외관

홀리데이 인 익스프레스 & 스위트 스틸워터 – 유니버시티 에어리어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 376개 이용 후기 중 190개" "
평점 8 - 좋아요. 376개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 376개 이용 후기 중 41개" "
평점 4 - 별로예요. 376개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 376개 이용 후기 중 21개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Crystal

별로예요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Crystal,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 - 괜찮아요

Brad

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Brad,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 - 훌륭해요

Julia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great! Came for the Mid South and they were so accommodating, setting up early check in so our child could take a nap and offering early breakfast for the riders on the day of the race!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Julia,Thrilled to hear that you had a great experience during your stay, especially for the Mid-South event! Our team is dedicated to providing excellent service and ensuring that our guests have a comfortable and enjoyable time. We're glad we could accommodate your early check-in request and offer an early breakfast for the riders on race day. Thank you for choosing us, and we hope to welcome you back for future events or visits!

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Hi Brad,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Sydney

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 5일
Hi Sydney,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

2/10 - 너무 별로예요

Paige

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will not stay here again
I requested new towels, coffee, coffee cups, beds made and a TV to be looked at because I couldn't hear it with volume on max. Returned back late after long day of moving my son, had to walk 3 flights of stairs because elevator was out (happens) to find only new towels and nothing else. Still couldn't hear the TV. Mentioned issues again on my way out for the day to return after another long day to once again find only new towels, no coffee, no cups and beds not made. Next morning, again mentioned issues to younger black girl who very quickly threw me to the manager. The manager was an older white woman with long gray hair (didn't get names) who blamed the elevator (broken only 1 day) and got very aggressive with me immediately. Talked down to me, no customer service, even my son was offended with the way she talked to me. Younger lady said she would have moved my room because of the TV but I didn't return to the hotel during her shift. Said they hadn't received any other complaints, so it must have been me. Couldn't the atv be switched out, why would I need to move rooms and why couldn't she call me, the hotel had my number. I told the manager I wouldn't stay here again, not because of the issues but because of her attitude towards me as a customer. She said OK, she clearly could not care.
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Paige,We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are investigating the matter and will reach out to you for further information.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
The maintenance working was smoking a half lit cigarrete while walking around the lobby and the entire staff was smoking right outside the front door so the entire lobby and down stairs just smelled like smoke. The room was nice and clean and the breakfast was solid. The staff was nice and help, just not very proffessional.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Dear Guest,We appreciate your compliments on the cleanliness of the room, the quality of breakfast, and the overall friendliness of our staff. However, we sincerely apologize for the inconvenience caused by the situation. Your concerns have been addressed with our team to ensure a more professional and considerate approach in the future. We hope to have the opportunity to welcome you back and offer an improved experience.

10/10 - 훌륭해요

ELLIOTT 님, BOSTON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, quiet, and convenient transportation
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Elliott,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our transportation services to be very clean, quiet, and convenient. Providing a seamless and comfortable experience for our guests is a top priority for us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another exceptional stay.

10/10 - 훌륭해요

Wesley

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 20일
Hi Wesley,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Dear Guest,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 - 너무 별로예요

Cyril

2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Cyril,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service and very clean.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Janine,Our team thank you for recognizing the service of our excellent staff and the overall cleanliness of the hotel. We take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. We look forward to serving you again here.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff was so kind and helpful!
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Kimberly,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet.
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 7일
Hi Timothy,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

David

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 9일
Hi David,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 - 좋아요

Janey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 9일
Hi Janey,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and easy check in- clean and well maintained. I will stay again and again.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Hi Alicia,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth check-in and found our hotel clean and well-maintained. It's always a pleasure to know that our efforts are appreciated. We can't wait to welcome you back again and again. Your continued support means the world to us.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great and worked out well
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Hi David,We are delighted to hear that you had a great experience with us and that everything worked out well for you. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff members. Room was clean and comfortable.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Hi Stephanie,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff made a positive impression and that you found your room to be clean and comfortable. Providing a pleasant and comfortable stay is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice motel with friendly staff.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 22일
Hi Stephanie,Thank you for your kind words! We're delighted to hear that you had a pleasant experience at our motel and that our staff made you feel welcome. We look forward to the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Patrick K

