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H10 빅 수르 부티크 호텔 여행 후기

4 out of 5
H10 빅 수르 부티크 호텔
Avenida Juan Carlos I, 28, Los Cristianos, Arona, Tenerife

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 440개 이용 후기 중 247개" "
평점 8 - 좋아요. 440개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 440개 이용 후기 중 19개" "
평점 4 - 별로예요. 440개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 440개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Junyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10
Great staff, lovely swimming pool and activity, nice restaurant, fancy room. While we stay here, everything was perfect. This hotel makes us happiest memory of this trip.
2018년 9월에 3박 숙박함
답변 제공: Ana Pérez (Reception) 님, 2018년 10월 3일
Dear Mr. Junyong, Thank you for our lovely words. We hope you stay with us was like you expected and we hope to see you soon in Tenerife. Best regards,

8/10 - 좋아요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in good location. Handy for restaurants and shops. Hotel restaurant serves an interesting and good quality dinner buffet.
2024년 5월에 7박 숙박함
답변 제공: Carlos González 님, 2024년 5월 16일
Dear Kenneth, thank you very much for taking the time to share your opinion about our hotel and our services. We hope to see you again in the near future.

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel all round. Great location away from the crowds and the onsite entertainment each night was excellent. Definitely go back
2024년 4월에 9박 숙박함
답변 제공: Carlos González 님, 2024년 5월 16일
Dear Amanda, thank you very much for taking the time to share your opinion about our hotel and our services. We hope to see you again in the near future. Best regards,

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
H10 Big Sur is an adult only hotel, situated on the sea front at the quiter end of Los Cristianos . Everything about the hotel is to a high standard. All the staff are very friendly and nothing is too much trouble for them to help you. Good variety of foods at meal times, some buffet and others fresh cooked. Has a swimming pool with ample sunbeds, evening entertainment and the back of the hotel leads out to the promanade which is mainly flat. Would recommend booking a seaview room as the mountain view overlooks the road. Enjoyable to be able to sit on the balcony and watch the ferrys coming in and out of the port opposite
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Anja

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Marion

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Vassili

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Meget service dyktig personale, veldig godt tilbud på frokost, middag og drikke
2024년 3월에 7박 숙박함
답변 제공: Carlos González 님, 2024년 3월 31일
Dear Vassili,Thank you so much for choosing our hotel to spend your holidays. We are looking forward to seeing you soon.Take care

8/10 - 좋아요

Thorsteinn

2024년 2월에 1박 숙박함
답변 제공: Carlos González 님, 2024년 3월 31일
Dear Thorsteinn,Thank you so much for choosing our hotel to spend your holidays. We are looking forward to seeing you soon.Take care

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nygammalt hotell i bra läge
Några dagar i turistvirvlarna. Nära stranden, krimskramsbutiker, restauranger och framför allt centrum i gamla Los Cristianos. Trevligt och opretentiöst runtomkring. Hotellet är en bedagad skönhet som haft Liz Taylor och Cary Grant på besök på den gamla goda tiden. På senare år pimpat av en ambitiös inredningsarkitekt med hyggligt resultat.
2024년 1월에 3박 숙박함
답변 제공: Carlos González 님, 2024년 2월 19일
Dear guest,First of all, thank you so much for your message. We are glad to hear that you have enjoyed your stay with us. We will take note of your comments for future ocassions.Best regards,

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All very good. Weather was a bit hot but I suppose we shouldn’t complain
2024년 1월에 7박 숙박함
답변 제공: Iván Palma. Reception. 님, 2024년 1월 18일
Dear customer,We are glad to know that you have enjoyed your stay with us.Hope to see you again :).

