Find hotels near Thames Ditton Miniature Steam Railway, London from ₩106,349

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"A very tasty hot breakfast and goid variety"

"Ac did bot work. Had to be transferred to another room"

"OK"

"Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility. "

"In some ways 3 stairs seems mean because you could not fault the cleanliness of the room or the friendliness and helpfulness of the staff but it was just so basic! There was a bed ( comfortable)"

"Clean room, everything made easy"

"The property does not operate a proper check-in desk at night. I arrived around 4 AM to find the entrance locked. After repeated buzzing, someone eventually came to the door — but he appeared to be a night guard rather than a front-desk agent. In my case, I was told the person could not check me in because of "the system." No alternative was offered and no manager was available. I was left without a room in the middle of the night and had to leave. If you arrive at night, do not count on this hotel honouring it."