Turtle River Park Tours

Building 4 which is a half mile from the main lobby and restaurants has NO elevator! We really did not want to climb two flights of stairs multiple times per day while on vacation, so we had to limit trips back to the room. Imagine the task for the bellmen with having to carry up and down all bags! Also, this building is near the water park and has the so called superior suites but beware with only 1 bathroom! Daily calls had to made to get enough towels/wash cloths because house keeping would only leave enough for 4 in a room with 6 persons. And worst of all, was having to line up and wait over for 30 minutes to get food, especially by Pepe's. That was not relaxing! There was only 1 person working the jerk grill and there was no choice but to wait because the food had ran out just before your turn!

We will definitely be back! Such an amazing resort with so much activities to do. The kids loved the water park slides, the food, and the shows. Worth every minute 🙏❤️

I find the staff at the hotel lack the level of situational awareness required to provide a superior guest experience, similar to what you would find at the Grand Palladium. For example, I went to one of the bars and waited for my drink. The bartenders did not really acknowledge me right away. Then a group of women came up, and they were acknowledged and served their drinks immediately. Another example occurred at checkout. The male attendant called a group of women who were obviously behind me in the checkout line before serving me. I find that some of the men who work at this hotel give preferential treatment to women, when the goal should be to provide every guest with a great experience. Lastly, one of the hotel taxi drivers blocked my car in the parking lot for more than 20 minutes while I waited to leave the hotel. When he finally arrived, rather than apologizing, he tried to justify his behavior. Overall, I find that this hotel lacks attention to detail and an end-to-end customer experience. I booked a one-night stay to celebrate someone's birthday, but the experience did not deliver the quality and level of service that was portrayed online.