8/10 - 좋아요

Mark Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. We would return
Hotel was really nice. Staff were amazing. Lot of older people in the hotel which was fine. Couple of the parts of the hotel could do with some TLC such as handles and paintwork around communal areas and toilets where there was dirt from use and marks. Breakfast was decent. We disnt eat in the restaurant at night as we wanted to go out and try other places
2024년 1월에 4박 숙박함
답변 제공: Iván Palma. Reception. 님, 2024년 1월 17일
Dear customer,First, thank you for taking the time to comment on your experience.We are happy to hear that you enjoyed your stay with us, the staff do their best to provide a quality service.We look forward to seeing you again,Thank you very much.Best regards,

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 1월에 4박 숙박함
답변 제공: Iván Palma. Reception. 님, 2024년 1월 17일
Dear customer,First, thank you for taking the time to comment on your experience.We are happy to hear that you enjoyed your stay with us, the staff do their best to provide a quality service.We look forward to seeing you again,Thank you very much.Best regards,

6/10 - 괜찮아요

Johann 님, Seattle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Really didn't like being tagged like cattle (nfc wristband that you should keep on at all times, don't worry it's waterproof so you can shower with it too). Never going to stay at this hotel again
2024년 1월에 1박 숙박함
답변 제공: Iván Palma. Reception. 님, 2024년 1월 17일
Dear customer,First, thank you for taking the time to comment on your experience.We apologise if the wristband is not to your liking, it is not trying to tag you as cattle, it is a more convenient and professional way of working as you can use it as a key to open the room and as a secure drink ordering device, as when you scan the chip to charge the drink in your room there are no mistakes or confusion of numbers. Let's hope you don't still think we want to tag you like cattle and come back to our facilities, where we take care to offer the best possible service.Thank you very much,Best regards.

8/10 - 좋아요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will soon return to this hotel!
I have been here three times and within some years, I am sure it will be a fourth time!
2023년 11월에 5박 숙박함
답변 제공: Carlos González 님, 2023년 12월 13일
Dear Tomas,Thank you so much for your comment. We are really glad to hear that you have enjoyed your stay with us. Looking forward for seeing you back in the near future!Best regardsCarlos GonzálezReception

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our third stay in 12 months. Everything is to a very high standard, all the staff are very friendly and welcoming. Food excellent with a good choice, walkable to the town centre where other bars, resturants and shops are. Walkable to Playa De Las Americas
2023년 11월에 10박 숙박함
답변 제공: Carlos González 님, 2023년 11월 28일
Dear Margaret,First of all, thank you so much for your comment. We are glad to hear that once again you have enjoyed your stay with us. Thank you so much for everything and of course we are looking forward to seeing you back in the near future.Best regards,Carlos GonzálezReception

10/10 - 훌륭해요

Mathew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ace
Jesus was great!!!! Really accommodating and friendly service nice touch with Prosecco on arrival first class!!! No faults
2023년 11월에 4박 숙박함
답변 제공: Iván Palma.Reception. 님, 2023년 11월 13일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed your stay with us and we hope to see you again in the future.Thank you very much,kind regards.

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went for "nice" not "price" when we booked, and we certainly got nice. I was surprised at check in as had booked breakfast buffet only with the room, but was told it was full board. We didn't eat every meal at the hotel. as we like exploring places to eat. The room was great, spaciously with an excellent sea view. The only very slight criticism we would have is the food at the breakfast buffet was not very hot. But we had a great stay and would not hesitate in staying there again
2023년 10월에 5박 숙박함
답변 제공: Iván Palma.Reception. 님, 2023년 10월 22일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed our Hotel facilities and we really hope to see you again.Thank you very much!,kind regards.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
All the staff where all really helpful and the food was excellent.
2023년 9월에 8박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 10월 2일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay and we really hope to see you again.Thank you very much,kind regards.

10/10 - 훌륭해요

Kristinn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel overall
One of best hotel we have stay at. Very clean and staff all great
2023년 8월에 5박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 8월 27일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed your stay with us, hope to see you again.Thank you very much,kind regards.

10/10 - 훌륭해요

Bruno

2023년 8월에 3박 숙박함
답변 제공: Iván Palma.Recepción. 님, 2023년 8월 16일
Chère cliente, cher client,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous.Merci beaucoup,cordialement.

8/10 - 좋아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recomendable
En 1ª línea del paseo, hotel muy bien decorado y tranquilo. Cómodo para ir a pié por la zona. Las habitaciones grandes. Por ponerle una pega, la cama de matrimonio de 1,35 no ayudan al descanso. Y teniendo tanto espacio. Por lo demás, muy bien, el servicio de camareros, de limpieza, el buffet está variado.
2023년 8월에 4박 숙박함
답변 제공: Iván Palma.Recepción. 님, 2023년 8월 16일
Estimado cliente,Agradecemos que haya tomado de su tiempo en comentar sobre su experiencia.Nos alegra que tanto la ubicación, como la tranquilidad, servicio y comida del Hotel han sido de su agrado.Muchas gracias,un cordial saludo.

