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메트로 호텔 말로우 시드니 센추럴 여행 후기

4 out of 5
메트로 호텔 말로우 시드니 센추럴
431-439 Pitt Street, Haymarket, NSW

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 309개" "
평점 8 - 좋아요. 1002개 이용 후기 중 383개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 196개" "
평점 4 - 별로예요. 1002개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 43개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

JONG IN

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: ct 님, 2024년 3월 12일
Dear Jong In,Thank you for your recent stay in Metro Hotel Marlow Sydney Central and for the time taken to leave your review. We are glad that you have enjoyed your stay with us.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로..
다른 숙소를 묵고 와서 더 별로였어요.. 3성급 느낌 연말이라 숙박 비용이 더 비쌌지만 여러모로 아쉬운 부분이 많았습니다. 화장실이 특히 제일 별로
2023년 12월에 1박 숙박함
답변 제공: ct 님, 2024년 1월 10일
Dear Guest, Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer good value for money accommodation with friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

JONG IN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: ct 님, 2023년 12월 6일
Dear Jong In,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Jaegu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이파이가 다소 느렸지만, 주변에 차이나타운도 있고 다양한 맛있는 음식점이 있어서 좋았어요.
2023년 9월에 4박 숙박함
답변 제공: ct 님, 2023년 9월 12일
Dear Jaegu,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Heejae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 리셉션직원!! 꼭 칭찬해주셔야합니다!! 조금 일찍 도착하였는데도 이른 체크인 가능! 시내에서 가깝고 접근성이 좋습니다!
2023년 2월에 2박 숙박함
답변 제공: ct 님, 2023년 2월 4일
Dear Heejae,We are glad that you enjoyed your latest visit. We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. I will forward your remarks to all our relevant departments for their review and consideration.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

2/10 - 너무 별로예요

Jee Wook

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
친절하지도 청결하지 않다
답변 제공: ct 님, 2023년 1월 17일
Dear Jee Wook, Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer good value for money accommodation with friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2020년 3월에 3박 숙박함
답변 제공: CT 님, 2020년 3월 26일
Dear Guest, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통 위치 좋은 오래된 호텔
교통 위치 다 좋고, 잘 관리된 "낡은" 호텔입니다. 매우 깨끗하지만 욕조에서 목욕까지 하기는 좀 그런 오래된 호텔입니다. 칫솔치약빗은 없어요. 차이나타운 바로 앞에 있어서 동양인들이 주변에 많이 보이고. early checkin이 안되는 점이 좀 아쉽지만, 가방은 맡아 줍니다. 직원들 친절합니다.
2019년 12월에 2박 숙박함
답변 제공: CT 님, 2020년 1월 24일
Dear Guest, We are glad that you had a pleasant stay and we appreciate your kind comments regarding our staff. Thank you for your stay and time took to leave your review. We strive to offer the best value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Hyerin

2019년 11월에 7박 숙박함

6/10 - 괜찮아요

ISEUL

단체 여행
인터넷이 잘 안터져서 불편했어요
2019년 11월에 5박 숙박함
답변 제공: CT 님, 2019년 12월 9일
Dear Iseul, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

EUNHYE

별로예요: 청결 상태
위치만은 쵝오
시설은 일단 샤워기가 없다는게 충격적, 해바라기와 수도꼭지만 설치되어 있어서 밤에 샤워하고 아침에 머리감는 스타일인데 매일 아침 강제샤워 ㅋㅋ.. 청소도.. 컵라면 뜯다가 라면부스러기 좀 흘렸는데 바닥은 전혀 쓸어주지않음.. ㅠ.ㅠ 휴지통만 비워줌, 욕실은 잘 청소해주고 매일매일 1회용 샴푸,린스 다 바꿔줌. 위치는 진짜 관광지보고 돌아오기에 최적 왠만한 관광지는 다 근처에 있고 역도 가깝고 숙소에서 오래 머무는사람이 아니라면 적당한 가격대에 괜찮은곳이라고 생각함. (저는 매우 돌아다니는 스타일이었음) p.s 로비에 캐리어 체중계 있어서 너무 좋았음
2019년 10월에 6박 숙박함
답변 제공: CT 님, 2019년 10월 13일
Dear Eunhye, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Jaehoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 상당히 괜찮으나 시설은 그냥 보통 정도 입니다
2019년 7월에 3박 숙박함
답변 제공: Guest Service Agent 님, 2019년 7월 14일
Dear Guest, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is valuable to us, as it helps us to improve. We do apologize that your expectation on our facilities was not positive, however, we are on par with most 4* properties in Sydney and are moving towards perfection as we grow. We wish you all the best with your future travels and we look forward to your return. Regards, Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Jae Sin

