외관

햄프턴 인 & 스위츠 스틸워터 웨스트 여행 후기

2.5 out of 5
햄프턴 인 & 스위츠 스틸워터 웨스트
615 S. Country Club Road, Stillwater, OK

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 498개 이용 후기 중 327개" "
평점 8 - 좋아요. 498개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 498개 이용 후기 중 29개" "
평점 4 - 별로예요. 498개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 498개 이용 후기 중 12개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

David

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our flight was delayed so we missed our connecting flight but they got us new flight the same night
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Chad

2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Gregory 님, Paradise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Rickey 님, Jones

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the hotel facilities are a little dated, it is clean and the staff are friendly. Check-in and check-out were very efficient and quick. Good location for us.
2024년 4월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 17일
We sincerely appreciate your participation in our survey. Your feedback is invaluable as it enables us to enhance the quality of our products and services. We're delighted that you had a wonderful stay and that our staff contributed to making it memorable. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Malissa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't book this through Expedia. I accidently booked Stillwater, OK rather than Stillwater, MN and I noticed within less than 2 minutes of booking. Both the hotel and Expedia would not refund or reduce the charges. The inflexibility isn't worth it.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jill 님, Horseshoe Bay

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
hair on bathtub and loud walking above our room for hours late at night, no wifi
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
I sincerely apologize for the inconvenience you experienced. Please rest assured that ensuring guest satisfaction is our top priority, and we are actively addressing the issues you encountered.

10/10 - 훌륭해요

R

2024년 3월에 2박 숙박함

4/10 - 별로예요

Ana

가족 여행
별로예요: 청결 상태
The breakfast options were good, but the cleaning staff was terrible. They didn’t change the bed sheets or covers… they never even looked in the bathroom to clean the showers. But the receptionists were good.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Ben

좋아요: 청결 상태, 직원 및 서비스
Staff was excellent and friendly and professional. Wifi and the food were both pretty weak considering the $200 a night pricetag.
2024년 3월에 3박 숙박함
답변 제공: Melissa 님, 2024년 3월 19일
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate hearing about your experience, both the positive aspects and areas where we can improve.We are thrilled to hear that our staff exceeded your expectations with their excellent, friendly, and professional service. Providing exceptional customer service is a top priority for us, and we're delighted that our team made your stay memorable.However, we're disappointed to learn that the quality of our WiFi and food did not meet your expectations. We understand the importance of reliable WiFi for our guests, especially in today's digital age, and we apologize for any inconvenience you experienced. We will investigate this matter further to ensure that our WiFi service meets the high standards we strive for.Similarly, we regret to hear that you found our food offerings to be lacking. We take great pride in our breakfast offerings and aim to provide a diverse and high-quality dining experience for our guests. Your feedback is valuable to us, and we will review our menu options and standards to address any shortcomings.Please know that your feedback is taken seriously, and we are committed to making improvements based on your comments. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.If you have any further feedback or concerns, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 13일
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Dominique

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eating area needed to be bigger with more tables. A huge group was staying at the hotel and took over eating area just to socialize, so there was no spots for people who wanted to eat breakfast.
2024년 2월에 2박 숙박함
답변 제공: Melissa 님, 2024년 3월 13일
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Debora

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool is dirty
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 13일
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

2/10 - 너무 별로예요

Zachary

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 1월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 13일
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 13일
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

RANDY

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Only negative is no restaurant in walking distance
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Thank you for your feedback. We appreciate your positive comments.We understand that the lack of a restaurant in walking distance is a concern. We'll take note of this, and while we may not have control over the local area, we'll explore options to provide information on nearby dining choices for our guests' convenience.We value your business and hope to welcome you back for another positive experience in the future.Best regards,

10/10 - 훌륭해요

Gale 님, Miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, quiet stay. Clean, comfortable. Great breakfast. Would highly recommend.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great, quiet stay, found the accommodations clean and comfortable, and enjoyed the breakfast. Your recommendation means a lot to us.We look forward to welcoming you back for another excellent stay. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let us know.Best regards,Hampton Inn & Suites Stillwater West

