"We stayed at Hotel Splendid Premium for four nights in total (19-21 June and again on 25 June), and it was one of the highlights of our trip to Vietnam. While the hotel itself is excellent, it is the staff who make this place truly exceptional.
From the moment we arrived until the moment we left, every single staff member went above and beyond to make us feel welcome. On our final departure, several staff members even came outside to wave us goodbye-a small gesture that perfectly summed up the genuine warmth and care we experienced throughout our stay.
A special mention goes to May at the front desk, who was an absolute delight along with the gentleman in the blue shirt who welcomed us on the first night. Although we don't know everyone's names, every member of the team-from the evening manager to the staff who helped with our luggage-provided outstanding service.
When one of our suitcase wheels broke, the manager on duty immediately arranged for it to be repaired, and it was returned within just a few hours. While we travelled to Sapa for a few days, they happily stored our luggage, and when we returned to Hanoi, they surprised us with a complimentary room upgrade. These thoughtful touches made us feel genuinely valued as guests.
We cannot recommend Hotel Splendid Premium highly enough. Thank you to everyone at Splendid Premium for making our stay so memorable. We certainly hope to return one day!"
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