We have Mattress covers on both mattress and box springs. This protects both from any type of infestation. This was a isolated event, most likely not what she thought. I only wish the guest would have said something at check out??

Oh my! I am so sorry for this, as we take all our precautions.......We had our service out and they found no evidence of activity. They did notice Fleas, and we did notice you sneaking your dog in the room.....is it possible that your dog may have picked up fleas somewhere. Again we dont allow pets and we are truly sorry you had a bad experience.

Thank you Lester! I appreciate your scores and kind words I will pass them along.

Thank you Monica! We appreciate you!

Thank you David! We appreciate your scores.

Thank you Maria! We appreciate your scores. I hope to see you again in the future

Thank you BeiBei, I am happy to see you enjoyed your stay.

Thank you Catherine, We hope to see you again in the future.

I am truly sorry to see that you did not enjoy your stay with us. I can assure you we take this score very seriously and can not even imagine what was so poor. Again my apologies.

Thank you Justin, I am happy to see you enjoyed your visit1 We hope to see you again in the future.

Thank you Michael. We appreciate your kind words, I will pass them along. I hope to see you again in the future.

Thank yo Alan! We appreciate you to!

Thank you Donna! We appreciate your score and kind words. I will pass them along.

Thank you Fausto! We are happy to hear you enjoyed your stay.

Thank you Jordan, We appreciate your comments. We hope to see you again soon.

Thank you Sharon! It was a pleasure to accommodate you.

Thank you Victoria! We hope to see you again in the future.

Thank you Cindy! We appreciate your score.

Thank you Cory, We appreciate your feedback.

Thank you Victoria, we are happy to hear enjoyed your stay. Hope to see yo again soon.

Thank you sooo much Eva! We hope to see you in the future.

Thank you Martin! We appreciate your comments. We hope to see you again soon!

Thank you Arthur, We appreciate your feedback. we hope to see you again in the future.

Thank you soo much amir. It was our pleasure to accommodate you

Thank you Victoria, It is always our pleasure to accommodate you.See you next time!

Thank you jeremy!! We appreciate your score!

Thank you John, We appreciate your scores and hope to see you again the future.

Thank you soo much Janice! It was our pleasure. We hope to see you again in the future.

Thank you Jesse, We hope to see you again soon.

Thank you Robert, and Happy New Year!

Thank you for your scores, We hope to see you again.

Thank you Jose, We hope to see you again in the future.

Thank you Frank, I hope you had a safe drive home. Happy New Year.We hope to see you again real soon.

Thank you Jun, It was our pleasure

Thank you Thank you!!

Thank you Matthew! We hope to see you again in the future.

Thank you Eva, I am very sorry to hear that the mattress was uncomfortable. I appreciate this feedback it helps alot.

Thank you Dawn. It was a pleasure to accommodate you. I am looking to upgrade a few things in the rooms and you are absolutely correct about the blankets......Soo I will put this at the top of my list. Thank you again.

Thank you for your response

Thank you soo much Samantha! We appreciate your scores. We hope to see you again in the future.

Thank you sooo much Bethany. We are happy to hear enjoyed our little part of the Ojai Valley Experience. You are right, I to feel its time for a change with our floors also. We are doing continuous upgrades and this is at the top of our list. We hope to see you again soon.

Thank you Katie, We hope to see you again in the future.

Hello! Thank you for your scores. We are happy to see you enjoyed your stay.

Thank you Suzanne, We hope to see you again in the future.

Thank you Vicky, We hope to see you again in the future.

Thank you, Thank you. We hope to see you again in the future.

Thank you Rinaldi, We appreciate you.

I am truly sorry to see you were not happy with your stay. We do apologize and hope that we are better to accommodate you in the future.