8/10 - 좋아요

Cherokee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was absolutely delicious! The room was clean. The only thing we didn’t care for was we didn’t realize it was an adjoining room. Besides that the bed was comfortable, it was quiet, and clean. We would stay here again but we would be sure to ask for a non-adjoining room.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice motel and a friendly staff
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mason

2023년 9월에 1박 숙박함

4/10 - 별로예요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff. Breakfast coffee okay. BUT yet another hotel that does not check plumbing as part of maintenance between guests. Toilet blocked on arrival and discovered after unpacking resulting in repacking and unpacking to another room. When will hotels conduct checks on toilet and shower after each guest. Ain’t that difficult!!!
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Sheila 님, IRVING

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel only a short drive to OSU.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Keith 님, Deltona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was excellent. Clean and quiet. Comfortable bed. Friendly and helpful staff and great breakfast. Would definitely stay again.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and super clean
2023년 9월에 2박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was nice and the beds were comfortable.
2023년 8월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Judy

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice & clean
2023년 8월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Nancy

가족 여행
The room was spacious. Was accomodating for wheelchair, but asked for handicap. No bars by toilet and had only 1 bar in shower. Had hair in the soap dish in shower! Breakfast was great! Could use more fresh fruit!
2023년 8월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Thayne

2023년 8월에 2박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2023년 8월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

M Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great until we didn’t get any room refresh after requesting it. I had to make my own bed with clean sheets. You had to request any service you wanted the night before and I did but it was put down for the wrong day and they didn’t come that day either. It all worked out but a little annoying at first.
2023년 7월에 3박 숙박함
답변 제공: Melissa 님, 2023년 8월 3일
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 - 훌륭해요

Peter

2023년 7월에 1박 숙박함
답변 제공: Melissa 님, 2023년 9월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Melissa 님, 2023년 8월 3일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good area of town. Staff was friendly and helpfu.
2023년 7월에 1박 숙박함
답변 제공: Melissa 님, 2023년 8월 3일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Kelly

가족 여행
It was overall an average hotel. Nothing special, especially with the customer service.
2023년 7월에 1박 숙박함
답변 제공: Melissa 님, 2023년 8월 3일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Disappointed
The staff was very friendly. The breakfast was average. Unfortunately the room’s AC was VERY noisy. The noise in general was horrible. We did not sleep well. It made for an exhausting vacation. We had a very long drive home! I was expecting a nicer experience instead got Motel 6.
2023년 7월에 3박 숙박함
답변 제공: Melissa 님, 2023년 8월 3일
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 15일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

dianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service - 5 stars.
When my granddaughter and I arrived we were given a room which was located near a loud barking dog. A call to the front desk and we were given a room on a different floor, far away from the dog. Our stay was peaceful, room was clean and cozy.
2023년 7월에 2박 숙박함
답변 제공: Melissa 님, 2023년 7월 15일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Renae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Nice stay. Comfy beds. The room was clean and the hotel was quiet. I would like to see some gluten free breakfast items.
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 - 괜찮아요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
People were great. Beds were not comfortable and the pillows were horrible. Breakfast was great
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and very clean
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Kandis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms, friendly staff. Slept well.
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 - 좋아요

Keli

2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 15일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 - 괜찮아요

Karyn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 6월 16일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

JDavid

2023년 6월에 2박 숙박함
답변 제공: Melissa 님, 2023년 6월 16일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Melody

2023년 6월에 2박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 - 훌륭해요

Jesse

2023년 6월에 3박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 - 괜찮아요

Deah

단체 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Very unfriendly staff. Not accommodating to diamond plus members and the rooms were ready super late even though rooms were clean and available.
2023년 6월에 2박 숙박함
답변 제공: Melissa 님, 2023년 6월 16일
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Melissa 님, 2023년 6월 16일
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.