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힐튼 가든 인 실버스톤 여행 후기

3.5 out of 5
힐튼 가든 인 실버스톤
Silverstone Circuit, Towcester, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 328개 이용 후기 중 194개" "
평점 8 - 좋아요. 328개 이용 후기 중 79개" "
평점 6 - 괜찮아요. 328개 이용 후기 중 26개" "
평점 4 - 별로예요. 328개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 328개 이용 후기 중 15개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fabulous hotel, great location with some rooms having views of the track. The hotel bar is nice with a good selection of drinks. Restaurant has a great menu and the food is lovely!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hilton Garden Inn - Silverstone: A very nice and spacious hotel lobby. Staff were very helpful, attentive and proffessional. I had a very pleasant stay. The rooms boast a modern sleek style, with huge flat screen TV! The bar and restaurant area overlooking the track is pretty special. The only downer was the carpark area was still being developed and quite a dusty walk to and from the car. Apart from that, a very nice Hotel, I would definitely stay there again when visiting Silverstone.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

BRIAN DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best ever Hilton I have ever stayed in the room was spacious and fantastic view over the greatest F1 track in the world!
2024년 5월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 4월 29일
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 4월 29일
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for the track and great service.
2024년 4월에 4박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 4월 29일
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location
2024년 4월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 4월 29일
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

8/10 - 좋아요

Chris

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff and brilliant service. Room was amazing
2024년 4월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 4월 29일
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 - 훌륭해요

Natasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing balcony view of the track! Great restaurant and staff
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Freddie

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Birthday treat for my wife excellent location as I had booked the Silverstone museum had a fantastic stay will no doubt be back in the future
2024년 3월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 3월 27일
We are so glad you enjoyed your stay and thank you for the amazing feedback! We can't wait to welcome you back again in the future

10/10 - 훌륭해요

JAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 3월 5일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We hope to welcome you back again in the future!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I mean, a hotel at a race track....how much better can it get?
2024년 2월에 2박 숙박함
답변 제공: Emily 님, 2024년 2월 24일
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay and we hope you chose to stay with us again in the future.

10/10 - 훌륭해요

Andrew

2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 24일
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay.

10/10 - 훌륭해요

Lizzie

2024년 2월에 2박 숙박함
답변 제공: Emily 님, 2024년 2월 24일
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay.

6/10 - 괜찮아요

amy

2024년 2월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 3월 27일
Thank you for taking the time to leave your feedback. We do hope you give us the opportunity in the future to turn your 6 into a 10!

6/10 - 괜찮아요

Darren

2024년 2월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 3월 27일
Thank you for taking the time to leave your feedback. We do hope you give us the opportunity in the future to turn your 6 into a 10!

8/10 - 좋아요

ellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, clean and very friendly staff, the restaurant was nice
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 24일
Thank you for sharing your feedback! We are so glad you enjoyed your stay and I will pass on the positive feedback to the team.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 - 훌륭해요

lauren

2024년 2월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 - 훌륭해요

A

2024년 2월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

4/10 - 별로예요

Gordon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When I booked this property, I messaged advising that we were celebrating a special occasion. Despite the hotel not being busy, we were given a room next to the gym, with a view of the main car park. There was no personal touch, something as simple as a card with ‘enjoy your stay’. The room itself was noisy, we could hear music at 11pm and at 6am, there was a light in the room, on the air con system which remained on all night, needless s to say we didn’t sleep well. The hotel itself was poorly signposted and the gates we’d entered the night before were closed, which led to us driving around aimlessly trying to find the exit. Upon check out staff didn’t even bother asking us how our stay was. I’ve stayed in many hotels and not one hotel has not asked how my stay was. I’ve previously stayed in the Hilton, Deansgate, Manchester and the staff couldn’t have been more helpful if they tried. Went away feeling disappointed for what should have been a special occasion.
2024년 2월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
Thank you for taking the time to leave your feedback and I do apologise that we fell short of your expectations. If you encounter a problem during your stay we encourage all guests to let us know, this way we are given the opportunity to rectify this for you. Unfortunatley, we do not offer packages complimentary but we do offer celebration/birthday/anniversary packages that can be purchased in advance in order to make your stay extra special. All of your feedback is taken very seriously and has been passed on to the relevent departments.

