외관

그랜드 호텔 빈 여행 후기

5 out of 5
그랜드 호텔 빈
Kaerntner Ring 9, Vienna, Vienna

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 740개" "
평점 8 - 좋아요. 1000개 이용 후기 중 188개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 44개" "
평점 4 - 별로예요. 1000개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 13개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

jinmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽한 호텔
최고의 숙소. 넓고 아주 깨끗하며, 직원 모두가 친절함. 비엔나 여행에 있어 최적의 위치에 있음. 나중에 또 비엔나에 방문한다면, 반드시 이 호텔에서 숙박할 예정.
2023년 4월에 5박 숙박함
답변 제공: Judith Kunz - Rooms Division Manager 님, 2023년 4월 22일
Dear Jinmin,Thank you for choosing Grand Hotel Wien and taking the time to give us your feedback about your experience at GRAND HOTEL WIEN.I am very pleased that you enjoyed your stay with us and I will be happy to forward your very positive review to our relevant departments.Thank you very much and we would be happy to welcome you again in our Grand Hotel in the future.Thank you very much!Yours sincerely,

8/10 - 좋아요

Seungwoo

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비엔나와 걸맞는 숙소
청결하고 편한안 숙소였고 위치도 완벽했습니다. 직원들도 매우 친절했습니다. 아쉬웠던 점은 tea가 없었고 따뜻한 물을 마시는 전기포트가 없었다는 점 입니다.
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Jingyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was classic and luxurious. Staffs were kind.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Wooseok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추합니다.
빈 중심가에서 가까웠고 근처 전철역도 걸어서 1분 내에 있습니다. 조식도 상당히 훌륭했고 방도 혼자쓰기 널찍하고 좋았습니다. 듣기로는 100년이 넘은 건물이라 합니다 (유럽에서 100년 넘은 건물 많습니다). 기회가 된다면 꼭 다시 가고 싶은 호텔입니다.
2019년 9월에 2박 숙박함
답변 제공: T.Koppitsch 님, 2020년 1월 13일
Dear "Wooseok", we much appreciate your nice comments regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I am delighted to read that you could relish our central location as well as you found our breakfast to be great. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

Wooseok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추합니다.
빈국립극장 주변이고 상당히 도시가 깨끗했습니다. 조식도 매우 훌륭하였고 프론트부터 벨보이까지 모든 분들이 친절하였습니다. 지하에 슈퍼마켓이 있어 간단한 장은 거기서 볼수 있습니다. 다음 번 가족과 여행시 반드시 이 곳에 묵도록 하겠습니다.
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 밑에 쇼핑몰 센터가 있고 지하에 슈퍼가 있어 이용하기 매우 좋았어요. 시내 나가기도 좋고 쇤부른 궁전 빼고 웬만한 관광지 다 교통수단으로 한방에 갈 수 있어 좋았어요. 걸어가기에도 그렇게 멀지 않았어요. 가격값을 하는 것 같아요.
2019년 8월에 3박 숙박함
답변 제공: T.Koppitsch 님, 2019년 9월 22일
Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 - 훌륭해요

SOYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 너무 좋아요
3박 3박 총 6박을 이용했고 전반적으로 시설들이 좋았습니다. 호텔과 연결된 쇼핑센터 지하에 슈퍼에서 간단한 물과 과일 사먹기 좋았고 관광중심에 위치해서 교통권은 필요한 날 1-2일만 구입해서 이용했어요...위치가 가장 좋았고 방도 크고 높아서 답답하지않았는데 차마실수있게 차들은 준비되어있는데 전기포트를 따로 부탁해야했어요. 가져다 주는데 1시간이 걸린것 빼고는 전반적으로 호텔이 좋았습니다. 특히 첫날 체크인시 여자직원분 너무 친절하셔서 기분좋았어요~^^
2019년 7월에 3박 숙박함
답변 제공: T.Koppitsch 님, 2019년 9월 22일
Dear "SOYOUNG", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 - 훌륭해요

SANGGOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔의 전반적인 서비스는 샌각이상으로 좋았습니다. 다만 1층의 일식바에서 일하는 중국인으로 보이는 홀스태프의 서비스는 상상이상으로 최악이었습니다. 말투, 태도, 서비스가 이 호텔에서 일하는 스태프가 맞는지 의심스러울 정도로 최악이었습니다.
2019년 7월에 3박 숙박함
답변 제공: T.Koppitsch 님, 2019년 9월 22일
Dear "SANGGOON", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Minwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
또 들르고 싶은 호텔
오래된 건물이라 약간의 불편은 있지만 깔끔하고 친절하며 주변 교통이 편리하여 아주 만족함.
2019년 4월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 3월에 2박 숙박함
답변 제공: T.Koppitsch 님, 2019년 5월 13일
Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고풍스럽고 좋았음. 조식 훌륭. Good!!!
2019년 1월에 3박 숙박함
답변 제공: T.Koppitsch 님, 2019년 2월 12일
Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

Warrick 님, SEO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
관광명소와 아주 인접해 있으면서도 조용한 호텔. 깔끔한 조식과 친절한 직원에 만족. 객실 물은 처음 제공한 것 외에 추가로 주문하면 추가 요금이 요구됨.
2018년 10월에 4박 숙박함
답변 제공: T.Koppitsch 님, 2018년 12월 19일
Dear "Warrick", We much appreciate your nice comments regarding your recent stay at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I am delighted to read that you could relish our central location as welI as you found our staff to be friendly. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

hyunjeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔의 등급이란 건 시설 뿐 아니라 숙련된 서비스 같은 보이지 않은 부분까지가 다 고려될 필요가 있다는 걸 느끼게 해 준 곳이었습니다. 체크인에서 체크아웃까지, 직원들의 응대는 과하지 않은 친절함 자체였고, 위치는 시내 주요 명소는 몇 분 내 도보, 트램도 코 앞, 그리고 호텔 지하에 식료품을 살 수 있는 곳까지 연결돼 있어서 여러가지로 편했습니다. 오스트리아의 역사와 함께 했다고 할 수 있을 호텔의 역사도 이야기거리가 됐고 일식 밥,국 등이 구비된 조식도 훌륭했어요. 다음에 다시 빈을 찾는다면 가격이 높긴 하지만 꼭 다시 이곳에 들를 겁니다.
2018년 8월에 1박 숙박함
답변 제공: T.Koppitsch 님, 2018년 8월 22일
Dear "hyungjeong", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
럭셔리호텔
매우 고급스러운 호텔로, 직원들이 친절할 뿐만 아니라 품위있게 응대하도록 교육받은것 같습니다. 하루에 두번씩 룸메이드를 해줍니다. 대형체인호텔에 비해 조용하고 붐비지 않습니다. 연결된 쇼핑몰에 마트가 있어 생필품,식품등을 구입하기 편리합니다. 호텔의 위치가 카를프라츠에 가까와 교통이. 매우 편리합니다.
2018년 2월에 3박 숙박함
답변 제공: T.Koppitsch 님, 2018년 4월 4일
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - 훌륭해요

Yoon Jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 3박 숙박함

10/10 - 훌륭해요

Choonhee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋고 친절하며 깨끗한 호텔
직원들이 아주 친절했습니다. 위치도 전철역이 가깝고 시내 중심부여서 스테판 성당 등 번화가에도 걸어 갈 수 있는 거리입니다 아침 식사도 맛있고 특히 매일 밥 일본식 미소국 김치 등도 같이 나와 더 좋았습니다 이 규모 호텔 조식에서 김치 밥이 나오는 곳은 동남아 말고는 처음이었습니다

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grand Vienna hotel is second to none in Vienna. I love staying at this place. Front desk staff was very courteous and pleasant at check-in. It is very important when you are traveler and do not understand the language they speak. Got a room upgrade as a VIP guest. Great experience.
2024년 1월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 3월 24일
Dear Simon,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 - 훌륭해요

carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Susy at the reception is excellent
2024년 2월에 1박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 2월 25일
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed our Sushi and our service level at the reception desk so that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our staff members. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - 훌륭해요

juha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 12월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 2월 25일
Dear Juha,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - 훌륭해요

