Tay Ho, Hanoi hotel rooms at the Independent

"We had an excellent stay at L’HÔTEL du LAC Hanoi! The staff is what really makes this place special. Everyone was so friendly and helpful, they gave great recommendations for nearby sites in the Old Quarter, arranged our transfer, and helped to safely navigate our baggage through the hectic stream of motorbikes. The bed was one of the most comfortable I’ve ever had in a hotel, it was tough to get out of bed in the morning - but well worth it considering the delicious breakfast buffet. We would definitely recommend this hotel if you’re a first time or returning visitor to Hanoi!"

"Stay there for the free breakfast! It was very good and was something different everyday. The staff was very friendly and helpful. The rooms were nice and clean but the doors were a bit thin so you really heard the hallway noise. The area around the hotel is very busy but close to everything. We would definitely stay again!"

"clean and kind"

"Very friendly staff and excellent service. Appreciate the front desk staff Andrew for his food suggestions"

"Increíble hotel, personal amable, ¡no podían hacer lo suficiente! Reservé aquí después de que el primer lugar fuera un desastre. Llevé a más personas a quedarse aquí desde el lugar que había reservado originalmente, ya que estaban en pánico sin saber qué hacer después del estado del primer lugar.Lo recomendaría absolutamente."

"Everything about this hotel was exceptional. The staff is attentive and welcoming."

"The stay was perfect from start to end. I have never met such a friendly and mindful staff before. From the waiters to the receptionists - everyone deserves a huge praise. Pick up from the airport worked perfectly. We could even leave our luggage for the trip to Halong bay - even though we didn't spend another night in the hotel. Very professional staff - Thank you! Rooms are equipped well, free water bottles included. Breakfast was a good mix of vietnamese traditional dishes and western food. "

"This was my first stay in Hanoi, Vietnam and it was the best decision. From the moment you step in front of this hotel, you know it is going to be magical. The architecture in the lobby alone is enough to make you never want to leave. The staff was super kind and helpful which was honestly the cherry on top. My group consisted of eight people and we were all very grateful to have stayed here. Please don’t skip the rooftop, the bites and cocktails up there are amazing!"

"La ubicación del Hanoi Indochine Premium Hotel permitía explorar sin esfuerzo, con atracciones populares y servicios a un paso. Las habitaciones eran acogedoras y bien equipadas, ofreciendo un refugio relajante después de un día de aventuras.Lo que realmente elevó mi estadía, sin embargo, fue el servicio excepcional de todo el personal. Desde el momento en que hice la reserva, Jimmi se esforzó al máximo para asegurar que la experiencia fuera impecable. Organizó expertamente nuestro crucero, transporte y otras actividades, haciendo que nuestro proceso de planificación fuera libre de estrés.Al llegar, la amable y cordial actitud de Jimmi nos hizo sentir como en casa. Su conocimiento profundo y sus recomendaciones sobre lugares para comer y gemas ocultas fueron invaluables, ayudándonos a descubrir lo mejor de la zona.El entusiasmo genuino del personal y su dedicación para garantizar nuestra comodidad y satisfacción fueron evidentes durante toda nuestra estadía. Cada interacción, desde el check-in hasta el check-out, se caracterizó por profesionalismo, amabilidad y un genuino deseo de complacer."