10/10 - 훌륭해요

Felice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEST
2023년 7월에 8박 숙박함
답변 제공: Iván Palma.Reception. 님, 2023년 8월 4일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay with us :).Thank you very much,kind regards.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 7월 2일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed your stay with us!.Thank you very much,kind regards.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We only stayed 1 nite but the hotel was beautiful we was on floor 8 and the veiw was incredible would definitely stay there again
2023년 6월에 1박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 6월 25일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience,We are happy that you have god a short but good experience with us, really hope to see you again!.Thank you very much,kind regards.

10/10 - 훌륭해요

Olivier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo muy bien
El personal es muy agradable. El hotel tiene todo tipo de comodidades. El paseo marítimo es muy agradable. Muy recomendable
2023년 6월에 1박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 6월 24일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay with us and we really hope to see you again!.Thank you very much,kind regards.

10/10 - 훌륭해요

Leslie

2023년 5월에 8박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 6월 21일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to see your score as that means you have enjoyed your stay with us.Thank you very much,kind regards.

6/10 - 괜찮아요

Denise

좋아요: 객실의 편안함
Not very clean and I only stayed one night but was disturbed 3 times, once by someone delivering chocolates, once by someone checking the mini bar and once by a cleaner banging on the door when my room wasn’t due to be cleaned. I didn’t therefore feel I had very much privacy for a one night stay. Also the shelves in the bathroom were dusty, the drains stank and there were other peoples hairs still in the shower.
2023년 5월에 1박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 5월 29일
Dear Customer,I'm sorry if you felt bothered from us but we give the chocolates as a courtesy to the customers and the minibar staff need to check the minibar every morning to keep it clean and full. To avoid the staff going to the room there is a ''do not disturb'' letter which you can put outside the door and no one would go to your room.We always try to give the best service and that's why we have a lot of courtesys. Hope to see you back in the future to give us another chance to show you that we do everything as best as we can.Thank you very much,kind regards.

10/10 - 훌륭해요

christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 7박 숙박함
답변 제공: Iván Palma.Reception. 님, 2023년 4월 27일
Dear customer,Thank you very much for taking the time to score your stay with us, we are very happy to know that you have enjoyed your stay with us.Kind regards.

8/10 - 좋아요

Sean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has a very nice aesthetic and is located right off of the boardwalk. The beach is only a few minutes walk from the hotel, but the pool area is really nice as well. We had a really wonderful time and all in all almost the entire staff was phenomenal. That being said, we did have one really negative interaction with a wait staff for dinner. A waiter at dinner service was very rude to my wife and I in front of the entire dining area. He made a rude comment about us seating our selves when it was a seat yourself area and we had been directed to do so by the reception. Then he initially refused to serve us because we did not have our room wristband despite having checked in with the dining reception and verifying we were guests. He told me to leave to retrieve it so that I could order water, then he walked away from the table. I tried talking with him and asking to charge to our room and we can gladly verify our identities, which is exactly what we did for lunch earlier in the day.(we had to because our wristband hadn't worked earlier and the lunch waiter commented that this happened on occasion because of wifi and tech issues). He said it was not possible and that I needed to leave and come back. I went up front and told them about the issue, and they told me I didn't need my wristband and they would take care of it. He brought our water and put a receipt on our table and didn't talk to us the rest of dinner. Every other staff member went above and beyond in all ways
2023년 4월에 4박 숙박함
답변 제공: Iván Palma. 님, 2023년 4월 10일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay with us!, Regarding the bad situation with our staff member, normally, we always try to give the best services, we are sorry for that negative moment.Thank you very much,kind regards.Reception.

