외관

홀리데이 인 익스프레스 & 스위트 톨레도 웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 752개 이용 후기 중 465개" "
평점 8 - 좋아요. 752개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 752개 이용 후기 중 56개" "
평점 4 - 별로예요. 752개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 752개 이용 후기 중 27개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Vernon 님, Glen Burnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location; clean property.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kenya

가족 여행
좋아요: 편의 시설/서비스
They could clean the shower.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 27일
Kenya, we are so grateful for your 5 – STAR review. Thanks for sharing your rating with us and the community. We will immediately look into any cleanliness issues with the shower. We look forward to serving you again!

2/10 - 너무 별로예요

Shelby

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Literally will never return to this hotel. We spent the weekend here and had a little get together for the kids birthday, we went to go check out and they didn’t want to give me back my security deposit (which was $200) because the room “needed vacuumed and trash needed to be took out” and the front desk employee said “I’m not making my house keepers clean this room, u can’t get your security deposit back.” The night before I asked for bigger garbage bags to put my garbage in and I got small Kroger bags to use for trash, remind you we were there all weekend eating and drinking! Of course we had garbage to throw away with only TWO small garbage cans to use for 3 days!! I had all the dirty blankets contained in one spot, all the garbage contained in one spot, and all our dirty towels contained in one spot. We left the room as spotless as possible beside a dirty floor with crumbs on it from children, and a pile of garbage. Last time I checked it was the housekeepers duty to vacuum and take out garbage! I had to do both in order to get my security deposit back! I also have pictures of what the room looked like as we left, and what they made ME clean! So as a customer I did the house keepers work for them!!! So not happy!!!! 0 stars!!! Will never return!!!
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 13일
HelloFor the comfort of all of our guests in the hotel, we do have to have policies in place that prohibit things such as parties in our guest rooms. Should such an event take place there is an extra cleaning fee applied to the guest bill upon departure. This information is detailed in the registration documentation. We are sorry this impacted you negatively. Please keep the policies in mind for future hotel stays.

6/10 - 괜찮아요

Derek 님, Toledo

좋아요: 직원 및 서비스
plain
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 28일
Thank you for taking the time to comment on your recent stay. I would welcome specific feedback that you may have to help us serve you better.

8/10 - 좋아요

Sarai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked location
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Thank you for taking the time to rate your recent stay with us. We do hope to see you again soon.

10/10 - 훌륭해요

Gregg 님, North Canton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find, quick check on. Never a problem with the Holiday In Express chain.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Gregg, we are so grateful for your 5 – STAR review. Thanks for sharing your rating with us and the community. We look forward to serving you again!

8/10 - 좋아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a good, comfortable stay. There were a few broken, nonfunctional items but nothing that bad—blackout blinds wouldn’t raise, towel holder separating from mall, etc. Breakfast was great, fresh, hot and tasty. Great location for shopping and food! Tony Packo’s just a short walk away. People were all nice.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
We are so grateful for your kind words – constructive feedback - , Carolyn. Thanks for taking the time to share your review with us. We hope to see you again soon.

2/10 - 너무 별로예요

Mary Beth

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled like a carton of cigarettes had just been smoked. The room was dingy and didn’t feel clean.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
I do apologize for your experience. I appreciate you taking the time to let us know. This is not our standard of room cleanliness and we will correct it immediately.

10/10 - 훌륭해요

Claude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ladress, the front desk person was top notch. The soap in our bathroom is empty.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Claude, thank you for taking the time to leave us a review. We appreciate the feedback. We are thrilled to hear that you loved your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Adrianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds. Quiet. Breakfast had many good options. Reasonable price.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Adrianna, thank you for taking the time to leave us a review. We are thrilled to hear that you loved your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Jennifer 님, Eaton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! This property is very nice
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 17일
Jennifer, this review made our day!! Thank you for taking the time to share your thoughts. We hope to see you again soon.

6/10 - 괜찮아요

Rachel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
We are so grateful for your constructive feedback, Rachel. Thanks for taking the time to share your review with us. We hope to see you again soon.

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
loved everything about the property my issue is with billing i had to pay for 2 nights when we only stayed one night! The hotel and Expedia ping ponged me back and fourth . Neither place willing to help me with extra bill 😔
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
We appreciate the FIVE STAR review. I would be happy to research the billing issue with you if you would like to contact me directly at the hotel.

10/10 - 훌륭해요

Tom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Congestion area not on property
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Thank you for your comments. We realize our location is bustling around us. We hope you were able to relax once you arrived. See you again soon.

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Thank you for taking the time to rate your recent stay with us. We appreciate the FIVE STAR rating. Hope to see you again soon!