Sabina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be back!
2024년 2월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 2월 14일
Dear SabinaThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments and that you will be back!We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - 훌륭해요

Valeria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 21일
Dear ValeriaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - 훌륭해요

Louise 님, Saint Pie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 21일
Dear LouiseThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

4/10 - 별로예요

Evan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we first arrived, we were underwhelmed. There was no one to help us with our bags, and after arriving in our room, there was urine still on the toilet seat. The fire alarm also went off two nights in a row, which meant we were sitting outside in the cold, and only until right before the fire department arrived did they bring us blankets. It was utter chaos, and nobody was there to help us. The breakfast was mediocre, considering the price of €90 for two people. The hotel is in a great location, but for the price point, I recommend other five-star hotels located in the same area. Overall, considering what I paid for the hotel, I am not happy with what I received. Next time I am in Vienna, I will stay elsewhere.
2023년 12월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 7일
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

2/10 - 너무 별로예요

Alex

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 7일
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

10/10 - 훌륭해요

Gjovan 님, Bronx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels. The service and the rooms were outstanding. Great place to stay in
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 1일
Dear Gjovan,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that the service quality of our outstanding staff and that our beautiful rooms met your expectations. There is no better praise for us than to hear that we are one of the best hotels you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 - 별로예요

Rehan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location was great and friendly staff. The rooms and carpeting needs upgrade. Mattresses are old with hard springs and very uncomfortable to sleep. Ownership needs to spend some money to make it look like 5 star.
2023년 12월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 2월 1일
Dear Rehan,Thank you for taking the time to share your experience with us. I am very pleased to read that you enjoyed our location and our great friendly staff.Thank you also for the constructive feedback regarding the desired renovation and I am pleased to inform you that we have a renovation in prospect this year, we have already started in January to replace some of the beds and mattresses. I hope that you will be able to try out the new beds during your next stay. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Sincerely,

10/10 - 훌륭해요

Varsha

2023년 12월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 21일
Dear VarshaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - 훌륭해요

Adam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the most beautiful hotels I have ever stayed in (having stayed in many all across the world). The room was exceptional (thank you for the upgrade….!) and the hotel staff could not have been more helpful or friendly. I would not hesitate to recommend staying at this superb hotel to anyone at anytime of the year.
2023년 12월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 1일
Dear AdamThank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations, especially on the service quality of our great staff. There is no better praise for us than to hear that we are the most beautiful hotel you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 31일
Dear JenniferThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - 훌륭해요

Kwok Chiu Kwan

가족 여행
좋아요: 편의 시설/서비스
The hotel is upkeeping well. Good location. The services are excellent.
2023년 12월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 31일
Dear Kwok Chiu KwanThank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere in the bar and our comfortable rooms. It is always great to read that we were able to meet our guest expectations. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

10/10 - 훌륭해요

jANICE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service , restaurants , location where excellent .The thing I didn't like was the towels in the room.They were clean and readily available , but were old and kind of worn out , I know it sounds trivial but for what we paid I think it should have been better.
2023년 12월에 6박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2024년 1월 1일
Dear jANICE,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere and our excellent restaurants. It is always great to read that we were able to meet our guest expectations. Regarding on the towels, I am happy to announce that we are planning to replace everything in this year, hopefully you can give us a feedback on your next stay.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyrhing from the welcome to the room upgrade to checkout. The concierge was very helpful
2023년 12월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 31일
Dear PaulThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - 훌륭해요

Carlos 님, Encino

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a great expeiience. The staff was awesome. The hotel was beautiful, clean, and elegant. The breakfast was A plus. So close to everything even ground transport
2023년 12월에 4박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 15일
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very great experience at our property and that you find our rooms very beautiful and clean and our staff very awesome. Also I appreciate to pass your positive feedback to our Grand Brasserie Team regarding of the breakfast.The whole team will very appreciate your excellent comment and positive feedback.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

10/10 - 훌륭해요

Yukiko

답변 제공: Judith Kunz - Director of Rooms 님, 2024년 2월 14일
Dear YukikoThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - 좋아요

ERCAN

2023년 12월에 4박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 12일
Dear Ercan,Thank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

