Dear Jeeun, Thank you for taking the time to provide us with a rating for your most recent stay. We are delighted you had a wonderful time and hope you will come back and stay with us again soon. Sincerely, Miranda Middleton Guest Service Agent

Dear TaqwaOn behalf of my team, I'm sorry that we did not meet your expectations and I do appreciate your feedback which we will consider for implementing improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hi Dawn, Thank you so much for the positive review, we are rewarded with guests like you. Come back again soon. Sincerely, Miranda Middleton Assistant General Manager

Wow, what a beautiful compliment. Thank you for staying with us and reviewing our property. We appreciate your business and hope you will visit us again soon. Sincerely, Miranda Middleton Assistant General Manager

Debbie, we're very happy you enjoyed The Buttery restaurant on-site. Thank you for the super review. We hope you will come again soon.

Dear BarbaraThank you for your review. I'm sorry you found the area not quite to your satisfaction. There are lots of restaurants and shopping in the area and we are very close to downtown Newmarket (Main St.). Perhaps next time you could explore a little further!

Thank you Aidan for your super review. It's very nice to here you enjoyed the spacious room and amenities. We hope to welcome you back again soon!

Thank you Sandra. We're very happy to know you enjoyed your stay so much. Thank you for acknowledging the cleanliness of the room. Our housekeeping department do an awesome job. We hope to have the opportunity to welcome you back again soon.

Hello Becky, I'm sorry your stay was not to your satisfaction. We understand that our property's age may have contributed to your perception, however, please rest assured that we continuously strive to maintain the highest standards of cleanliness, comfort, and service for all our guests.

Thank you for your review.

Thank you for your review. We're glad to know you enjoyed our location which is right across from Upper Canada Mall, and also walking distance to many restaurants and other stores in the area.

Thank you Leah. We appreciate you taking the time to acknowledge our hotel and hope to welcome you back again soon.

Elsa, your review is very much appreciated. We're happy you had a superb experience at our hotel. Please come again soon.

Thank you Lise. We're very happy you had an excellent experience at our property and hope to welcome you back for another stay in the near future.

Thank you Leah for the 5-star rating. I'm glad to hear you found our accommodations very clean and safe. We look forward to having the opportunity to host you again.

Hello Henry. As you mentioned we are directly across from Upper Canada Mall and there are lots of other stores and restaurants within walking distance. We're happy you enjoyed the location and hope you come stay with us again soon.

Thanks Nichola for the great review. We're thrilled your accommodation needs were met. We hope you choose us again for your next business trip in Newmarket.

Thank you Paul for your review and for noting the high standard of cleanliness. We appreciate your candid assessment of our facilities. Rest assured, your comments have been duly noted, and we are actively working on plans for updating and refreshing our accommodations to better meet the expectations of our valued guests like yourself.

Deborah, thank you for your review posting your assessment of your stay. We are very happy to hear you enjoyed the location and our customer-focused staff. We have noted your critiques and will keep these in mind as we move forward with refreshing the premises.

Dear SueI'm saddened to hear you had a less than acceptable experience. We would be interested in hearing what happened so that we can make improvements. Please contact us with more details at frontdesk@bwnewmarket.com.Sincerely,

Thank you Marjorie for the great review. I'm not sure if you are talking about a senior's rate for the hotel or the restaurant, The Buttery. I can only speak to the hotel as The Buttery is independently owned. We don't offer a senior's rate at the hotel, however there are some discounts available such as our Best Western Rewards member discount that enables a 10% discount on your stay as well as points awarded which can be used for a variety of rewards (like discounts and gift cards). Points never expire! Please come again soon.

Thank you Sarah for your review. We're so pleased you were able to get some R&R. I'm sure it was well deserved! Please come stay with us again soon.

Thank you for the feedback. I'm so sorry you had an issue with the water. We've had some work done on our water softeners lately and I can confirm that the discoloured water was due to the flushing of the system. Thank you for acknowledging the wonderful work that our front desk and housekeeping staff do to make your stay enjoyable. It is appreciated. We would be pleased to welcome you back again soon.

Thank you for your review. We're thrilled you had an excellent experience. Please come again soon.

Hi Adam, Thank you for taking the time to share how your experience was with us. We strive to have a clean and friendly facility, thank you for letting us know you enjoyed your stay. We hope to host you again soon. Sincerely, Miranda Middleton Assistant General Manager

Hi Arlette, Thank you for taking the time to review our property, We hope to see you again soon. Sincerely, Miranda Middleton Assistant General Manager

Thank you Isabelle for the superb review. We're thrilled you found our staff friendly and helpful. That is certainly our aim. We hope you can come stay with us again soon.

Thankyou Larry for your review. We're glad to know you had a great stay with us and hope to welcome you back again soon.

Thank you Terri. Your review is appreciated. We're thrilled you had a superior experience at our hotel and hope you come again soon.

Thank you for your review. I'm sorry it did not meet your expectations.

Hello Christopher. Thank you so much for the excellent rating. We're so happy you had a superb experience at our hotel and we hope to welcome you back again soon.

Thank you Alex. We're very happy to learn you had an excellent experience at our hotel. Please come again soon.

Thank you Trevor for your review. We appreciate your feedback. Elements of the room may be older (not 50 years though!), but there is new 50" television, sofa bed, carpet and mattress all within the last year. We hope you come again soon.

Hello Roslan. Thank you for the review.

Mike,Thank you for your review.

Thank you Val for the great review. We're very happy to know you had an excellent experience at the hotel and we hope to see you again soon.

I'm sorry you had an unsatisfactory experience.

Thank you Ryan for your review. We're very happy to know you had a great experience and hope to welcome you back again soon.

Thank you for your good review. We appreciate your feedback. Feel free to ask for a bottle of water at the Front Desk should you be back again.

Hello Danielle. Thank you for the wonderful review. We're happy to hear you enjoyed our convenient location with lots of shopping and restaurants within walking distance. Please come again soon - a clean welcoming room awaits you!

Happy New Year Christopher. We're very happy you had an excellent experience at our hotel. Thank you for the 5 star review.

Thank you for your feedback. I'm sorry your sleep was disrupted. We will have our maintenance department look into this issue.

Thank you Alex. We really appreciate the 5-star review and are happy you had an excellent stay with us. Please come again soon!

Thank you for your review. We are continually upgrading. For instance we are installing Keurig machines in our rooms presently. Please come again.

Thank you Nakeeta for the great review. Happy New Year and we hope to see you again!

Thank you Travis for the perfect score! We are very happy you had an excellent stay with us and we hope you return soon for another visit.

Happy New Year Linda. Thanks for the awesome review. We hope you come again soon!

Thank you Katheryn. I agree! Our location is perfect for shopping at this time of year - directly across from Upper Canada Mall.Please come again soon.