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment you walk in to the moment you leave you are treated as a valued customer. The décor and feel of the whole place helps to make your stay very relaxing. The sea view side of the building is lovely and you can enjoy your morning coffee sitting on the balcony watching the ferries come in and out of the port The restaurant offers a variety of food and served buffet style. All very delicious and the puddings are very tempting. In the evening there is live entertainment in the bar area. There are two sunbathing areas - by the pool and also on the top floor. Leaving the grounds by the back gate you are on the promenade and apart from one slight incline is relatively flat and you can walk into Los Americas within 25 - 30 mins from there as well as the town centre Watch out for the hotel cat, he is a real poser!!
2023년 2월에 7박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 3월 2일
Dear customer,Firstly, we would like to thank you for taking your time to comment about your experience.We are very glad to know that everything has met your expectation. The Hotel work hard to improve very year!.We really hope to see you back,Thank you very much.Kind regards.

8/10 - 좋아요

Arni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 7박 숙박함
답변 제공: Iván Palma. Reception. 님, 2023년 2월 27일
Dear Mr Peter, First of all, thank you so much for spending your time leaving a comment for us. We are really glad to hear that the hotel has met your expectations.We hope to seeing you back.Thank you so much for everything.Best regards.

8/10 - 좋아요

Maurice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Hotel not great for a business stay
Hotel was very busy. Breakfast buffet was very good. Didn’t eat dinner cos did not want a buffet. Got an upgraded room which was nice. Being a holiday style hotel, in-room business facilities were not great but not a negative overall. Staff and service were great.
2023년 2월에 1박 숙박함
답변 제공: Iván Palma. Reception 님, 2023년 2월 19일
Dear Customer,Firstly, we would like to thank you for choosing our Hotel H10 Big Sur to enjoy during your next stay.We are glad to know that the Hotel has met your expectation.Hope to see you back, thank you very much!.Kind regards.

10/10 - 훌륭해요

Isabella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was clean . Staff friendly and amenities were good. Also hotel is in such a great location. Was very happy
2023년 1월에 5박 숙박함
답변 제공: Iván Palma-Reception. 님, 2023년 2월 16일
Dear customer,Thank you for taking the time to comment about your experience.We are glad to know that the Hotel has met your expectation.Looking for seeing you back in the future,thank you very much.Kind regards.

10/10 - 훌륭해요

Mark

2023년 1월에 7박 숙박함
답변 제공: Iván Palma-Reception. 님, 2023년 2월 16일
Dear customer,Firstly, we would like to thank you for taking the time to score your stay with us.We are very happy to know that you have enjoyed our Hotel facilities and service.Thank you very much,kind regards.

10/10 - 훌륭해요

Johanna

2023년 1월에 1박 숙박함
답변 제공: Iván Palma-Reception. 님, 2023년 2월 16일
Dear Customer,Firstly, we would like to for taking the time to score your stay with us.We are very glad to know that the hotel has met your expectation.Thank you very much,kind regards.

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Excellent staff Roseann and Evan Rooms very clean Staff very helpful and friendly
답변 제공: Iván Palma. 님, 2023년 1월 5일
Dear Customer,Firstly, we would like to thank you for taking the time to comment about your experience in our Hotel.We are very happy to know that our staff and facilities have been under your expectations.We really hope to see you in the future.Thank you very much.Kind regards.

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expensive but very good.
2022년 12월에 1박 숙박함
답변 제공: Iván Palma. 님, 2023년 1월 3일
Dear Customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know the Hotel has met your expectations.Hope to see you back in the future,thank you very much.Kind regards.

6/10 - 괜찮아요

charles

8/10 - 좋아요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 4박 숙박함
답변 제공: Iván Palma. 님, 2022년 12월 28일
Dear customer,Thank you very much for taking the time to rate your experience. We are glad to hear that our facilities have met your expectations.Thank you very much,Best regards.

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we entered the hotel and throughout the stay we were made to feel very welcome. Nothing was too much trouble for the staff The room was very clean and comfortable, the pool area had enough sunbeds available for the time we were staying. The restaurant food was excellent with a buffet style variety of foods and catered for different tastes. Had to check out the desert counter!! There wasn't one meal that we didn't like. The hotel was walkable to the town centre where there were also many places to eat and drink, also walkable to Los Americanos. The hotel cat certainly made himself at home and wasn't phased with the coming and goings, he blended in with the lobby area
2022년 11월에 7박 숙박함
답변 제공: Iván Palma. 님, 2022년 12월 28일
Dear customer,Thank you very much for taking the time to rate your experience. We are glad to hear that our facilities have met your expectations.Thank you very much,Best regards.

