Dear Don, Thank you for sharing your recent experience with us. We're genuinely sorry about the cleanliness issue you encountered with the bathtub. Ensuring a clean and comfortable environment for our guests is a top priority, and we will address this matter promptly with our housekeeping team to prevent any recurrence. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope for the opportunity to make it right and provide you with a more enjoyable experience.Sincerely,Hotel Management

Dear Milagros, We are thrilled you had a great stay at Extended Stay America! Your comfort and relaxation are our top priorities, and we're delighted we could provide you with a restful experience. Thank you for choosing us for your accommodation needs, and we look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management

Dear Gerardo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Other than this, we hope you had a comfortable time here. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lorraine, We're sorry to hear that your experience did not meet your expectations. While we strive to provide comfortable and updated accommodations, we understand that preferences may vary. Your feedback is important to us, and we appreciate you sharing it with us. We value your input and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Luis, Thank you for reviewing your recent stay and for highlighting some of the great features of our hotel. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are also glad to know that you were able to take advantage of our amenities. We appreciate you letting us know your specific feedback regarding the laundromat, and we will share this appropriately with our team. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Trevor, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to offer you our apologies for the inconvenience caused due to the water issue. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our team so that these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Duyet, We appreciate you taking the time to share your thoughtful feedback, and we apologize for the inconvenience you experienced during your stay. We're committed to providing a comfortable and well-maintained environment for our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, your concerns regarding the property's appearance, maintenance issues, and any unpleasant odors are taken seriously, and we'll share them with our team to enhance our guest experience. We sincerely apologize for any discomfort you encountered. We value your insights, and it serves as an opportunity for improvement. We hope you'll consider giving us another chance in the future to provide you with a more fulfilling and enjoyable experience.Sincerely,Hotel Management

Dear Leo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Mike, Thank you for your valuable feedback. We sincerely apologize that the amenities in your room did not meet our usual standards, and we regret any inconvenience caused by our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We appreciate you taking the time to bring this to our attention, and we will work diligently to ensure that we provide exceptional service for all our guests. We take your concerns seriously and will address them effectively for future improvement. We hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Yesenia, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding and cleanliness of the suite during your stay. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear sara, Thank you for sharing your thoughts on your recent stay. We apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to mislead you; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear john, Please accept our apologies for any inconvenience caused by the condition of your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Nathaniel, Thank you for choosing Extended Stay America and taking the time to write a review. It's regrettable that your initial experience did not meet your expectations. However, we're grateful for your understanding and are pleased to read that our associate Louis was able to address and resolve the situation the next day. Your feedback is valuable to us, and we will use it to improve our services. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Michael, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. We take the safety of our guests as a priority and also work with our local police for any help. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Amanda, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear John, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve. Sincerely,Hotel Management

Dear Agustin, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for any inconvenience caused. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Aiden, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Guest, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with our staff. However, we want to apologize for any housekeeping oversights around our hallways. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. We also regret that the water pressure was not up to your expectations during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. Thank you for being our guest, and we hope to see you soon.Sincerely,Hotel Management

Dear Shirlae, We are genuinely sorry for the terrible experience you had during your stay. The issues you mentioned do not reflect the standard of service we aim to provide. We deeply regret the delay in checking in and the overall poor condition of your room. Your feedback is critical, and we will investigate these matters to ensure improvements are made. Please accept our apologies for the inconvenience you encountered, and we hope you consider giving us another chance to provide a more positive experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Ana, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Team members like Susan are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We appreciate you letting us know your concern about the elevator, and we will share this appropriately with our team. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management