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얼라인드 코퍼레이트 레지던스 타운스빌 여행 후기

4 out of 5
얼라인드 코퍼레이트 레지던스 타운스빌
30-34 Palmer Street, South Townsville, QLD

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 431개 이용 후기 중 228개" "
평점 8 - 좋아요. 431개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 431개 이용 후기 중 26개" "
평점 4 - 별로예요. 431개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 431개 이용 후기 중 5개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Erica

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great location, across road from restaurants
2024년 5월에 1박 숙박함
답변 제공: Racheal 님, 2024년 5월 20일
Dear Erica,Thank you for sharing your experience at ACR Townsville I’m so pleased you enjoyed your time in residency with us, especially. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Townsville.Warm Regards,Racheal AndersonGeneral Manager

10/10 - 훌륭해요

Rothana

2024년 2월에 1박 숙박함
답변 제공: Racheal Anderson 님, 2024년 4월 3일
Dear Rothana, Thank you for your five star review. We appreciate you taking the time to rate your recent experience with us,and look forward to welcoming you back to Aligned Corporate Residences. Warm regards, Racheal AndersonGeneral Manager

4/10 - 별로예요

Detlef

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
답변 제공: Jess Schmor 님, 2023년 11월 9일
Hi Detlef,I am sorry that there was a delay in my response, but please check your email folder (possibly junk folder) as I did get your complaint via reception and the email response to our thank you letter. I responded earlier today. I can assure you that the bedding was changed and the room thoroughly cleaned prior to your arrival as there was an allergy clean performed after the previous residents stayed in that room. I am sorry that the stay did not meet your expectations. Please respond to my email and I will be happy to assist further. Warm regards Jess Schmor

8/10 - 좋아요

Joelle

2023년 10월에 2박 숙박함

8/10 - 좋아요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities were good but there was some mould in the bathroom

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to CBD
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

Ben

2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Jane

단체 여행
별로예요: 청결 상태
try elsewhere
My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
2023년 8월에 4박 숙박함

6/10 - 괜찮아요

cam

출장 여행
별로예요: 청결 상태, 객실의 편안함
Cleaner furniture on council pick up
Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Hugh

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
2023년 5월에 2박 숙박함

8/10 - 좋아요

Adrian

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Gerrard

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

8/10 - 좋아요

Travis

2023년 1월에 1박 숙박함

8/10 - 좋아요

Kylie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
2023년 1월에 1박 숙박함
답변 제공: Racheal 님, 2023년 1월 26일
Dear Kylie,Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. I have shared your feedback with our team, though I have not been unable to locate any record of you reporting these issues to us during your residency. We’re here for you, 24/7, and encourage our residents to share any concerns with our friendly team during your stay with us. This elevates your experience and gives us a chance to resolve your concern before you depart. We hope to welcome you back to Aligned Corporate Residences again. Warm Regards, Racheal Anderson Residence Engagement Supervisor

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 11월에 2박 숙박함

8/10 - 좋아요

Dan

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Sharie

2022년 11월에 1박 숙박함

8/10 - 좋아요

Petrina

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service is second to none - Thanks Erin & Racheal
2022년 9월에 2박 숙박함
답변 제공: Manager 님, 2022년 9월 28일
Dear Petrina,Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, and Racheal and Eryn looked after you. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Townsville.Warm Regards,Faye GirdGeneral Manager

10/10 - 훌륭해요

greg

출장 여행
좋아요: 청결 상태
You had a spare room at short notice
2022년 8월에 1박 숙박함
답변 제공: ACR Townsville 님, 2022년 9월 19일
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
2022년 8월에 2박 숙박함
답변 제공: Faye 님, 2022년 8월 9일
Dear Matthew, Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, especially our location! Nice and close to the stadium with restaurants at our front door, how can you go wrong! We look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm Regards, Faye Gird General Manager

8/10 - 좋아요

Brad

2022년 7월에 1박 숙박함

8/10 - 좋아요

Phil

좋아요: 청결 상태, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Faye 님, 2022년 8월 9일
Dear Phil, Thank you for your 8 out of 10 review. We appreciate you taking the time to rate your recent experience with us, and look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm regards, Faye Gird General Manager

8/10 - 좋아요

Tracey

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
2022년 6월에 2박 숙박함
답변 제공: Faye 님, 2022년 8월 9일
Dear Tracey, Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. Your experience was not the level of service we strive for and I apologize. This feedback has been shared with the team and we will endeavor to improve. We hope to welcome you back to Aligned Corporate Residences Townsville again. Warm Regards, Faye Gird General Manager

8/10 - 좋아요

Tracey

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and apartment was great. The spa bath didn’t work which was disappointing. The lady on the front reception was rude and unhelpful. I had to ask three times where I could park. Which was a shame as we had travelled all afternoon to get to townsville
2022년 6월에 2박 숙박함
답변 제공: ACR Townsville 님, 2022년 6월 12일
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, the team at ACR Townsville.