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great location. Slow service
Unmade car parking. Very very slow service in bar and restaurant. Unable to get a coffee in the morning before 8 as Starbucks not open and restaurant would only let you have a £15 breakfast. Great location for track. Nice rooms. Poorly signposted.
2024년 1월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
We thank you for taking the time to leave your review. We have taken on your feedback which has been passed on to the relevent departments. We do hope you give us the opportunity to restore your faith in us and choose to stay with us again.

10/10 - 훌륭해요

Christine

2024년 1월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
Thnak you for taking the time to leave your feedback. I am so glad you enjoyed your stay and we hope to wish you back again in the future!

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
Thnak you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope you chose to come and stay again.

10/10 - 훌륭해요

Claire

2024년 1월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
Thank you for taking the time to leave your feedback. We are so glad you enjoyed your stay and hope to welcome you back again in the future.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good room, gym and food!
Very clean and comfortable. Gym was in good condition as well. Good food at the restaurant!
2024년 1월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2024년 2월 3일
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope to welcome you back again in the future.

8/10 - 좋아요

robert

2024년 1월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 - 좋아요

Adam

2024년 1월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 - 훌륭해요

barb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 - 좋아요

Bridget

2023년 12월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

4/10 - 별로예요

anthony

출장 여행
별로예요: 객실의 편안함
I would personally look for other hotels
Upon arrival I was given my room. The TV did not work. The engineers then tried to repair but had to move me to a different room. The second room the TV did not work. About 4 channels was working but the TV would then randomly turn it's self off. However that was not the worst. There was a immense buzzing noise throughout the room and when I asked reception they advised that they cannot turn it off as this was the only means of airflow into the room. I booked he room as part of a business trip and had a lot of work to do in preparation however the noise was horrendous and so loud that it was almost impossible to concentrate. I would not be staying at that hotel again anytime soon.
2023년 12월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2023년 12월 24일
Good morning, I do apologise for not meeting your expectations. Unfortnaltey, there is an ongong issue with the TV's hotel wide which is being investigated. I do apologise for the inconveniece and the inpact it had on your stay. In regards to the buzzing sound that was in the room you are correct unfortunatley that is essential for air flow throghout the room and cannot be turned off. I am dissapointed to hear that nobody offered to move your room and for that I do apologise. Please be assured this has been brought up to the team to ensure this never happens to a guest again. We do hope you give us the opportunity to restore your faith in us. From everyone at HGI SIlverstone we wish you a Merry Christmas and a Happy New Year!

8/10 - 좋아요

Carolann

2023년 12월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2024년 2월 15일
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 - 좋아요

Terence

2023년 12월에 1박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2023년 12월 24일
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed your time here at HGI Silverstone. We do hope to welcome you again!

2/10 - 너무 별로예요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Where do i start think cold Nordic concrete style rooms, albeit heated but bleak. The carpark is still a building site full of diggers and potholes and mud dont wear your best shoes or trousers they will be ruined quickly. The place is clearly not ready for customers yet i guess due to concern about profit opened early yet charging fulll rates. Sadly doesnt end there, a rush job in the rooms with wobbly lamp fittings poor tiling and mastick finish in the bathroom and only cold water from hand basin. In the bedroom we have a deeply uncomfortable hard mattress wobbly lamp fittings and whilst a decent size TV over Half the channels missing on the tv only had normal terrestial. Want me to carry on? Dont sleep on 5th(top) floor as when it rains the rattle on panelled tin roof above your head may keep you awake at night. Great Track view though which i guess we paid a premium for despite it clealry being closed for winter.
2023년 12월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2023년 12월 13일
Good morning,I sincerely apologise that we fell short of your expectations. Our car park is unfortunately still under construction, please be assured this is a top priority and is due to be rectified as soon as possible. I am sorry you didn't find the room to your liking, I have passed this onto the relevant departments and I apologise on their behalf. We hope you chose to stay with us again so we can show you our usually very high standards and service. Again please accept our most sincere apologies.

