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"Beautiful hotel . Madeleines bar and Issac’s were well managed with excellent customer service and food . The front desk experience was not what we expect from an hotel of this quality and the manager was not experienced in resolving issues. ( hence the lower ratings) Such a shame as the hotel is amazing. Rooms and building just stunning. "

"All was good but tv news very bad. BBC only no. Why no sky or GB news."

"Hotels nice, room was so nice and bed was very compfy but the lady who booked me in didnt know what she was doing, she asked me if i wanted a bath with shower or walk in shower, i asked for a walk in shower instead gave me the bath. The room she out us in was 358 far from the esclators next to a fire exit 2 long corridor where the light did not come on for a few seconds in the second corridor, so walking in the dark for a couple steps which is not great for ladies walking back on there own or if they have had a drink. For what i paid i didnt bother complain or ask to be moved as room itself is nice. "

"Nice spacious room and a comfy bed and pillows. "

"Easy parking , spacious location."

"The phone number for the hostel on Google didn't pick up. The phone number on the email confirmation was wrong. I told the reception when I arrived and she seemed so disinterested is was almost funny. The google maps entry for this hostel notes there is parking, but there isn't. The receptionist recommended parking nearby which had a 4 hour limit, I'm not sure if she's aware people stay overnight in hotels. The communal bathrooms were dirty with loo roll everywhere. The rail on the bunk bed was snapped off and had been re secured with cable ties, so it's a matter of time before someone falls off the top bunk. A piece of glass was missing from the window. "

"Hotel a bit tired. But staff were excellent and the restaurant food remarkably good. "

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."

"Quick easy check in. Friendly staff. Plenty of room in the car park when we arrived mid afternoon on a Saturday. Nice room. Quite small bathroom but adequate. Good location for resort world, NEC and train station. "