8/10 - 좋아요

Tomas

2022년 11월에 2박 숙박함
답변 제공: Iván Palma. 님, 2022년 12월 28일
Dear customer,Thank you very much for taking the time to rate your experience. We are glad to hear that our facilities have met your expectations.Thank you very much,Best regards.

8/10 - 좋아요

CAROLINE

2022년 10월에 1박 숙박함
답변 제공: Iván Palma. Reception. 님, 2022년 11월 1일
Dear Customer,Firstly, we would like to thank you for taking the time to score your experience in our hotel.We are very glad to know that the hotel has met your expectations.Thank you very much,kind regards.

10/10 - 훌륭해요

mozhgan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place, friendly and very helpful staff. The hotel is clean and rooms are comfortable. Reception staff are very polite, friendly and helpful. Food especially breakfast is full of different and delicious options.
2022년 10월에 4박 숙박함
답변 제공: Iván Palma. 님, 2022년 11월 1일
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience. We are very glad to know that the hotel has met your expectations. Really looking forward to see you again.Thank you very much,kind regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Staff were excellent. Great location, room was nice. They made a big effort for my birthday as a surprise which was lovely. Only negative was there weren’t enough sun beds by the pool.
2022년 10월에 8박 숙박함
답변 제공: Rossana Cappellini 님, 2022년 10월 19일
Dear Guest,We appreciated your kind review. It was a pleasure having at our hotel for your birthday! We are sorry about the sun beds. We don't have so much space around the pool to that's the reason why. We will try anyway to give the opportunity for every client to have one! Thanks a lot. Rossana - reception staff

8/10 - 좋아요

francis

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Un peu déçu par rapport à la note donnée à l’hotel
Nous n’y avons passé qu’une nuit avant de prendre le bateau pour la Gomera, pratique car situé à 5 mn du port. Pas de wifi dans la chambre et les repas tout juste comparables à un restaurant d’entreprise. Peu de saveurs et aucune recherches dans les plats. Heureusement nous n’y étions qu’une nuit
2022년 10월에 1박 숙박함
답변 제공: Rossana Cappellini 님, 2022년 10월 19일
Cher client, merci pour votre commentaire. Le Wifi est disponible et fonctionne pour tous les clients de l'hôtel. Nous sommes désolés que notre buffet n'ait pas été à votre goût. Nous vous rappelons que notre hôtel dispose également d'un restaurant à la carte ouvert pour le déjeuner et le dîner.Salutations, Rossana - réception staff

10/10 - 훌륭해요

Maureen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception staff went above and beyond To receive a nice glass of cava on arrival was an added bonus Ivan went above and beyond he was very helpful and for him to remember mine and my friends name was very nice Food was excellent Will definitely stay at this hotel again
2022년 9월에 4박 숙박함
답변 제공: Iván Palma. 님, 2022년 11월 1일
Dear Customer,Firstly, we would like to thank you for choosing our hotel H10 big Sur Boutique Hotel to enjoy during your next stay.We are very glad to know that our hotel has met your expectations and we really hope to see you again in the future.Thank you very much,kind regards.

10/10 - 훌륭해요

Charles J

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Charles J

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personal excelente
Lo mejor el personal, te hace sentir en casa y son muy proactivos a ayudarte con cualquier duda o problema, aunque no tenga nada que ver con el hotel. viajoe por trabajo cada semana. VOLVERé
2022년 8월에 4박 숙박함
답변 제공: Ayoze Mathieu 님, 2022년 8월 8일
Buenas tardes Sr. Shlenker, Muchas gracias por sus comentarios positivos, nos ayuda a mejorar y seguir dando el mejor servicio a nuestros clientes. Esperamos verle pronto por aquí, Saludos Cordiales desde Recepción.

10/10 - 훌륭해요

Ramil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel.
Hotel was very clean, amazing view and staff very friendly.
2022년 7월에 1박 숙박함
답변 제공: Ayoze Mathieu 님, 2022년 7월 31일
Good evening Mr. Ramil, We're glad to know that the Hotel met your expectations and we're looking forward to see you coming back soon! Kind regards, Reception

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Ayoze Mathieu 님, 2022년 7월 15일
Good evening! I hope you can tell us about what was not as good as you spected from us. That could give us the option to improve in the future and see you in a next stay at our hotel. Kind regards, Reception