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very welcoming and helpful. Location is also convenient.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Sonya

가족 여행
좋아요: 편의 시설/서비스
Room was clean, breakfast was good and the hotel is central to everything
2024년 5월에 2박 숙박함
답변 제공: ct 님, 2024년 5월 27일
Dear Sonya,Thank you for your stay at our hotel. We are glad that you have enjoyed the great hotel location and breakfast service and appreciate your feedback left.We strive to offer the best value for money accommodation with friendly service and feedback always helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very central to everything
2024년 5월에 5박 숙박함
답변 제공: ct 님, 2024년 5월 21일
Dear Colleen,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing special, but everything ran smoothly and staff were very helpful
2024년 5월에 4박 숙박함
답변 제공: ct 님, 2024년 5월 13일
Dear Dennis,We are glad that you enjoyed your latest visit. We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 직원 및 서비스
Problem with WiFi, they gave me an alternative device that stopped working on my last night. Room view was a wall. Would still consider hotel in future.
2024년 5월에 3박 숙박함
답변 제공: ct 님, 2024년 5월 8일
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service and ensure that our guests have a pleasant and comfortable experience. We sincerely apologize for falling short of your expectations.We genuinely appreciate your input, as it helps us in our continuous efforts to deliver an exceptional experience to all our guests. We hope to have the opportunity to welcome you back soon and provide you with the outstanding service you deserve.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Kumiko

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
6年前も宿泊したことあったのですが、ちょっと古さを感じてしまいました。比較的安いのでしょうがないとは思います。free wifi がどうしてもつながりませんでした。ただセントラルステーションにも比較的近く場所はいいです。
2024년 5월에 1박 숙박함
답변 제공: ct 님, 2024년 5월 8일
Dear Kumiko,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Morris

아이를 동반한 가족 여행
Rather noisy
2024년 4월에 6박 숙박함
답변 제공: ct 님, 2024년 5월 2일
Dear Morris,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok. But there were families in the same hallway with children that ran up and down the hall all night opening and closing doors.
2024년 3월에 3박 숙박함
답변 제공: ct 님, 2024년 5월 2일
Dear David,Thank you for your recent stay in Metro Hotel Marlow Sydney Central and for the time taken to leave your review. Regarding your noise concerns, we apologise for the inconvenience this has caused you. For future reference, our front desk is available for 24 hours. Our staff regularly patrols the common areas and we encourage our guests to report any noise issues with our staff to take action.We always try to offer a good value for money accommodation with friendly service and all feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Rob

연인과의 여행
좋아요: 편의 시설/서비스
Good staff, not unique but getting that way.
2024년 4월에 2박 숙박함
답변 제공: ct 님, 2024년 5월 2일
Dear Rob,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay.We are committed to offering competitive value for money accommodation with a friendly service to all our guests.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Morris

2024년 4월에 1박 숙박함
답변 제공: ct 님, 2024년 5월 13일
Dear Morris,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: ct 님, 2024년 4월 22일
Dear Jackie, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is China Town so there is Oriental food. However if you go one block up there is an excellent hamburger place and the other hotel close by has done good sandwiches
2024년 4월에 5박 숙박함
답변 제공: Zee 님, 2024년 4월 19일
Dear CarlThank you for your stay at our hotel. We are delighted you enjoyed the great hotel location and food options. Our great location gives access to all the attractions in the city and makes us a great choice for business and leisure travellers. We wish you all the best with your future travels and we will be looking forward to your return.Regards, Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

suyapa

This property has an excellent location to downtown , to go to the malls, to the harbors, aquariums, maritine museum, Saint Andrew church, restaurantes, to go to Paddy's market, Central trainn station , just two walkable blocks from the hotel and just 4 station to get to the International airport as well to the domestic airport station. AU $18 the ride & if you want to go by bus about AU$3 to go to the airport. Light train just next door. I strongly recomend it. It is located in Chinatown.
2024년 4월에 6박 숙박함
답변 제공: Zee 님, 2024년 4월 19일
Dear Suyapa,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Mandrew