2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Hi Patrick,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 - 좋아요

Austin

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Hi Austin,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

LeaAnne

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 3일
Hi Leanne,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Hunter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 9일
Hi Hunter,Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Aaron

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind staff. Check in went smoothly. Room was nice and clean. Small disappointment to not have waffles for the breakfast.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hi Aaron,We are delighted to hear that you found our staff to be very kind and that your check-in process went smoothly. However, we apologize for any disappointment regarding the absence of waffles during breakfast. Your feedback is valuable, and we'll take it into consideration for future improvements. If you have any further comments or requests, please don't hesitate to let us know!

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Clean rooms
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hi Bruce,Thank you for sharing your positive experience! We're delighted to hear that you found our staff to be great and the rooms clean. Your feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. If you have any further comments or questions, feel free to let us know!

10/10 - 훌륭해요

Chad

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 13일
Hi Chad,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stained linens and more
We stayed for OSU Parents Weekend. Upon arrival, we were told they could not provide an extra pillow. In our room, the pillowcases had obvious stains on them, along with stains on the sheets and duvet. The shower had several long hairs in it. All of the washcloths were extensively stained. We requested extra towels on the 2nd day and once I unfolded them, they also contained long hairs. The town was sold out so we had no option but to stay. We will not be returning.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 19일
Dear Guest,I'm truly sorry to hear about the disappointing experience you had during your stay at OSU Parents Weekend. What you described certainly falls below our usual standards, and I sincerely apologize for the inconvenience and discomfort this caused. This is not reflective of the level of service we aim to provide, and we take your feedback seriously. Rest assured, we will be addressing these issues immediately with our housekeeping team to ensure that such lapses do not occur in the future. Your experience does not align with the quality of stay we strive to offer. If there's anything else you'd like to share or discuss further, please don't hesitate to reach out. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Howard 님, Lawton

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 20일
Hi Howard,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious and quite.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Hi Steven,We are delighted to hear that you found your room spacious and peaceful during your stay. Your comfort and tranquillity are important to us, and we're pleased that you had a restful experience. We look forward to hosting you again in the future for another enjoyable visit.

6/10 - 괜찮아요

TANA 님, Melissa

가족 여행
별로예요: 숙박 시설 상태 및 시설
Property is just Ok. Our room was mostly the problem, it was humid and sticky and AC said 60 but it was more like 79. Blinds didn’t work which were electronic so they were permanently down. Made the room dark. We had a sleeper sofa that was broken when we pulled it out and laid down we fell to the floor and no sheets provided. The amenities were good and the breakfast was fine. I Guess this is what you get in Stillwater small town. I would choose another place with better more comfortable rooms
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Hi Tana,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with the room's humidity, AC, and blinds, as well as the sleeper sofa situation. This is certainly not the experience we aim to provide, and we're truly sorry for falling short of your expectations. We appreciate your kind words about our amenities and breakfast, and we'll do our best to address the issues you raised to ensure a more comfortable stay in the future. We value your input and hope to have another opportunity to exceed your expectations.

10/10 - 훌륭해요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk and other workers had excellent customer service.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Hi Janine,Thank you for your kind words about our front desk and staff. Providing excellent customer service is a priority for us, and we're delighted to hear that it was reflected in your experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Hi Tara,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

2/10 - 너무 별로예요

Chad

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Hi Chad,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Jim

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice and clean Everyone was very nice
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 20일
Hi Jim,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a pleasant experience with us and found everything to be nice and clean. Our team takes great pride in providing exceptional service and ensuring a welcoming atmosphere for all our guests. Your encouraging review motivates us to continue delivering the best possible hospitality. We look forward to welcoming you back soon for another wonderful stay!

