While the staff was very friendly and check-in and ground floor facilities were convenient, there were many things about the room that made it unpleasant. .
The floors were bare boards, hard and uncomfortable for sensitive feet. The bed was very substandardโI could feel springs when I had to push against it. It was firm but with no padding at all, much less pillow top.
We were there for 3 days due to being evacuated during a fire, and the only real sitting area was the bed. After 2 days, I felt like I was getting sore spots on my butt and hips and it was uncomfortable to lie on my side.
There were 5 pillows on the bed and every one felt like they were stuffed with clumped up paper towelsโlumpy and uncomfortable. After the first night my neck was strained and painful for days.
This was supposed to be a Best Western Plus, but everything felt substandard. The ice machine was broken. The resolution on the TV was so poor I couldnโt read the menu from the bed. When we tried to use the microwave while the TV was on, it popped a GFI in the bathroomโwhich could not be reset. A very pleasant maintenance guy came quickly and replaced the GFI, but he still had to play with the plugs behind the TV to get it to reset. The next day using the microwave, the same thing happenedโGFI popped and wouldnโt reset. So no power again. We just checked out at that point.
This hotel is very conveniently located to stores, restaurants, etc. so hopefully Best Western will decide to upgrade it.