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get around. Lots of good restaurants
2024년 4월에 4박 숙박함
답변 제공: Zee 님, 2024년 4월 19일
Dear Mandrew,Thank you for your recent stay in our hotel and the review left regarding your stay. We are happy you have enjoyed your stay and took full advantage of our great location. We are committed to offering competitive value for money accommodation with a friendly service to all our guests. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Lexie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved its location
2024년 4월에 4박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Lexie,We are delighted that you have had a good overall experience and enjoyed our hotel location.Our great location gives access to all the attractions in the city and makes us a great option for both business and leisure travellers.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Yuji

2024년 3월에 2박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Yuji,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was safe, central and tidy
2024년 4월에 3박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Rebecca,Thank you for your review and recent stay with Metro Hotel Marlow Sydney Central. We are glad that you had a positive experience with your latest visit to our hotel and that you have enjoyed our great location and service.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked one night as I took my two daughters to Sydney to see a show. Appreciated that we could all stay in the one room but in separate beds. Easy 10 minute walk to ICC where the show was held. Plenty of dinning options around us, Starbucks and Paddy's Markets.
2024년 3월에 1박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Belinda,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you and your daughters have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Theresa

Great location. Clean bedding .
2024년 4월에 2박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Theresa,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Lin

좋아요: 청결 상태, 직원 및 서비스
This is one of the very few hotels that offers 3 separate twin beds in a central location. Although there's no wifi connection in our unit, hotel staff was able to rectify the issue by giving us a portable wifi.
2024년 3월에 2박 숙박함
답변 제공: ct 님, 2024년 4월 10일
Dear Lin,Thank you for the feedback regarding your experience in our hotel. We are glad that you have enjoyed our facilities and service provided. Thank you for the feedback regarding your experience in our hotel. We are glad that you have enjoyed our facilities and service provided. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Ion

좋아요: 숙박 시설 상태 및 시설
とても綺麗！
2024년 3월에 4박 숙박함
답변 제공: Zee 님, 2024년 4월 2일
Dear Ion,What a lovely review we are delighted that we met all your expectations during your stay and wish to welcome you again in the near future.

8/10 - 좋아요

Lynne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for easy access to key areas in Sydney I wanted to visit. The rooftop ok although small was a nice bonus. I would not recommend the breakfast option due to price and quality .
2024년 3월에 2박 숙박함
답변 제공: ct 님, 2024년 3월 29일
Lynne,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We always try to offer a good value for money accommodation with friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Zulfiya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at Metro Hotel Marlow was great. The location is very convenient - close to transport, walkable distance to main attractions. The hotel itself is a bit dated but very comfortable, rooms are quite spacious. Bed ok but not overly comfortable, shower pressure is pretty good:) It is definitely a good value hotel
2024년 3월에 4박 숙박함
답변 제공: ct 님, 2024년 3월 23일
Dear Zulfiya,Thank you very much for your time in leaving a review for your stay. We are delighted that you have enjoyed your stay overall and the location of the hotel. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Kathleen 님, Hyrum

연인과의 여행
좋아요: 직원 및 서비스
The internet is unreliable in the rooms and only usable in the lobby. The lobby has just two couches so seating is scarce. It is an older hotel but does have what you need, a pillow and bed and a bathroom.
2024년 3월에 2박 숙박함
답변 제공: ct 님, 2024년 3월 20일
Dear Kathleen,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

2/10 - 너무 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
AC does not work at 85 degree
2024년 3월에 2박 숙박함
답변 제공: Zee 님, 2024년 3월 19일
Dear Kevin,It is unfortunate that on this occasion you experienced A/C issues in your room. This is not the standard we pride ourselves on and apologise for the inconvenience this has caused you.We will be looking into this matter with our maintenance team to ensure problems like this do not arise in the future,Kind regards,Metro Marlow Team

10/10 - 훌륭해요

Liz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the train station, paddy’s market and mall and Cole’s supermarket.
2024년 2월에 2박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Liz,We are delighted that you have had a good overall experience and enjoyed our hotel location. Our great location gives access to all the attractions in the city and makes us a great option for both business and leisure travellers.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

RYUNOSUKE

2024년 3월에 4박 숙박함
답변 제공: ct 님, 2024년 3월 29일
Dear Ryunosuke, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Jeffrey 님, Ocean Grove

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed here before so I always know what am I paying for. Decent room, nice bed to sleep in and great location. All staff are lovely from reception to house keeping. Some improvements is the cleanliness of the room and vacuum under the bed. I dropped my watch and it fell under the bed. There I saw a lot of dust and debris.
2024년 3월에 3박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Jeffrey,Thank you very much for your continued support. We are delighted that you have had a good overall experience and enjoyed our hotel location.I have passed your comments to the relevant department heads to identify what went wrong and avoid similar issues in the future.We wish you all the best with your future travels and we will be looking forward to your next visit.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

??

