would be looked into. The guy at check in was def not friendly as check out. He failed to infform us of ANY extra info like wifi, breakfast, that the pool was freezing cold, but at least they had someone there to check us in I guess.
Stayed 2 nights in Jan 2024
Response from Jena on Feb 1, 2024
Looking into your feedback, and I do apologize.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jena on Feb 1, 2024
WoW thank you Brian!

6/10 Okay

Melissa

Traveled with family
Disliked: Property conditions & facilities
I have had better
Beds were comfortable, but somenof rhe furniture needs updated. A full breakfast throughout breakfast would be nice. We were told 45 minites brfore breakfast was scheduled to be finished that there was no more waffles. Just seems lazy to me.
Stayed 2 nights in Jan 2024
Response from Jena on Jan 29, 2024
Thank you!

4/10 Poor

Toni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heated indoor pool
If you’re wanting to stay here for the indoor pool, just be warned that the pool is freezing and not headed during the winter months. The ceiling in our room looked like there was water damage and the water pressure in the shower was weak.
Stayed 2 nights in Jan 2024
Response from Jena on Jan 29, 2024
Thank you!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jena on Jan 24, 2024
Thank You!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and the agent at counter was friendly and funny. Everyone has been nice and helpful except for 1 agent in the morning working the front desk. But outside of. that I have enjoyed my stay here and felt it was a good value. The hot breakfast was also good too.
Stayed 2 nights in Jan 2024
Response from Jena on Jan 24, 2024
Thank you!

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jena on Jan 21, 2024
Thank you!

2/10 Terrible

Amanda

Disliked: Staff & service
We arrived at about 930, waited for 15-20 minutes, called the property local number twice & could not find a desk clerk. A very nice gent
Response from Jena on Jan 21, 2024
Amanda I had a few complaints and am in the process of viewing camera, I do apologize for the inconvenience.

4/10 Poor

Ellen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Serious cleanliness issues
This place would be a LOT better if they just implemented some sanitation standards. No one is checking these rooms after housekeeping “cleans”. I originally got a room that smelled badly of smoke and the front desk attendant seemed a little put out needing to switch my room so I decided to just deal with the pubic hairs and used shower products. The remote control looked and felt like it had never been sanitized. DONT even get me started on the pool! I was left with a waxy film in my hair AFTER washing it because of how gross the pool was. The staff in the building were very friendly, for the most part, and the breakfast was decent. Just clean the place properly, at the very least!
Stayed 2 nights in Jan 2024
Response from Jena on Jan 19, 2024
Ellen, I do apologize that we did not meet your expectations on your resent stay. At the time of your stay the hotel was very busy at the pool area, and I assure you that it was treated and the proper ratings were documented. With heavy swimmers at times it is a struggle. I hope that you will give us another chance to prove we are much better then your experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Jena on Jan 16, 2024
Thank you Jeffrey!

10/10 Excellent

Donald, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was amazing. Bathrooms need repair and water pressure is less than ideal
Stayed 1 night in Jan 2024
Response from Jena on Jan 12, 2024
Thank you Donald, we appreciate great guests like yourself. Hurry back.

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jena on Jan 11, 2024
Thank you Nancy!

10/10 Excellent

Samantha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable accommodations in spacious rooms, friendly staff, decent breakfast offerings, convenient to the highway and many options for dining and entertainment nearby.
Stayed 3 nights in Jan 2024
Response from Jena on Jan 11, 2024
WOW thank you Samantha!