8/10 - 좋아요

Katherine

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Yvonne

2022년 5월에 1박 숙박함

8/10 - 좋아요

Micheal

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Peter

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to and ability to walk to the mall
2022년 4월에 1박 숙박함
답변 제공: ACR Townsville 님, 2022년 6월 12일
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 - 별로예요

Lee

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelt like cigarettes had to leave door to balcony open all night and air conditioning on all night just to get some sleep seems to be in the bed clothing
2022년 4월에 1박 숙박함
답변 제공: Faye 님, 2022년 5월 6일
Thank you for taking the time to review Aligned Corporate Residences Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

6/10 - 괜찮아요

Kirsty

출장 여행
Hotels.com and reception listing different hours
This is my second time staying at the hotel. I had to change the booking the day of check in and Faye was very pleasant and kindly changed the dates without charging 1 night cancellation fee as per their hotels.com policy. I arrived after hours on Saturday and had received a text earlier in the day with a lock box code to access keys. Easy to find and get into the room. The beds are firm, old furniture and I usually sleep on the sofa for comfort. The kitchen is well equiped for most meals if cooking, great views of the marina and little noise over the weekend. After checking reception hours in the app; Sunday morning I waited at reception to make payment for the room, however after 20 mins the counter had not opened although the on-site staff were making calls in regards to guests, when I interrupted I was informed reception is closed Sunday’s and there is signs everywhere stating this. Honestly, there is many signs and I didn’t think to double check the listing had updated hours. Hotels.com have only had incorrect details once in 7 years I’ve been using the booking platform. Overall aligned corporate residences is a great location if you don’t mind the hard mattress.
2022년 4월에 3박 숙박함
답변 제공: Faye 님, 2022년 5월 6일
Thank you for your review and sharing your experience. We are glad we made the process of changing your booking dates and checking in easy and pleasant. We are dissapointed you did not get the good night's sleep we had hoped and are very sorry for any inconvenience caused in relation to the limited reception hours over the Easter weekend. We appreciate your feedback, we will review all of your points and look at improving where we can. We look forward to welcoming you back in the future. From Faye and the ACR Team.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service and location was great
2022년 3월에 3박 숙박함
답변 제공: Faye 님, 2022년 4월 19일
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Lindra

연인과의 여행
좋아요: 편의 시설/서비스
We could have a cigarette on the balcony
2022년 4월에 1박 숙박함
답변 제공: Faye 님, 2022년 5월 6일
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 - 별로예요

Glenys

2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 23일
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, Faye and the team at ACR Townsville.

4/10 - 별로예요

Tajna

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The rooms were not very clean same as the pool it was full of bugs. Staff was hardly available and when they were they weren't very helpful.Overall we were very disappointed with our accommodation.
2021년 12월에 4박 숙박함
답변 제공: Manager 님, 2022년 1월 10일
Thank you for taking the time to review ACR Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

10/10 - 훌륭해요

kathy

좋아요: 청결 상태, 객실의 편안함
Wow what a view!
Fantastic position as it’s close to everything. Lots of eating places and a short walk to the river waterfront. The room had everything needed and a great view over the marina. The bed was very comfy. Only negative point is the way the shower is set up. It is a very difficult/dangerous step up and over the high bath into the shower. I can imagine how hard it would be for the elderly, very young or any one with a disability.
2022년 1월에 1박 숙박함
답변 제공: Manager 님, 2022년 1월 9일
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great, room size was good. Everything was in working order and even though we didn’t use parking there seemed to be plenty of it available. Plenty of eateries nearby. My only criticism was that I felt the size of the room and pricing would have justified a king bed and the pillows were like footballs. Fortunately there were bed cushions!
2021년 12월에 1박 숙박함
답변 제공: Faye 님, 2021년 12월 5일
Thank you for your review and sharing your experience. Your feedback is important to us and gives us an opportunity to improve our product. We hope to welcome you back again soon. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Sarah Jane

연인과의 여행
좋아요: 편의 시설/서비스
Spacious property with great view.
2021년 10월에 1박 숙박함
답변 제공: Faye 님, 2021년 10월 22일
Thank you for rating your experience with us at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 객실의 편안함
Had a great stay. All staff were very helpful. Great location.
2021년 9월에 3박 숙박함
답변 제공: Manager 님, 2021년 9월 30일
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Townsville.

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 객실의 편안함
2021년 9월에 3박 숙박함
답변 제공: Faye Gird 님, 2021년 9월 27일
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Residences Townsville.

8/10 - 좋아요

Satish

좋아요: 청결 상태, 객실의 편안함
2021년 8월에 4박 숙박함
답변 제공: Faye Gird 님, 2021년 9월 27일
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 - 좋아요

Raimo

좋아요: 청결 상태, 객실의 편안함
Beautiful weather and views. Shower facility was not good for older people high step to shower area (spa).
2021년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views over the marina, the room was comfortable and relaxing Easy walking to shops cafes and bars on Flinders St as well as Palmer Street The busier end of Town is the Strand is 5 to 10 mins by car or 20 to 30 minute walk to the beachside or casino
2021년 7월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
Book in procedures were terrible. Said I would be sent a code for after hours book in- no code sent.
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Joe

출장 여행
좋아요: 청결 상태, 객실의 편안함
The staff were fruendly and the room was excellent
2021년 5월에 2박 숙박함

8/10 - 좋아요

Joe

좋아요: 청결 상태, 객실의 편안함
2021년 5월에 2박 숙박함

8/10 - 좋아요

Ky-Leigh

단체 여행
좋아요: 청결 상태, 객실의 편안함
Happy Stay
Our room was clean and comfortable, and in great location for local sport event, also within walking distance to local cafe and pubs. Staff were helpful and accomodating and pleasant to deal with.
2021년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and conveniently located with a lovely view. Comfortable bed.
2021년 4월에 1박 숙박함
답변 제공: Faye 님, 2021년 5월 4일
Thank you for sharing your experience at Quest Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Quest Townsville.