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
交通の便が最高でした。
2024년 3월에 3박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Guest,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

4/10 - 별로예요

Dustin

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we checked in, one of the beds was broken so we got moved to another room. The new room was slightly bigger. Air conditioner barely worked, which sucked because the weather forecast was 40°C. Room cleaning wasn’t good, had to request cleaning. The washroom setup was odd, it was awkward to wash face at the sink and the toilet was too close to the wall (I’m 6’1). Location was good, walking distance to shopping and food, but that’s about it.
2024년 2월에 5박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer good value for money accommodation with friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Maritsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Central location, clean and safe. However the strong smell of Asian food from the restaurants on the streets below was pretty uncomfortable throughout the night.
2024년 3월에 3박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Maritsa,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Phil 님, Waterford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Really conveniant location.close to central station and lots of restaurants nearby and a good price. Room and facilities a bit cramped
2024년 3월에 1박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Phil,Thank you for your recent stay in our hotel and for the review left regarding your stay. We are happy that you have enjoyed your stay overall and took advantage of our great location. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 - 좋아요

Haresh 님, Mawson Lakes

2024년 3월에 2박 숙박함
답변 제공: ct 님, 2024년 3월 28일
Dear Haresh,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Colin

2024년 3월에 1박 숙박함
답변 제공: ct 님, 2024년 3월 11일
Dear Colin,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was lovely and clean. We had great views towards central station. Bed was really comfortable. Perfect location to get around Sydney.
2024년 3월에 1박 숙박함
답변 제공: ct 님, 2024년 3월 5일
Dear Sharon,Thank you for your stay at our hotel. We are glad that you have enjoyed the great hotel location.We are glad that you enjoyed your latest visit. We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good with easy access to circular quay staff were friendly and very helpful hotel was clean and well kept.
2024년 2월에 11박 숙박함
답변 제공: ct 님, 2024년 3월 5일
Dear Peter,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay. We are committed to offering competitive value for money accommodation with a friendly service to all our guests.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 - 괜찮아요

Michelle

별로예요: 숙박 시설 상태 및 시설
The location is great. Close walk to train stations and in the heart of Chinatown. Maybe we just had a stroke of bad luck, but we weren't able to use the bath in our bathroom because there wasn't a bath plug which was really annoying and the rubber bathmat had mould stains. The bath tile walls were stained as well - but with old bathrooms like this it's hard to get stains out no matter how hard you clean which is understandable. The following day the cleaners replaced our dirty towels etc .. which was great, but they forgot to leave us some facecloths which we really needed ... because we arrived back to the room at 1am we were too tired to deal with it, so we washed our faces with the hand towels instead. We usually leave positive feedback if our overall experience was good despite some minor let downs, but because this property was alot different than the photos advertised on the website and we were "surprised", we wanted to let other people know just in case they are surprised too. We were really happy to have booked a room with 3 single beds as that isn't easy to find in some hotels. So that was a bonus.
2024년 2월에 2박 숙박함
답변 제공: ct 님, 2024년 3월 5일
Dear Michelle,Thank you for your recent stay in Metro Hotel Marlow Sydney Central and for the time taken to leave your review. We are grateful that you have provided us with your feedback as it will help us rectify the issues with your stay and avoid similar incidents with guests in the future.We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

10/10 - 훌륭해요

Chi Wing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
位置非常方便，近唐人街非常多餐館，房間寬躺，服務態度非常好。
2024년 2월에 1박 숙박함
답변 제공: ct 님, 2024년 3월 5일
Dear Chi Wing,We are delighted that you have had a good overall experience and enjoyed our hotel location.All our staff are also grateful for your feedback regarding the service offered to you.We wish you all the best with your future travels and hope that we may welcome you back in the future.Regards,Guest Service Team Metro Hotel Marlow