BBQ/피크닉 공간

레지던스 인 바이 메리어트 세인트루이스 다운타운 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 463개" "
평점 8 - 좋아요. 1004개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 128개" "
평점 4 - 별로예요. 1004개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 68개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

MINSU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: lhowlett 님, 2023년 11월 14일
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - 좋아요

MyungSeob

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Joshua Schreib - General Manager 님, 2021년 4월 27일
Greetings MyungSeob, Thank you for taking the time to rate your experience! We hope to earn a perfect 10 on your next visit.

10/10 - 훌륭해요

Jada

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice and friendly and clean pool could use a lil cleaning hair balls kept appearing but overall it was good stay , room clean
2024년 4월에 1박 숙박함
답변 제공: Bill 님, 2024년 4월 26일
Hello Jada,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the hotel were so friendly, welcoming, and amazing to be around! They were the beat hotel staff we have ever encountered. I give them 10 plus stars!!! We would stay here over and over!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very personable
2024년 4월에 1박 숙박함
답변 제공: Bill 님, 2024년 4월 20일
Hello Mya,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 - 훌륭해요

Jada

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy quick check in , nice rooms . When it was a issue they fixed immediately
2024년 4월에 1박 숙박함
답변 제공: Josh - Guest Experience Manager 님, 2024년 4월 20일
Thank you Jada! We appreciate your kind words and look forward to seeing you the next time your travels bring you to St. Louis.

8/10 - 좋아요

Clifford

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Josh - Hotel Manager 님, 2024년 4월 19일
Greetings Clifford,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay.

4/10 - 별로예요

tiffany

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bathtub faucet was dripping the whole time, and the extra blanket and pillow were damp when we pulled them out of the closet. Worst of all was that the lock on the bathroom door was broken so that when we closed the door from the outside we were locked OUT of our bathroom at 4am…
2024년 4월에 1박 숙박함
답변 제공: Josh - Guest Experience Manager 님, 2024년 4월 20일
Greetings Tiffany,Thank you for sharing your review. We can imagine your experience was frustrating, and definitely below our standards. We hope to have the opportunity to change your impression next time your travels bring you to St Louis.

10/10 - 훌륭해요

Josh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff!
2024년 4월에 1박 숙박함
답변 제공: Bill 님, 2024년 4월 13일
Hello Josh,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Bill 님, 2024년 4월 13일
Hello David,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Holly

가족 여행
별로예요: 숙박 시설 상태 및 시설
Run down. Beds were old and uncomfortable. Walls paper thin could hear all the kids running around. Breakfast - well everything was out. I don’t think they were prepared for the number of guests staying.
2024년 4월에 1박 숙박함
답변 제공: Bill 님, 2024년 4월 13일
Hello Holly,I'm sorry to hear about your experience. We strive to provide comfortable accommodations and a peaceful atmosphere for all our guests. Your feedback is invaluable to us, and we apologize for falling short of your expectations.We'll address the issues with the beds and noise immediately to ensure a more restful stay for future guests. Additionally, we'll review our breakfast service to ensure it meets the needs of all our guests, even during busy periods.Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

KEITH

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place close to stuff.
2024년 4월에 3박 숙박함
답변 제공: Bill 님, 2024년 4월 9일
Hello Keith,Thank you for the excellent review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Caitlin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Bill 님, 2024년 4월 9일
Hello Caitlin,Thank you for your review. We appreciate your business. Safe travels.

2/10 - 너무 별로예요

Ben

2024년 3월에 1박 숙박함
답변 제공: Bill 님, 2024년 4월 24일
Hello Ben,Thank you for your review. I sincerely apologize for any issues you encountered during your stay.

2/10 - 너무 별로예요

Renee

2024년 3월에 1박 숙박함
답변 제공: Josh - Guest Experience Manager 님, 2024년 4월 20일
Greetings Renee,Sorry to hear that your stay didn't meet your expectations. We hope to change your impression upon your next arrival.

2/10 - 너무 별로예요

Tanner

좋아요: 편의 시설/서비스
Sold our room
2024년 3월에 1박 숙박함
답변 제공: Josh Schreib - Guest Relations Manager 님, 2024년 4월 2일
Greetings Tanner,Thank you for sharing your feedback. We realize we fell short of your expectations and will be reaching out to you to address your concerns.

