Dear Chadd, we apologize for the issues you encountered during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. We take cleanliness and maintenance seriously, and we're sorry for the oversight with the window and the non-functional hair dryer. Rest assured, we'll share these concerns with our team to ensure that necessary improvements are made. Additionally, we apologize for any inconvenience caused by the lack of a replacement hair dryer. Your feedback is valuable, and we'll use it to enhance our services and facilities for future guests. If you give us another chance, we'd love to provide you with a much-improved experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

Dear Amy, we sincerely apologize for the multiple issues you encountered during your stay. This is certainly not the level of service or accommodation we strive to provide. We understand your frustration and disappointment with the cancellation confusion and subsequent challenges with your reservation. Regarding the cleanliness and condition of your room, we deeply regret any discomfort or inconvenience caused by these shortcomings. Please know that we take your feedback seriously, and we will share these issues with our staff and housekeeping team to ensure they are rectified. Additionally, we apologize for any misunderstanding regarding your service animal and the associated charges. We will review our policies and procedures to prevent such situations from occurring in the future. We truly value your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further or require any further assistance, please feel free to contact us directly.Best Regards, Customer Care Team

Dear Norka, we sincerely apologize for the shortcomings you experienced during your recent stay with us. Cleanliness and guest service are of utmost importance to us, and it's disheartening to hear that we fell short of your expectations in these areas. Rest assured, we take your feedback seriously and will share these issues with our team to ensure improvements are made. Additionally, we are committed to enhancing our property conditions and facilities to provide a more comfortable and enjoyable experience for our guests. We truly appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Best Regards, Customer Care Team

Dear Nikki, we sincerely apologize for the disappointment and inconvenience you experienced during your stay. It's unacceptable that the amenities you were looking forward to, such as the hot tub and pool, were not available for use and that the microwave and phone in your room were broken. We regret that our team did not handle these issues promptly when you brought them to their attention upon check-in. Your feedback is crucial, and we will share these concerns with our staff to ensure better communication and resolution in the future. We understand that the deposit and lack of functional amenities significantly impacted your experience, and we are deeply sorry for this. Please know that we take your comments seriously, and we will work diligently to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to make it up to you with a much-improved stay if you choose to give us another chance in the future. Thank you for bringing these matters to our attention.Best Regards, Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Ryan, thank you so much for your glowing review! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing a clean, comfortable, and enjoyable environment for our guests is our top priority, and we're thrilled to know that we hit the mark on all fronts. It's fantastic to hear that you enjoyed our amenities, including the pool, hot tub, and delicious breakfast options. Our team works hard to ensure that every guest feels welcome and well taken care of, so we're pleased to hear that you found our staff polite and helpful. We truly appreciate your kind words and your recommendation. It would be our pleasure to welcome you back to Sleep Inn Tulsa for another fantastic stay whenever your travels bring you to the area!Best Regards, Customer Care Team

Dear Norma, thank you for your kind feedback! We are thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we are delighted that we could meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another excellent stay in the future!Best Regards, Customer Care Team

Dear Rebecca, thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you found our hotel to be a suitable stop for the night. However, we apologize if the cleanliness did not meet your expectations. We strive to provide a clean and comfortable environment for all our guests, and your feedback is important for us to make necessary improvements. If you have specific details or suggestions on how we can enhance our cleanliness, please feel free to share them with us. We hope to have the opportunity to welcome you again and exceed your expectations in the future.Best Regards, Customer Care Team

Dear John, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

Dear Lauren, we are genuinely sorry to learn about the dissatisfaction you experienced during your stay. Providing a clean and comfortable environment is a top priority for us, and we apologize if we fell short of your expectations. Your feedback about the staff, service, and property conditions is valuable to us, and we will use it to identify areas for improvement. Please be assured that we take your concerns seriously, and we are committed to handling them promptly. We would welcome the opportunity to make amends and provide you with a more positive experience in the future.Best Regards, Customer Care Team

Dear Michael, we are pleased that you thoroughly enjoyed your time at Sleep Inn and Suites. We appreciate you letting us know how satisfied you were with our convenient location, hygiene standards, and friendly customer service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Tulsa.Best Regards, Customer Care Team

Dear Katy, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Customer Care Team

Dear Kathy, thank you for choosing to stay with us and for sharing your positive experience with our hot tub. We're delighted to hear that you enjoyed a great soak, and we're pleased to be the hotel that met your expectations for a working hot tub. It's wonderful to know that it contributed to a good night's sleep. If there's anything specific you loved about your stay or if there are additional ways we can make your future visits even more enjoyable, please feel free to let us know. We look forward to hosting you again for another relaxing and comfortable stay.Best Regards, Customer Care Team

Dear Nikolai, we are truly sorry to hear about the numerous concerns you encountered during your stay with us. Your feedback regarding the cleanliness of your room, suspected mold in the bathroom, and the quality of our buffet is deeply concerning, and we apologize for the inconvenience and discomfort you experienced. Additionally, we regret that you felt the surrounding area of our property was not up to your expectations. We take the safety and comfort of our guests very seriously, and we understand the importance of providing a secure environment. Please know that we will handle the issues you've raised with our management and housekeeping teams to ensure immediate action is taken to rectify these concerns and prevent them from occurring in the future. We sincerely apologize for falling short of your expectations in several areas, including cleanliness, service, and facilities. We appreciate your feedback as it helps us to continually improve, and we hope you might consider giving us another opportunity in the future to provide you with a more positive experience.Best Regards, Customer Care Team