6/10 - 괜찮아요

Kearsten

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When we first walked into the hotel, it smelled of weed so bad. When the desk person came from the pool area, she was wearing a weed shirt which made sense. I just thought it was ironic that they were smoking by the pool and there was a no smoking sign. The room was ok. Nothing special and dated. I will say that when we went down in the morning, the smell was gone and the staff incredibly friendly!
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 18일
Hi Kearsten,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Amanda 님, Scurry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 11일
Hi Amanda,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

4/10 - 별로예요

Alecia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Won’t be staying here again
Ants all over the breakfast buffet, room could have been cleaner, customer service was terrible, off the clock employees at the pool smoking weed with their kids.
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 4일
Hi Alecia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your visit. It is unacceptable that our breakfast buffet was infested with ants our guests never complain about it before, and we apologize for the lack of cleanliness in your room. We also deeply regret the poor customer service you encountered and the inappropriate behaviour of off-duty employees at the pool. We take your concerns very seriously, and we will address each issue raised to ensure that such incidents do not recur in the future. We value your feedback and appreciate your understanding.

8/10 - 좋아요

Douglas

2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 6일
Hi Douglas,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Joey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was dirty. Room did not receive cleaning service after the first night. Only two towels were received. Will not visit again.
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 18일
Hi Joey,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In Stillwater, Oklahoma
Very nice and accomodating people there. Only complaint i have is the bed was super firm , although not uncomfortable.
2023년 6월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 14일
Hi Rebecca,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Theresa

2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 14일
Hi Theresa,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 - 좋아요

Kimberly

2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 12일
Hi Kimberly,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay

8/10 - 좋아요

Joey J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy Check In...nice property... TONS OF CONSTRUCTION!!!
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 9일
Hi Joey,Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our property and apologize for any inconvenience caused by the construction activities. We understand that construction can be disruptive, and we are actively working to minimize any disturbances to our guests. We hope you will give us another opportunity in the future to provide you with an even better experience.

4/10 - 별로예요

Chris 님, Sand Springs

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It didn’t feel professional at all. When we walked in there were barefoot kids hanging out in the lobby and running in and out of the kitchen area. I assume they were children of the staff. They were there through the day and into the night. The man who was working the desk was in a T-shirt with the sleeves cut off and I think a skull on it. Not the normal professional attire that I’ve had in the past. It would have been nice if he was at least wearing name tags or something to indicate he was employed there. Also there were flies all over the front desk. When we got to our rooms all of the bedding was wet. In our second room it was so wet they asked to be moved. In the room I was in all of the bedding was damp but we didn’t want to be a problem so we just slept on it. Also, there was hair from the previous guest all throughout the bathroom. We have stayed at many Holiday Inns in the past but we will be choosing a different hotel next time.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 9일
Hi Chris,Our team sincerely apologize for the unprofessional atmosphere you encountered upon arrival. It is certainly not indicative of the standards we strive to uphold. We deeply regret the issues you faced. Please rest assured that we take your feedback seriously, and we will address these concerns with our team to ensure that such incidents do not occur in the future. We understand your disappointment, and we hope you reconsider choosing us again, as we would like the opportunity to provide you with the exceptional stay you deserve.

10/10 - 훌륭해요

Lora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 7일
Hi Lora,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lots of construction on the street, but they had four way stop signs that allowed traffic to continue moving. It is in the newer part of town. Hotel looked new and was clean and comfortable. Staff was friendly and courteous and recommended a couple of places to eat. I would stay there again.
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 5일
Hi Donald,We are thrilled to hear that you found our establishment clean, and comfortable, and enjoyed the friendly and courteous service from our staff. We understand that the ongoing construction may have been inconvenient, but we're glad that the four-way stop signs helped to ensure traffic flow. We're also delighted that our recommendations for local dining options were to your satisfaction. It would be our pleasure to welcome you back on a future visit to our newer part of town. Thank you for choosing to stay with us and for your kind review.