2/10 - 너무 별로예요

carlos

2024년 3월에 1박 숙박함
답변 제공: Josh - Guest Experience Manager 님, 2024년 4월 20일
Greetings Carlos,Thank you for sharing your feedback. We are disappointed that you did not enjoy your stay and look forward to changing your impression upon your next visit to St Louis.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff!
2024년 3월에 1박 숙박함
답변 제공: Josh Schreib - Guest Services Manager 님, 2024년 4월 2일
Thank you for your kind response! We appreciate your kind words!

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly! Breakfast was terrific. Only thing was disappointed our living room window was filthy looked like a little kid with the messy hands smeared all over!
2024년 2월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 28일
Hello Angela,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.

6/10 - 괜찮아요

Kassandra

2024년 3월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 24일
Hello Kassandra,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 - 좋아요

Serwaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 22일
Hello Serwaa,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Jeffrey

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
- Found a dirty sock in our bed - top sheet was used as a base sheet - door next to our room was kicked in - a few other experiences not great so we left after 20 min. The front desk clerk was super nice and friendly, but not somewhere I felt comfortable staying with kids
2024년 3월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 11일
Hello Jeffrey,I'm truly sorry to hear about your experience. This is certainly not the standard we aim to uphold. Your comfort and satisfaction are of utmost importance to us. We take your feedback seriously and will address these issues immediately to ensure they do not happen again. Please accept our sincerest apologies, and if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

Miguel

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Close to the downtown and the most popular areas . The restroom wasn’t clean ,not trash cans at all and not cups for the coffee
2024년 3월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 11일
Hello Miquel,Thank you for sharing your experience. We're delighted to hear that you found our location convenient. However, we're truly sorry to hear about the cleanliness issues you encountered in the restroom and the lack of trash cans and coffee cups. This does not meet our usual standards of service, and we sincerely apologize for any inconvenience caused. Rest assured, we are addressing these concerns immediately to ensure a more enjoyable experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further comments or concerns, please don't hesitate to reach out.

6/10 - 괜찮아요

Luz

별로예요: 청결 상태
The property was safe and it was just okay I didn’t like the cleaning of the room and the fact that they charge for parking
2024년 2월에 3박 숙박함
답변 제공: Bill 님, 2024년 3월 11일
Hello Luz,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be safe, but we're sorry to learn that the cleanliness of your room didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this issue with our housekeeping team to ensure a better experience for our guests in the future.Regarding the parking charges, we understand your concern and we'll take it into consideration as we continue to evaluate our policies.We appreciate your business and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was clean and Great Customer Service!
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 2월 28일
Hello Joe,Thank you very much for the excellent review! We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Jennifer

2024년 2월에 3박 숙박함
답변 제공: Bill 님, 2024년 2월 28일
Hello Jennifer,Thank you for your review. We appreciate your business.

10/10 - 훌륭해요

Shauniece

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Clean ! smell Goods ! Quiet ! Nice staff .
2024년 2월에 1박 숙박함
답변 제공: Bill 님, 2024년 2월 27일
Hello Shauniece,Thank you for your review. We appreciate your business and look forward to seeing you again.

2/10 - 너무 별로예요

kelly 님, Kansas City

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I hated everything about the entire stay from the extra fees the hold on my debit card room not clean on a daily no new towels the staff service just a all around terrible experience
2024년 2월에 4박 숙박함
답변 제공: Bill 님, 2024년 2월 26일
Dear Kelly,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. We're committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We'll address the issues you've raised with our team to prevent similar situations in the future. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out. We appreciate your honesty and hope for the opportunity to make it right for you in the future.

6/10 - 괜찮아요

Jasmine

연인과의 여행
별로예요: 청결 상태
Room was nice but there was trash under bed that looks like been there for a while & not enough parking.
2024년 2월에 3박 숙박함
답변 제공: Bill 님, 2024년 2월 24일
Hello Jasmine, Thank you for your review. I sincerely apologize for the cleanliness of your suite and parking issues you experienced. I have shared your feedback with my leadership team so we can correct these issues. We appreciate your business and feedback.

10/10 - 훌륭해요

Christine Clyde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only problem was the cleaning. The mirror and microwave were cloudy like they used a dirty rag to just wipe them down. Besides that everything went well.
2024년 2월에 3박 숙박함
답변 제공: Bill 님, 2024년 2월 22일
Hello Christine,Thank you for your review. We appreciate your business and look forward to seeing you again. I have reviewed your comments with my team.

