Tay Ho, Hanoi hotel rooms at the Independent

"The service was exceptional, they were proactive in reaching out before we stayed there and allowed us to keep our bags there for a couple of days while we went trekking in Sa Pa. We returned to the hotel after our trek and they upgraded us to a super nice family room in the newly renovated wing. Overall very impressed by the great service."

"Been to many five star hotels across the world and can say that the customer service provided here was one of the best, if not the best. As soon as we entered the hotel, we were welcomed in such a friendly manner. This was also again provided through out our stay. I will definitely recommend this hotel to any one who is staying at Hanoi. Rooms and breakfast itself was also excellent. Would definitely stay here again! Thank you so much. "

"The staff were exceptional and went out of their way to make our stay special."

"The location is superb - right in the middle of the old quarter with all its charm. Walk to everything. Rooftop bar and pool was superb offering amazing skyline views. The spa waa excellent with high quality massage. The breakfast was also very good. The best part was the staff - so caring and attentive. It mase our stay very special. "

"The Peridot is beautiful, well situated in the old part of the city and had excellent staff and accommodations. "

"Hotel was lovely and the facilities were great, the staff were extremely helpful sorting Sims and taxis etc. within easy walking distance of the train street and old quarter and equally as easy to access the museums and other attractions. The restaurant is good but more expensive than you would generally pay in Hanoi and the sky bar make nice cocktails and have nice beer on tap. All around great experience. "

"Good hotel"

"We had a wonderful stay with very attentive staff at the hotel. They were so hospitable and thoughtful in their customer service. We enjoyed the spa and the rooftop bar as well. "

"The hotel is excellent!! Location is walking distance to the lake and the church and multiple shops and restaurants of old quarter. The staff is amazing. Lilly at the reception was extremely helpful and nice. Accommodating all of our needs and providing recommendation for an excellent restaurant and making reservation for us. Room is clean, spacious, quiet and comfortable. Breakfast is outstanding. Large variety, made to order food and fruit juices and amazing service. Loved our stay and would stay again!"