6/10 - 괜찮아요

Rachel

단체 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There were a few little squiggly hairs throughout my room including in one of the beds. I requested housekeeping to replenish my towels and came back to one of my toiletries I brought missing. I also got locked out of my room and needed to go up and down back to the front desk twice bogged down with bags to get it fixed.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Hello Rachel,Thank you for taking the time to provide feedback on your recent stay with us. I am so sorry for the inconvenience you experienced during your stay. This is not our standard of service and I appreciate the opportunity to provide extra training to our staff. Hope to see you again soon!

10/10 - 훌륭해요

jacqueline

2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Jacqueline, we are so grateful for your 5 – STAR review. Thanks for sharing your rating with us and the community. We look forward to serving you again!

2/10 - 너무 별로예요

Kyle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room had stained carpets, breakfast was a joke and the management and front desk were horrendous. I put my sister here for a couple days while she was visiting. Apparently the pool was closed for the foreseeable future but there was not one sign anywhere nor did the desk person tell her this upon check in. Do not stay here. It is cheap for a reason.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I apologize that your sister was unhappy with her accommodations. Our apologies for the short interruption in pool availability. We take pride in the maintenance of our facilities, if there is an issue that needs to be addressed with the swimming pool we unfortunately do need to close the pool for a short period. We understand this can be frustrating and do attempt to make the inconvenience as quick as possible.

10/10 - 훌륭해요

Apollonia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accommodating and helpful. If I had a question they helped answer it. Also they recommended a several restaurants to eat at including shopping.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Thank you for taking the time to review your recent stay with us. We are delighted you enjoyed our property and service. We hope to see you again soon.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dimante was really nice helping us checkin
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
We appreciate your feedback! We are so glad you enjoyed the service provided! We hope to see you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Bad experience
Wrong room provided upon check-in, we booked a double and got a single bed. I booked online third party so I get it, the person at the counter was polite. The elevator was dangerous with how much water was on the floors from the pool. The gym had used towels strung all over. The elevators and our floor as well as the exterior of the building smelled very strongly of marijuana which is unpleasant when traveling with children, regardless of legal status. Our Room was comfortable and clean. My biggest issue was the noise. All night until after 12:30am people were yelling in their rooms and in the hall, and running through the halls making it difficult to sleep. At 3:40am someone hit or kicked our room door so loud it sounded like a gunshot which woke my son and myself up, I was unable to get back to sleep. My son had a very important tryout the next AM. We travel extremely frequently all over the country for our 5 children’s athletic events, at least 2x per month. We have stayed at a Holiday Inn frequently and had very few issues at all. We do not typically complain, but We will not be staying at this location again when in the area.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Thank you for taking the time to provide us with feedback on your recent stay with us. I apologize for the frustrating issues occurring throughout your stay. Your experience was not at all typical of the service and stay experience we pride ourselves on providing. Thanks to your feedback I will be able to address these issues.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to our venue and walking distance to dining
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Thank you for taking the time to comment on your recent stay with us. We are thrilled you were able to enjoy our partner restaurants that share our parking lots. A great benefit to our guests!! We hope to see you again soon!

10/10 - 훌륭해요

Deb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay. Woman checking us in was wonderful. Room was clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you Deb. We appreciate your kind words and generous feedback. We hope to see you again soon.

10/10 - 훌륭해요

Abner

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
We appreciate the perfect TEN rating.

8/10 - 좋아요

Sarah

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good amenities and I felt safe. Hot breakfast and good coffee. Have to look for it tucked behind restaurants. Thermostat was off. Didn’t realize it until halfway through the night. Woke up freezing. I should have checked myself.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Thank you for taking the time to provide us with feedback regarding your recent stay. I am so sorry you had an issue with your room temperature. We missed a step there and should have had the room at the proper temperature for you. We will provide the additional staff training needed. We hope to see you the next time your travels bring you to the area.

10/10 - 훌륭해요

ann

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Hello AnnThank you for being our guest! We appreciate the PERFECT TEN rating and hope you will be back soon!

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bubba’s 33 next door. Great place to eat.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Hello DavidThank you for taking the time to rate your recent stay with us! We appreciate the FIVE STAR rating. We are thrilled to be able to offer Bubba's 33 as our partner located in our shared parking lot. They have great food and drinks! We hope to see you again soon.

10/10 - 훌륭해요

Christine

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Hello Christine,Thank you for taking the time to give us a FIVE STAR rating! We appreciate that you have a choice of where to stay when in the area and hope to see you again soon!

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you for taking the time to rate your recent stay with us. We love the FIVE STAR rating! We hope to see you again soon.

10/10 - 훌륭해요

Delon

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Hello!Thank you for taking the time to rate your recent stay with us. We love another FIVE STAR review and hope you will return again soon!

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Hello Alexis,Thank you for taking the time to complete the survey on your recent stay with us. We are so thrilled you enjoyed your stay. We do hope you will return again soon!