10/10 - 훌륭해요

Bethany

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Bill 님, 2024년 2월 21일
Hello Bethany,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

10/10 - 훌륭해요

Jeremy

2024년 2월에 1박 숙박함
답변 제공: Bill 님, 2024년 3월 22일
Hello Jeremy,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Julia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was very kind and helped with all of our needs. But wish we didn’t have any needs in the first place. Tub water constantly flowing, no wires connecting the tv, unable to use, left over food and drinks from the previous guest. So I know the place wasn’t cleaned properly in the first place. Garbage everywhere behind the tv dresser. Couch was terribly stained, felt uncomfortable to even seat on it the way it looked so I threw the extra sheet over it. Booked for the hot tub but the hot tub broke the day we got there. Locations was great though for why I was in town. Close to downtown and to many activities near the city. Zoo, aquarium etc.
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 2월 6일
Hello Julia,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your feedback with me team so that we can fix the issues.

8/10 - 좋아요

everett

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and clean
2024년 1월에 3박 숙박함
답변 제공: Bill 님, 2024년 2월 1일
Hello Everett,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 - 너무 별로예요

Keonna

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Rooms are nice but staff was very rude .
2024년 1월에 2박 숙박함
답변 제공: lhowlett 님, 2024년 1월 29일
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - 훌륭해요

TYSON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: lhowlett 님, 2024년 1월 30일
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was great! However, my granddaughters were planning to swim. The pool water in the indoor pool was so dirty they couldn’t. We reported it to the front desk and they said the pool cleaners hadn’t been there all week. This isn’t acceptable.
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 29일
Hello Donald,Thank you for your review. I have shared your feedback with my maintenance team so we can make sure pool gets services. I appreciate your feedback and sincerely apologize for any inconvenience.

2/10 - 너무 별로예요

nicholas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet missing in room from someone cutting it out. Fridge had dents in it Toliet seat had pee and nastyness on it They charge 18$ to have your car in the parking lot Food in fold out couch so kids slept in our bed.
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 27일
Hello Nicholas,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your comment with my team so that we can fix them.

6/10 - 괜찮아요

Marc

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Was fine.
2023년 12월에 2박 숙박함
답변 제공: Bill 님, 2024년 1월 25일
Hello Marc,Thank you for your review. We appreciate your business.

6/10 - 괜찮아요

Jessica

별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Bill 님, 2024년 1월 27일
Hello Jessica,Thank you for your review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Bathroom was not cleaned upon arriving to room. Prior guest toiletries left in bathroom as well as prior guest body hairs along bathtub & on floor. I cleaned myself to save time. That was the only complaint, my stay was otherwise ok.
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 25일
Hello,Thank you for your review. I sincerely apologize for the issues with your suite. I have shared your comments with my team so that we may fix them. Thank you again for your feedback.

2/10 - 너무 별로예요

Arkeycia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was not clean stains on everything
2024년 1월에 1박 숙박함
답변 제공: lhowlett 님, 2024년 1월 22일
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - 너무 별로예요

Daniel

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we checked in our bathroom was dirty. It had a used towl hanging on the door, there was hair in the bath tub, crumbs all over the office chair and the floor. We called the front desk and instead of offering a new room they sent the maintenance guy in to clean everything. After being gone for several hours we pulled our blanket down to go to sleep and thier was dried blood spots on the comforter. I want my money back and will NEVER use this hotel again.
2024년 1월에 1박 숙박함
답변 제공: lhowlett 님, 2024년 1월 22일
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: lhowlett 님, 2024년 1월 22일
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - 괜찮아요

Lisa

좋아요: 직원 및 서비스
답변 제공: Bill 님, 2024년 1월 16일
Hello Lisa,Thank you for your review. We appreciate your business and look forward to seeing you again.

4/10 - 별로예요

Cheryl

별로예요: 편의 시설/서비스
At 3am we woke up. Our room was freezing. Tge heating system wasn’t working. Our room was 59 degrees or less. I had to go down to the front desk because no one answered the phone. We got put into another room that hadn’t been cleaned from the last guest. But, at least it had heat.
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 14일
Hello Cheryl,Thank you for your feedback. I sincerely apologize for the issue with your heat. I will have our maintenance department fix the issue.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 20일
Hello David,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 - 좋아요

Doug

2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 27일
Hello Doug,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 - 훌륭해요

Obadiah

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 8일
Hello Obadiah,Thank you very much for your review! We appreciate your business and look forward to seeing you again.

10/10 - 훌륭해요

Dee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Bill 님, 2024년 1월 8일
Hello Dee,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.