10/10 - 훌륭해요

Anthony

2023년 12월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2023년 12월 13일
Hello, Thank you so much for taking the time to leave feedback. We are so glad you enjoyed your stay here at Hilton Garden Inn and we can't wait to welcome you back soon! Kind Regards, HGI Reception Team

10/10 - 훌륭해요

JOANNA

2023년 12월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2023년 12월 13일
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

8/10 - 좋아요

Michael

2023년 11월에 1박 숙박함
답변 제공: HGI Reception Team 님, 2023년 12월 13일
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent new hotel. Very helpful staff. Good on site restaurant but would recommend booking in advance as it gets busy. Great room overlooking the track. Car park not finished yet but plenty of acceptable parking.
2023년 11월에 1박 숙박함
답변 제공: HGI Silverstone 님, 2023년 12월 1일
Thank you for the excellent review.We are glad your stay at our hotel was an excellent experience , we are looking forward to you being our guest again in the future.

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great venue. Just wish room service didn’t finish at 8pm and could do with a little more diversity in the choice.
2023년 11월에 1박 숙박함
답변 제공: HGI Silverstone 님, 2023년 11월 28일
Thank you for your feedback about room service, we will bring this up at our next review .We are glad, that the rest of your stay with us was great.

10/10 - 훌륭해요

Emmy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is absolutely fantastic. The room was extremely clean, modern and comfortable with a safe, air con, shower, huge tv… everything you need! We went to the restaurant for both dinner and breakfast. The dinner was so delicious, I definitely recommend the steak. The view from the hotel is unbelievable. You’re directly over the Silverstone race track. We got a king room with balcony and I cannot recommend getting a room with a balcony enough! If you’re staying here you won’t be disappointed with the balcony view. Also, a huge thank you to Tanice for looking after us. Amazing staff and great stay. Definitely recommend :)
2023년 11월에 1박 숙박함
답변 제공: HGI Silverstone 님, 2023년 11월 28일
We are glad you had a fantastic experience at our hotel, we hope you choose us again.

8/10 - 좋아요

Nigel

2023년 11월에 2박 숙박함
답변 제공: Emily - Reception Supervisor 님, 2023년 12월 24일
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed youtr time at HGI Silverstone. We do hope to welcome you again in the future.

4/10 - 별로예요

Carolann

First room flooded and no one offered to dry my clothes just told no maintenance available come to reception and get a new key
2023년 11월에 1박 숙박함
답변 제공: HGI Silverstone 님, 2023년 11월 20일
Good Evening, we are sorry that your experience with us was not the best, we hope we can make your next experience with us is a pleasant one.

2/10 - 너무 별로예요

Martyn

2023년 11월에 1박 숙박함
답변 제공: Louise 님, 2023년 11월 20일
Hello, We are sorry you felt this way about staying here at the Hilton Garden Inn. If you would like to explain more on why you felt like it was a 2/10 we appreciate any feedback. Kind Regards, HGI Reception Team

10/10 - 훌륭해요

Liam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Consistently good service, comfortable rooms and a nice clear, airy feel
2023년 11월에 2박 숙박함
답변 제공: HGI Silverstone 님, 2023년 11월 18일
Thank you for your lovely review.we hope to see you again soon

8/10 - 좋아요

Diane

2023년 11월에 1박 숙박함
답변 제공: HGI Silverstone 님, 2023년 11월 18일
Thank you for the feedback on your stay at our hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
Our stay was very pleasant. Very clean, comfortable and cosy. Food very high standard and reasonable pricing. Perfect addition if visiting for a track experience or the museum. Would have liked a little more information in regards to what services the hotel did offer such as room service & other facilities. Overall would visit again and recommend.
2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 11월 14일
Thank you for taking the time to review your stay. I'm so glad you enjoyed the experience. I apologise that our reception team did not make you aware of the extra facilities we offer. This has been passed on to the department and we thank you for bringing this to our attention. We hope to welcome you back in the future!

10/10 - 훌륭해요

Matthew

2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 11월 14일
Thank you for sharing your feedback, we are glad you enjoyed your stay. We hope to welcome you back in the future!

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better hotels in the area.
Not good value for money, toilet seat was loose, flexible shower head had more water coming out of the wall than the head itself. Check the room you have booked, I ended up in a disabled room and beware of the room charge plus taxes, what I paid was not what I expected.
2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 11월 13일
I apologise that we fell short of your expectations. I hope you give us the opportunity to restore your faith in us. I have passed on your feedback to the relevant departments and I thank you for taking the time to leave a review.