루프탑 테라스

킴튼 배네커 호텔, IHG 호텔 여행 후기

4.5 out of 5
킴튼 배네커 호텔, IHG 호텔
1315 16th St NW, Washington, DC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 136개 이용 후기 중 83개" "
평점 8 - 좋아요. 136개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 136개 이용 후기 중 14개" "
평점 4 - 별로예요. 136개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 136개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Johanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 5월 6일
Thank you Johanna for rating us the maximum.We hope that we will have the pleasure to welcoming you again in the near future.Best regards from the entire team.

8/10 - 좋아요

eduard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was great, but the shower was head ache
2024년 3월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 4월 2일
Dear Eduard, I am glad that you liked your experience overall. Our shower faucets are equipped with a switch ON / OFF activating water pressure. OFF is the position you want to get maximum pressure. I am sorry that we visibly failed to explain while you were here.Please let us know next time you are in the District so we can make sure you experience the perfect stay at the Kimpton Banneker.Have a wonderful day!

10/10 - 훌륭해요

Vivian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, clean and the room smelled wonderful!
2024년 3월에 1박 숙박함
답변 제공: MT 님, 2024년 3월 31일
Thank you for your feedback. We hope to have you stay with us again.

10/10 - 훌륭해요

GERMAN AGUSTIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen ligar para hospedarse. Cerca de jardines principales y monumentos
2024년 3월에 6박 숙박함
답변 제공: MT 님, 2024년 3월 31일
Thank you for your feedback. We hope to see you again.

10/10 - 훌륭해요

Azniv Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
so convenient to everything and easy access to everything
2024년 3월에 3박 숙박함
답변 제공: Olivier Servat 님, 2024년 3월 31일
Thank you Azniv Ann,We appreciate your business and your kind words.We are looking forward to welcoming you again in the near future.Best regards,

8/10 - 좋아요

Carmel

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a very nice part of town
2024년 2월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 28일
Thank you Carmel for sharing your feedback.We would love to know more about your experience so we can use it to perfect your next stay with us.Please let me know if I can do anything further thing for you, and in the meantime, please enjoy the rest of the week.With gratitude,

8/10 - 좋아요

Georges

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, very good hotel but the towels in the room could use a little upgrade. They’re harsh and small.
2024년 2월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 24일
Dear Georges, Thank you for sharing your feedback further your latest stay at the Kimpton Banneker. I am glad that you had a great experience but I also have noted your remark about the towels in the bathroom. I will immediately check with our executive to verify the inventory.I hope you will soon return to the District and we will have a new opportunity to welcome you again.Have a wonderful weekend

10/10 - 훌륭해요

Nakia

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute hotel
2024년 2월에 1박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 21일
Thank you Nakia for rating our hotel in the 5! I will share your feedback with the team.We are looking forward to welcoming you back to the District. With gratitude!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 18일
Thank you Chris for such a great appreciation. We are looking forward to welcoming you againWith gratitude,

6/10 - 괜찮아요

Kezia

2024년 2월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 3월 23일
Thank you Kezia for rating our hotel.May I ask you to provide me more specifics relating to your stay? What was not up to your taste so we couldn't get a 5 ?We hope we will welcome you again at the Banneker and we will exceed your expectations. We are here for you.Best regards

8/10 - 좋아요

Rudairo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 12일
Thank you Rudairo for your good rating. We appreciate you have taken the time to do this and we are looking forward to welcoming you again soon at the Kimpton Banneker.With gratitude,

6/10 - 괜찮아요

Jiang

출장 여행
좋아요: 청결 상태
Before going to bed, I was surprised that there was no bottled water in the room and I had to dress up to go to reception desk to ask. It would be nice if the receptionist asked me if I need any water when I checked in.
2024년 1월에 1박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 12일
Dear Jiang,Thank you for providing your feedback and suggestions. This is a very valid point that we are currently considering although we want to avoid plastic bottles. A water-filtered solution is being discussed. More to come soon...Have a wonderful rest of the week.With gratitude,

8/10 - 좋아요

jaclyn

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is excellent. Beds are not comfortable with little support. Do NOT use the ice machines. There was black fungus and slime coming out of multiple machines. Roof top was closed and seems to be close more often than open.
2023년 12월에 2박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 12일
Dear Jaclyn,Thank you for sharing your feedback. We addressed the ice machine immediately with our engineering team and made sure that the weekly preventive maintenance was covered and logged. Besides, we passed the H&S inspections accordingly.As indicated on the website and on the signs in the lobby, our rooftop is closed for the season except for private events or key dates opened for the public (ie pop ups).We visibly haven't been able to properly convey the information while you were with us. Allow me to invite you for your next stay for an upgrade to the immediate superior category that you will be booking.In the meantime, I wish you an excellent rest of the week.

8/10 - 좋아요

erika

2023년 12월에 1박 숙박함
답변 제공: Olivier Servat 님, 2024년 2월 12일
Thank you Erika for your good rating. We appreciate you have taken the time to do this and we are looking forward to welcoming you again soon at the Kimpton Banneker.With gratitude,

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 28일
Thank you Jessica for your awesome rating!We are looking forward to welcoming you next time your travel plans take you to the District again.Have a wonderful end of the year!Greetings!

