“Where do I start? We decided to give this hotel a try since reviews were good and it was walking distance from restaurants and pubs.
The first black mark was the fact that our keys didn't work. Not once, but both evenings we tried to get into our room (staying three nights) our keys did not work and we had to walk three flights two ways each time in order to get into our room. The second black mark is that no one cleaned or 'refreshed' our room for our whole stay. I specifically asked this time...