6/10 - 괜찮아요

Kazuhiro

2023년 12월에 1박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 12일
Dear KazuhiroThank you for taking the time to share your experience with us.From the not too good rating I conclude that your stay with us did not meet your expectations and you could not enjoy it.In order to be able to take decisive precautions and constantly improve the quality of service, I would be very grateful if I could learn more about your stay with us at the Grand Hotel.Please do not hesitate to contact me by e-mail.I remain with kind regards.Yours sincerely,

10/10 - 훌륭해요

CHUNG WEI 님, San Diego

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service !
2023년 12월에 1박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 5일
Dear Chung Wei,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast is very good and there are some excellent hardworking and helpful and friendly staff! We are very pleased and grateful for all the support they provided us and made our stay pleasant and memorable!
2023년 11월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 5일
Dear David,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us and that you had a good time at our hotel.There is no finer praise for us than when a guest feels as welcome as you did. It is my pleasure to pass on your exceptional feedback about our staff to all departments, they will honestly be very proud to read this feedback. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely,

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is in the center of the city, just a block away from the Opera house. Walking distance to all the sites I wanted to visit and also great shopping around.
2023년 11월에 1박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 5일
Dear AndreaThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and that you liked the location of the hotel.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - 훌륭해요

Maryann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This beautiful hotel is worth every penny spent. We will be rebooking when visiting Vienna in the future.
2023년 11월에 7박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 12월 5일
Dear Maryann,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us to the fullest and that you personally had an outstanding stay at our hotel.There is no finer praise for us than when a guest feels as welcome as you did and that you are already thinking of coming back in future. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely

10/10 - 훌륭해요

Tamara 님, Greenwich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOcation, location, location!
2023년 11월에 7박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 27일
Dear TamaraThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind rating with 5 out of 5!I will gladly forward this to all departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - 좋아요

Peter

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel average service
2023년 11월에 2박 숙박함
답변 제공: Director of Rooms 님, 2023년 11월 24일
Dear PeterThank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us in Vienna.Since you mentioned that the service was only average, I would like to know more so that we can adjust our service quality and fulfil all your wishes during your next stay.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely, Judith Kunzjkunz@jjwhotels.com

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An absolute 10/10 if coming to Vienna! Beautiful hotel, excellent food and beverage options and great location
2023년 11월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 24일
Dear Jasmine,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - 훌륭해요

Jesus M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel!
2023년 11월에 6박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 24일
Dear Jesus M,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - 훌륭해요

Magnus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 19일
Dear MagnusThank you for staying with us, I am glad to see your great rating for our service and staff.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - 훌륭해요

Henrik

2023년 11월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 24일
Dear Henrik,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 10 out of 10 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, very walkable. In-house dining options are limited but there is a nice market just outside the door in the mall area
2023년 11월에 3박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 19일
Dear Robert,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere in our hotel.It is a great pity that we did not fulfil your expectations with our Unkai Restaurant, Restaurant 1870, Unaki Sushi Bar and our Rose Garden. We would have loved to show you our food options and I am almost certain that we could have created something delicious for your needs from our super kitchen. We are already looking forward to welcoming you again at the Grand Hotel Wien. And of course we look forward to preparing something delicious for you to eat next time. :)Yours sincerely,

10/10 - 훌륭해요

sir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 15일
Dear sir,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

6/10 - 괜찮아요

keith

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
For November rooms temperature was very hot. Check out to 20 minutes for a prepaid room. Almost missed flight
2023년 11월에 2박 숙박함
답변 제공: Judith Kunz - Director of Rooms 님, 2023년 11월 15일
Dear Keith,Thank you for taking the time to share your experience with us. Thank you for your constructive feedback and we are very sorry that you did not enjoy your stay at our hotel to the fullest and that your stay was spoilt by the inconvenience of the long check out.It goes without saying that our new staff and apprentices have been retrained on the discounts for billing so that we can provide the service we wish to offer our guests. I would like to assure you that this service does not meet our service standards and we have made the necessary adjustments.It would be nice if you would give us another chance. Please do not hesitate to ask any further questions that I can help you with. Yours sincerely,