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
We stayed here due to the very high rating. All carpets in the room, hallway, and elevator need a good vacuuming and carpet scrub. The staff was friendly, but we had to ask for multiple things to be restocked during breakfast by going to the front desk. Maybe all of this was due to the high holiday traffic. The room was very comfortable and we got a good night sleep.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Thank you for taking the time to provide feedback regarding your recent stay. We continually strive to improve and will use this constructive feedback to do so. We do hope to see you again soon.

10/10 - 훌륭해요

Kirstin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and clean!
I travel a lot, and I’m pretty picky about my hotels. I loved my stay here. Staff was cordial and efficient, the room was clean, and the bed was super comfortable. This location is definitely going on my list of places to stay again.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Thank you for taking the time to comment on your recent stay with us. We value your feedback and look forward to your return visit!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for UT Graduation weekend!
Great hotel, fabulous breakfast!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
We are so glad you enjoyed your stay! Congratulations and best wishes to your Graduate!

6/10 - 괜찮아요

Anthony

Booked a king room and paid for king room. Checked in and all they had for us was room with 2 doubles. Complained and basically they said too bad. They wouldn’t charge me more for the 2 doubles. Not very accommodating.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
We do apologize for the mix up with your one bed vs. two bed room. It is our goal to meet all room requests however at times extenuating circumstances may require us to make a slight adjustment with an upgrade to a room with two beds.

8/10 - 좋아요

Dawn

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Thank you for taking the time to review your recent stay with us. We hope you stay with us again.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Thank you for taking the time to rate your recent stay with us. We appreciate your business and hope you stay with us again!

10/10 - 훌륭해요

Marita

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The ladies at the front desk were so very nice & accommodating! Went out if their way to take care of us!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Wonderful! Thank you so much for your comments. We are delighted you enjoyed your stay. Hope to see you again soon!

8/10 - 좋아요

Jennifer

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Thank you for taking the time to rate your recent stay with us. I would love to speak with you personally to see how we can improve to a 10 for you. We hope to see you again soon!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Familiar with area. Very clean. Nice breakfast
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Hello Eric,Thank you for taking the time to review your recent stay with us. We are thrilled you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

ROY A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Huge room. Very nice. Was not expected
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Hello Roy Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to have exceeded your expectations. We hope to see you again soon!

10/10 - 훌륭해요

Michael

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Hi Michael,Thank you for rating your stay with us! We love to see a Perfect TEN! It is our pleasure to meet your expectations. We hope to see you again soon.

8/10 - 좋아요

Kim

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel itself was clean and modern. Free breakfast was very good and the area was kept clean, and the cinnamon rolls were delicious. My only complaint was trying to get an adjoining room. The room was booked over a month in advance, but they could not guarantee an adjoining room with a fellow traveler. I called the week of our stay, and they were able to put us in side by side rooms but then switched us when we brought up asking (when we arrived) if it was adjoining??!! Those rooms were NOT side by side and the woman at the desk said, “there would have been a room In between anyway”, referring to our other rooms. The other room numbers were 502 and 504. Does she not know that even numbered rooms are on one side of the hall and odd numbered rooms are on the other? Too confusing, so we just said forget it and moved on.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you for taking the time to leave us feedback on your recent stay. I am so sorry we did not meet your room expectations. Although we were sold out we still should certainly have been able to keep your rooms next to each other. I will be using your feedback as a training opportunity for the staff in order to avoid this issue in the future. We do hope to see you again soon.

4/10 - 별로예요

Karen

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Hello KarenI am disappointed to see your rating of your recent stay with us. I would welcome a discussion with you regarding what we can do to improve. We would hope to see you again in the future should your travels bring you to the area.

10/10 - 훌륭해요

Jill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Thank you for taking the time to rate your recent stay with us. We are thrilled you were happy with our service and property. We love to see a perfect TEN! Hope to see you again soon.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 26일
Thank you for taking the time to rate your recent stay with us. We are thrilled you enjoyed your stay and we hope to see you again soon!!

10/10 - 훌륭해요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, clean, comfortable.
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Thank you Gerald for taking the time to review your recent stay with us. We are thrilled you enjoyed your stay!

10/10 - 훌륭해요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Thank you so much for taking the time to comment on your recent stay with us. We hope to see you again soon.

4/10 - 별로예요

Lamara

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Beds were not cleaned when we arrived . Ask for them to change bedding an was told we would have to change it ourselves since there was no housekeeping staff on the weekends and we leave out and see housekeeping safe the next morning working
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Thank you for providing feedback on your recent stay with us. I sincerely apologize for the lack of service you received. This is certainly not our standard of service and we will address the issue immediately.

8/10 - 좋아요

Sandra

2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 26일
Thank you for taking the time to rate your stay with us. We would love to welcome you back soon so that we can show you a perfect 5 experience.