Tulum Tower Tours

Hi. We took this trip for our 4-year-old daughter's birthday. I do not recommend this hotel based on my experience; the property looks a bit run-down, and the rooms do too. The air conditioning never cooled below 23–24°C (74–75°F)—it was very hot, and we suffered in the heat. When we arrived at the room, the minibar didn't work, there was no hair dryer, and—can you believe it?—the safe bo didn't work either. At the hotel bars, there were many drinks we couldn't order because they were reserved for "members"—it was ridiculous. To top it all off, the hotel's MTS transport service was the absolute worst (I don't recommend it); they didn't notify us about the return trip to the airport or the time we needed to be at reception. Instead, they called to say they were leaving, without having called beforehand to remind us of the time. It was a total disaster; we had to order an Uber to get back, and no one wanted to help us. The food, however, was very good—that part was great. On the other hand, the sea had rough waves and the sand was filthy with sargassum—it was always a red flag situation, can you imagine.

Wonderful property and staff, kids enjoyed the kiddie pool a lot, food was excellent. Room service was amazing and housekeeping was also on point. Great for family! Beach was not great for walking etc due to seaweed in June but all rooms are oceanfront which was a big plus. Our room was on level 9 so the view was pretty good. :) We had been to Hilton cancun a few years back and this one felt slightly better overall EXCEPT hilton has a better beachfront area and cleaner/wider beach.(& donut shop by the pool.) ..but Mind you the hilton cancun beach is not as good as zona hotelera beach though. My only wish was a dryer room for expediting drying of damp cloths but there is enough sunlight on most days. lol. and the shops had airport/resort pricing so was pointless to buy anything discretionary. Okay to take tips in dollars imho definitely have an extra budget as most of the staff was really helpful, kind and sweet!

Beautiful property my room was convenient to everything. The omelette lady was excellent. At the breakfast room in the adults only dining. Drinks were excellent all the bartenders made a great White Russian. Now the bed is a little hard. Shower didn’t have hot or warm water. The grill by the pool adults area didn’t replenish food often. The lady wasn’t approachable so we went to royal grill. Dinner was okay. Parasailing is right on our beach. Volleyball in the pool was FUN Water aerobics was fun as well. Pizza was good.