Thank you for the feedback. We saw this on another site. We apologize that your stay was not as you expected.

Thank you for the feedback Jose. We understand that guest have requests and we try our best to honor all of them. However, at times, like your stay, we were unable to meet the request for a high floor due to availability and occupancy. Hotels guarantee a room type and that is it for this very reason. As for the bartender, we get raving reviews, daily about the two bartenders with several long term guests or repeat guests returning just for their service. We are sorry to see that this was not the perception you had.

Thank you Chris!

Wonderful to see your stay was excellent. Thank you Jesse!

Thankyou Sharda.

Thank you Robert for the great review.

Thankyou Michelle.

Thank you for the feedback. What you describe, this stay, is not indicative of what we provide or what other guests have reported/reviewed. We are sorry to see that you will not be returning and hope you give us another chance at some point.

Hi Ana, The Doubletree brand does not have breakfast included, but Hilton has many brands that do.

I am so happy to hear they could take care of your needs. We hope to see you soon, Juan!

Hi Nakeya, we have a renovation underway this year. I am glad to hear you still enjoyed your stay. We hope to see you after the upgrade!

Thank you for the kind words, Jordan! We are so happy to hear you enjoyed your stay with and found the staff friendly as well! we look forward to welcoming you back!

Thankyou Samir for the perfect score.

Thank you for shining the light on our dedicated staff and their personalized service.

Hi Melissa, The Doubletree by Hilton brand does not offer breakfast complimentary, and we have this posted all on the website.

Hi RichardWe are pleased you found the staff to be so friendly and helpful.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I'm truly sorry to learn that your experience fell short of your expectations, and I want to extend my sincerest apologies for the cleanliness issues you encountered during your visit.Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to hear that we did not meet this standard during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. Rest assured, we take all feedback seriously, and we are committed to making necessary improvements to ensure a more pleasant experience for our guests in the future.I understand your disappointment with the condition of our facilities, and I apologize for any inconvenience this may have caused you. Your feedback regarding the worn-out appearance of the hotel, broken items, and cleanliness concerns will be thoroughly reviewed by our management team to address any underlying issues and implement necessary changes. Please know that your satisfaction is important to us, and we would welcome the opportunity to make things right. If you would be willing to give us another chance, I invite you to reach out to us directly so that we can personally assist with your future reservation and ensure that your stay exceeds your expectations.

Thank you for your review Cindy. You will be pleased to know that we are beginning renovations this year!

Thank you for the perfect score, Karen!

Hi KhrisThank you for your review.

Thank you for your feedback. The hotel may be slightly dated; however, it is clean. We average close to a 90% score on social media and brand reviews/audits. The carpets are slightly worn, but clean. They are professionally serviced often. We understand that everyone has their own perception

Thank you for your feedback. We always encourage our guests to research the hotel before booking. DoubleTree as a brand does not offer free breakfast or free coffee in the lobby. What you are describing is a select service hotel such as Hampton. You can purchase packages, at a slightly higher rate, that does include breakfast. This is available on all booking sites. The restaurant prices are based on the local market and in line. Further, the food prepared is hot, fresh and not processed/packaged like you get at other hotels.

Thank you for your review!

Thank you Ian! Come back again, soon.

Thank you for your review, Norman!

We appreciate the feedback.

I'm happy the location was optimal for your itinerary, Krisann

Glad to have you back Andrew!

Hello Harold, thank you for your review!

Thank you for the kind review!

Thank you for the review, Renzo!

Thank you Jorge for the perfect score.

Thank you Alan.

We appreciate the comment about our great team. Thank you Alan.

Hi, Quentin we still have room service. The hours at 7AM to 11AM for breakfast and 5PM to 11PM for dinner.

Hi Jean, Thank you for your review! We hope to see you again soon

Thank you Roberto.

Hi GesselleThank you for taking the time to review our hotel, we hope to improve on your review in future stays.

Hello Terrian,We are disappointed to hear that your stay did not live up to previous expectations as we strive to deliver a consistent and comfortable experience for all of our guests. Please note that your comments in regards to receiving amenities do not go unnoticed and will be addressed with our staff. As for rooms, we are excited to announced will be updated our rooms and cannot wait to welcome guests upon the completion. Please contact Joshua at the front desk if you have other concerns you would like to discuss.

Hi Grace, thank you for writing a review. We have plans to renovate the hotel this year and hope to see you again after the changes.

Hi Elizabeth we sincerely apologize for the inconvenience you experienced with our pool and hot tub. Due to the strong winds last night, debris such as sand, dirt, bugs, and leaves accumulated in the area. We want to assure you that our team has thoroughly cleaned and restored the pool and hot tub to their usual high standards. We appreciate your understanding and hope to provide you with a more enjoyable experience on your next visit.

Thank you for the perfect review, Hammad!

Wonderful to see that our hard working team met your cleanliness expectations Anyerson. Thank you for pointing out the great work they do.

Thank you Sarah!

Thank you for the perfect score Linda.

Appreciate the perfect score Justin.

Thanks for the perfect score Jessica!

Thank you for the perfect score Leonard.

Thanks Courtney!