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홀리데이 인 버지니아 비치 - 노퍽, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 버지니아 비치 - 노퍽, IHG 호텔
5655 Greenwich Rd, Virginia Beach, VA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1010개 이용 후기 중 308개" "
평점 8 - 좋아요. 1010개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 201개" "
평점 4 - 별로예요. 1010개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 123개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗합니다.
깨끗하고, 친절했습니다.위치는 편리한지는 잘 모르겠지만, 그래도 차가 있으니 주변 비치에 가서 낚시도 하고 크랩도 잡고, 비치도 갔네요..다시 가도 이 숙소를 택할 것 같습니다.

6/10 - 괜찮아요

Emily

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I’m a huge stickler on cleanliness in hotels. Sometimes I bring my own linens. Based off other reviews I was prepared for the worst but it was not terrible! The king room nonsmoking was clean but definitely needed an upgrade. The bathroom was dim and needed more light. Overall the hotel is older and needs an update. The staff were so nice and hospitable! Their service was the standout of our stay.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under renovation. Not noted during booking! Asked for handicap accommodations due to senior with wheelchair. Had to be relocated to try to accommodate and was do-able but far from handicap accommodating. Will never stay there again!
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Marquetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staff, rooms are clean. Very convenient to food and shop places
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Justine

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

2/10 - 너무 별로예요

Julia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

4/10 - 별로예요

Katie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were pleasant & responsive. Hotel needs a major upgrade - carpet was stained, floor boards & furniture were falling apart, & we had to request clean sheets because the ones on the bed had yellow stains. The mattress also needed to be replaced, as it had a huge dip in the middle. Had we been staying longer than 1 night, we would have gone to a different hotel.
2024년 5월에 1박 숙박함

4/10 - 별로예요

hakeem

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk rep as unfriendly and rude, left early
2024년 5월에 1박 숙박함

4/10 - 별로예요

Regina

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a huge bug and spider in the room. Rust stains were in the tub. Stale and old smell throughout the building. Very limited number of outlets/plugs in the room. The hotel needs serious renovations.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Robin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Jeanne

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I know they are going through renovations which are very much needed. Rugs are stained throughout the facility. Included breakfast had no fresh fruit
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Gregory

2024년 5월에 2박 숙박함

4/10 - 별로예요

Rebecca

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Even though this property is getting ready to be renovated, it is filthy and obviously needs big-time updating. That said the bed was very comfortable in the sheets were clean.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your feedback! I am very sorry that your stay did not meet your expectations. I do hope you give us another chance in the future so that we can show you that your stay was the exception.

10/10 - 훌륭해요

Ian

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Chelsea

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Staff was great, helpful, and accommodating. Disappointed in cleanliness of room. Bathroom felt dark and damp. Also discovered a cockroach in the morning!
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your feedback. It is very important to us. I do apologize that your stay failed to meet your expectations. We are working very hard to improve. I hope you give us another chance in the future to show you that your stay was the exception

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport, quiet, and good food at the on-site restaurant/bar!
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your feedback! We hope to see you again soon!

4/10 - 별로예요

Jeremy

가족 여행
좋아요: 직원 및 서비스
1 of 2 elevators was not working on a busy weekend
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 - 너무 별로예요

Monet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 - 너무 별로예요

Donaye

2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 - 괜찮아요

Roberto 님, Roanoke

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall was good just the shower was dirty.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

10/10 - 훌륭해요

Keana Lei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really helpful with accommodations.
2024년 3월에 8박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. We appreciate you staying with us and we hope to see you again soon!

2/10 - 너무 별로예요

Doreen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire stay was terrible. A lot happened. I went to management for help it didn’t matter. Good luck if you book this hotel.
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 - 너무 별로예요

Esther

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 - 괜찮아요

mike

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your reply and thank you so much for staying with us. We hope to see you again soon. We'd the love the chance to turn that 3 into a 5!! :)

8/10 - 좋아요

Bobby

2024년 3월에 3박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for staying with us! We hope to see you again soon.

6/10 - 괜찮아요

Marquetta

연인과의 여행
좋아요: 직원 및 서비스
I like staying at the hotel due to staff is very nice, however the room I was in the toilet was broken and my room ceiling was leaking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Marquetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My room toilet was messed up. My ceiling was leaking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Average
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well appreciate
2024년 3월에 1박 숙박함

8/10 - 좋아요

Breonna

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn -Office Manager 님, 2024년 4월 26일
Thank you so much for your feedback! It's very important to us. We're so glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Nadine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Tamara 님, Austell

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

Great
2024년 1월에 2박 숙박함

4/10 - 별로예요

ROY

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Ramona

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Janice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud, no airport shuttle despite the website saying there was. Weed and smoke smell, holes in walls, sink installed backwards and the water pooled and did not drain. Lamps did not work.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Mathevi

출장 여행, 가족 여행
별로예요: 직원 및 서비스
NEVER AGAIN!
AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Patricia

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Khristie

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never stay again!
Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Leonard

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 20일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Overall a run down smelly hotel
2023년 10월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 9일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 2일
Thank you for rating your stay with us!

6/10 - 괜찮아요

Mario

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 23일
Thank you for rating your stay with us

2/10 - 너무 별로예요

Scott

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was old and dirty. The room smelled like weed, the staff was nice and helpful. ice machines were broken, not worth the money.
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not enough outlets to charge devices.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 5일
Thank you for your valued feedback

6/10 - 괜찮아요

jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfortable beds but smelled like weed
Great customer service in the beginning. We stayed 6 nights. We requested our bedding be changed a few nights in and they just MADE the beds. We knew they weren't changed because we dripped a juice and the spot was still there. When we called to talk to front desk , no one would answer so we walked to the desk. They just handed us new sheets.... the hallway and elevator always smelled like weed! We had a 2 year old with us. So didnt appreciate that at all. The wall outlets and plugs were hanging out. Not kid friendly! Customer service when leaving was not friendly. Never said how was your stay, hope you have a good day...nothing. just what was my room number and they would email me my receipt. There was never even a cart so we could carry everything out at 1 time. Had to make 2 trips to the 3rd floor.
2023년 9월에 6박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Judith

별로예요: 청결 상태
If you need a place to stay, its ok. There was considerable mold in the shower, the hotel is older and tired, and I got stuck in the elevator for 20 minutes between floors. The emergency phone did not work in there - I had to use my cell phone. The staff appeared fairly nonchalant, so it must happen a lot. The restaurant in the hotel is decent and it is close to highway -- But for $600 for three nights - you can find a much better hotel.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 - 훌륭해요

Marlon

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 20일
Thank you for Rating your stay with us!!!!

2/10 - 너무 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smokers only
Let me start by saying that I don't care what people smoke in general, I just expect in a non-smoking property that I can get away from it. The weed smell was so strong we had to be moved to a new room in a different part of the hotel. Entire property is filthy, little things broken everywhere. Breakfast is inadequate for the price charged. The ONLY bright spot was the pleasant staff. If you smoke you might love it but if you don't, just avoid it.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 21일
Thank you for your valued feedback