Dear Roger, thank you for your positive feedback! We're delighted to hear that you found great value in your stay, appreciated the cleanliness of our establishment, and encountered friendly staff. We look forward to welcoming you back for another enjoyable experience in the future.Best Regards, Customer Care Team

Dear Craig, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team

Dear guest, thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and found your room to be clean and in good condition. It's great to know that you're looking forward to trying out the hot tub on your next visit. We can't wait to welcome you back for a longer stay!Best Regards, Customer Care Team

Dear Kristy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

Dear Cassandra, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care Team

Dear Adam, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Brian, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Kaylee, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team

Dear Erik, it's fantastic to hear about your positive experience during your stay with us! We're thrilled that you found our hotel to be the nicest among the lower-cost options in Tulsa over the Thanksgiving weekend. We're delighted that you enjoyed the cleanliness and comfort of your room, as well as the convenience of our simple breakfast always being ready and available. We appreciate your feedback about the good lighting in our parking lot and are pleased to know that our front desk team provided friendly service. Ensuring our guests have a great experience within their budget is important to us, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again on your next visit to Tulsa!Best Regards, Customer Care Team

Dear Denisse, we're glad to hear that everything was very good during your stay! Ensuring our guests have a positive experience is our priority, and we're delighted that you were satisfied. If there's anything specific that stood out and made your stay enjoyable, or if there are any suggestions you have for us to make your next visit even better, please don't hesitate to share. Your feedback is valuable as we aim to ensure all our guests have a great stay. Thank you for choosing us, and we look forward to welcoming you back for another excellent experience in the future.Best Regards, Customer Care Team

Dear Gary, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Michael, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Customer Care Team

Dear Brenda, we apologize for the issues you encountered during your stay. It's disappointing to hear about the discrepancies between the reserved room and the one you were assigned, as well as the various fees and deposits that were not acceptable to you. Providing accurate and comfortable accommodations is important to us, and we regret that we fell short in this regard. We appreciate your feedback, and we'll take it into consideration to make necessary improvements in cleanliness, staff and service, property conditions, and room comfort. If you decide to stay with us again in the future, we'll make every effort to provide you with a more pleasant and satisfying experience. Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Larry, we're thrilled to hear that your experience at our establishment was on par with or even better than what you've found at a Holiday Inn Express. It's our goal to provide excellent service and comfortable accommodations to all our guests. Thank you for sharing your positive feedback, and we hope to continue to meet or exceed your expectations on any future visits. If you have any specific comments or suggestions to help us improve further, please feel free to share them. Safe travels!Best Regards, Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest,We sincerely apologize for the issues you encountered during your stay, especially the presence of mold in the rooms. This is not the experience we want our guests to have, and we take your feedback seriously. We have already initiated a thorough inspection and cleaning of the affected areas to ensure such issues do not recur.Your comfort and well-being are our top priorities, and we understand the urgency of the situation given your mother's condition. We're deeply sorry for any inconvenience this may have caused. If you ever decide to give us another chance, we will do everything in our power to provide you with a comfortable and mold-free environment.Best Regards, Customer Care Team

Hi Tamar,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Customer Care Team

Dear Elise,Thank you for your kind words and positive feedback about your stay with us. We're delighted to hear that you had a good experience, especially considering the value for your money.We appreciate your support and trust in our hotel. We can't wait to welcome you back for another enjoyable stay!Best Regards, Customer Care Team

Dear guest,We appreciate your feedback and apologize for the issues you faced during your stay. Your safety and comfort are our top priorities, and it's concerning to hear about the unpleasant experiences you encountered in the area.We take such matters seriously and will investigate the situation further to ensure the safety of our guests. Your feedback helps us address these concerns, and we hope you might consider giving us another opportunity to provide you with a better experience in the future.If you have any further comments or suggestions, please feel free to share.Best Regards, Customer Care Team

Hi Marie,Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best Regards, Customer Care Team

Dear Sergio,Thank you for taking the time to share your feedback. We apologize for the cleanliness issue you encountered with the bathroom. Your comfort and satisfaction are important to us, and we'll make sure to address this concern promptly. Please know that we take your comments seriously and will take steps to ensure a cleaner environment for all our guests. We appreciate your understanding and hope you'll consider staying with us again for an improved experience.Best Regards, Customer Care Team

Dear Guest,We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Hi Jevari,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care Team

Hi Amy,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about the area is noted. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Customer Care Team

Hi Wendy,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We are disappointed about the feedback on our unfriendly staff; we aim for awesome customer service and we do not tolerate rudeness from our team. We will look into the matter and have corrective measures in place.Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Customer Care Team

Dear Heather, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care Team

Hello Jose,We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Kaitlyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care Team

Dear Keith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care Team

Hi Jose,Thank you for taking the time to rate us based on your recent visit. Our staff also thanks you for the nice comment you left about the service you received. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care Team

Thank you for responding to our online survey. We are sorry to hear about your experience which is unlike our usual hospitality and apologize for the keycard issue and the fire alarm. We were waiting for a part for the fire alarm as promised by our vendor. At this point I would like to point out that your reservation indicated 2 guest to check in but you arrived with 4 others and therefore the room you booked could not accommodate that many guests in accordance to the local ordinance. Therefore, we suggested a suite to accommodate all your family members. To avoid this kind of issues we suggest you call the property to address your concerns prior to arrival.

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Customer Care Team

Hi Iris,It's nice to hear back from you - we are glad that you found our rates to be reasonable and competitive. We also appreciate that you enjoyed our facilities and that everything was to your liking. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Customer Care Team

Hi Frank,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team