Did not acknowledge Expedia platinum status or given any perk even though hotel is booked through VIP โs hotels list of Expedia. Lack of dining options compare to their competition Grand Sala down the street. Check in was a madhouse, staff was friendly and tried their best but the process is a little unorganized. Room is big but hot , I have to get technician up to try to fix the A/C control as it wasnโt function correctly. Paid more to stay here but next time I would have to go back to grand Sala. All and all was just a so so experience.
A good hotel that is more aligned to local visitors than western tourists. If rated 4 star it may have met expectations but not quite at the 5 star standard you would expect. Towels are small by west standards, mini bar not restocked without requesting. Was told where to find additional utensils at breakfast rather than the staff fetching. I think its just a case of the different things different cultures expectations that will come with a greater influx of tourism from oitside as this lovely resort expands.
Beer cans and cigarettes in my pool patio when arrived. Restaurant always long wait for food which is average at best. Pools are great and walking areas nice. Walk to beach via underground tunnel convenient. Service and worker attitudes average and needs improvement to call themselves 5 star.
If you are looking for a 5 star resort where itโs quiet like Maui/Kauai, this is the place. We got a 4 bedroom villa and each had their own bathrooms. The front desk said most of the 70 villas on the resort are 2-3 bedrooms and there are only 2 4 bedrooms villa on the whole property. We also got a regular room in the hotel towers looking towards the ocean and it was wonderful. When we come back to Tuy Hoa, we are definitely staying here. It also has an underground tunnel leading you to the beach.
Beautiful resort, the beachfront villa was spotless. Breakfast buffet is excellent with great variety of Vietnamese food. Overall, we had a great relaxing time here. Iโm hosting a family reunion party at the Rosa Alba Resort for my family and close friends. All employees are friendly, respectful, and accommodating. Thank you to Ms Ngan from the Client support department and Executive chef Huy Tran for go above and beyond to create exceptional experience for the guests. Overall, 11 out of 10. A world-class property and experience. Highly highly recommended if you are planning to visit with your family or loved ones.