Our recent stay was far from smooth. Upon check-in, the front desk staff told me my prepayment had not gone through, even though I had booked and paid for the room well over a month in advance and had my receipt in hand. After some back-and-forth, they finally acknowledged the payment and gave me a room key. Unfortunately, when we got to the room, it was immediately obvious that it had not been touched since the last guest checked out—dirty towels were scattered on the bathroom floor, the bedding was in disarray, trash was still in the bins, and the overall condition made it clear no cleaning had been done. I went back to the front desk to report the problem, but the staff member initially insisted the room had been cleaned. After he personally checked it, he apologized and gave us a key to a different room. The second room was clean, but it was extremely hot inside because the air conditioning hadn’t been turned on ahead of time—not even the fan was running—so it took a long time to cool down and get comfortable. On a positive note, the rest of the hotel’s common areas appeared clean and well-kept, but first impressions matter, and the check-in/payment confusion paired with the state of the first room left us frustrated. While we appreciated the eventual correction, the experience fell well short of expectations for a smooth and welcoming stay.