10/10 - 훌륭해요

Buzz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay here again!
Friendly and efficient service at a great price.
2023년 12월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 19일
Hello Buzz,Thank you for sharing your appreciation about your latest experience at Lady Bird, and your stay at the Kimpton Banneker.Have a wonderful Holiday and Merry Christmas.We will see you again!Best regards

10/10 - 훌륭해요

Charles

2023년 12월에 6박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 11일
Thank you Charles for your perfect rating!We are thrilled to be able to serve our guests and surpass their expectations with such beautiful decor for the season.We hope we will have the pleasure of seeing you again soon. Have a wonderful day

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 5일
Dear Carlos,Thank you for your good rating. In one word, please let me know how we could deserve a 5 from you!Our team works hard to offer our guests the best experience and we are eager to improve and take feedback.I will welcome your comments with pleasure.We hope we will see you again soon!Have a wonderful day

10/10 - 훌륭해요

Oliver

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for a short business trip to DC!
2023년 11월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 5일
Dear Oliver,Thank you for your kind words and great rating!We hope we will have the pleasure of seeing you again when your travel plans take you back to DC!In the meantime, enjoy the Season and have a wonderful end of year!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was great in every way!
2023년 11월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 5일
Thank you Thomas for your kind words and great rating!We hope we will have the pleasure to see you again when your travel plans take you back to DC!In the meantime, enjoy the Season and have a wonderful end of year!

10/10 - 훌륭해요

emecher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The decor was unique & current!!!
2023년 11월에 1박 숙박함
답변 제공: Thad 님, 2023년 11월 28일
Thank you so much for your review. We were very happy to have you stay with us. We hope you had an amazing thanksgiving!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A bit of traffic noise. Great restaurant and roof top bar. Friendly staff.
2023년 11월에 4박 숙박함
답변 제공: Thad 님, 2023년 11월 28일
Thank you so much for your review! We were very happy to have you stay with us. We are working on ways to reduce the noise from the street, hopefully next time you stay with us, it will be a bit quieter.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Olivier Servat 님, 2023년 12월 19일
Thank you Linda for your appreciation.Please let us know if your travel plans take you back to the District!We would love to welcome you again for another great stay!Have a wonderful Holiday and a Merry Christmas.Best regards

8/10 - 좋아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 21일
Thank you Corey for rating us a 4. Please let us know what we could have done better to deserve a 5.We strive to deliver the best experience to our guests and all feedback is necessary to improve.Have a wonderful day

8/10 - 좋아요

Ralf

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
o. k.
2023년 10월에 7박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 13일
Thank you RalfPlease help us improve your experience by sharing how we could have deserved a 5 instead of a 4.We hope we will have the pleasure to welcome you again next time you are in DC.Have a great week.

10/10 - 훌륭해요

Carlos 님, Tegucigalpa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel, clean and great ambient
2023년 11월에 3박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 9일
Thank you Carlos for your nice feedback.Let us know when your plans are taking you back to the District. We are here for you.Have a wonderful day

6/10 - 괜찮아요

Brian

Had a little used with the valet parking person
2023년 11월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 8일
Thank you Brian for sharing your rating. We would love to hear more about the reasons behind the 3 out of 5. Please be more specific so we can work with the team. Let us know when you get the chance to be in the District again soon,Best regards

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, quick/easy check in.
2023년 11월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 7일
Thank you Courtney for your nice rating. Let us know when you are back in the District. We are here for you

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
A bit disappointed...
To start, all of the Kimpton hotels I've stayed in to date have had excellent service which is why I chose this one. Location of this hotel was good for walking to all DC museums and monuments; however my room was facing 16th Street (busy all night) and although it was on the 10th floor, the street noise was extremely loud! The hotel public spaces could use a rehab -- furniture was worn and not that comfortable. The rooftop bar could use an overhaul of the menu -- food choices were poor. I had a QQ room which was roomy but room lighting was inadequate along with lack of amenities. The hotel's internal computer system was being changed during the stay -- consequently our room keys had to be changed at least 6 different times because they would not work. The Hotel felt under-staffed -- as no offer was given to help with our luggage or even make RSVP's for dinner. Even a glass of wine could not be delivered to my room -- I had to retrieve it. Just hope that the brand isn't cutting too many corners and lose its hospitality qualities of the past.
2023년 10월에 6박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 7일
Dear anonymous,I first want to thank you for sharing your feedback, and for being a loyal guest to our brand.I can promise you that we are not cutting corners, just that you have experienced some particular circumstances with the system transition. However, having to return to the front desk 6 times for a key change seems unreasonable. I will address this immediately.Our Social hour (wine hour) is still available on the patio and we are glad to mix and mingle with our guest while many decide to have dinner in the restaurant after.Please let us know when your plans are taking you back to the District. I will make sure that we dissipate any doubt you may have about our standards.Have a wonderful day

10/10 - 훌륭해요

Angela

2023년 11월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 7일
Hello Angela and thank you for your good rating. Let us know when your travel plans take you back to the District. We are here for you

10/10 - 훌륭해요

Renee

2023년 10월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 27일
Thank you Renee for your all-star rating!We hope we will have the pleasure of seeing you again in the near future.Have a wonderful week ahead!

8/10 - 좋아요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well-maintained, friendly place -- tho a bit short-handed. Rooms are small-ish but comfortable. BUT -- hot coffee is not available during much of the day, an issue for caffeine addicts. Don't expect guidance from staff on restaurants or places to visit.
2023년 10월에 4박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 1일
Thank you Douglas for your feedback. Your experience is valuable to us to make the necessary adjustments ... when necessary.Please reach out to me directly so we can definitely clarify some visible confusions.Have a nice evening.

8/10 - 좋아요

Kim

2023년 10월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 24일
Thank you Kim for rating us so positively. Please should your travel plan take you to DC again, do not hesitate to reach out! We are here for you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 23일
Thank you Anony ous for rating us with a perfect 10.Let us know when your travel plans take you back to the District so we can take care of you accordingly.Best regards

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 23일
Thank you Carla for rating us a perfect 10.Let us know when you are planning to be back to the District. We are here for you.Best,

10/10 - 훌륭해요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property
답변 제공: Olivier Servat 님, 2023년 10월 19일
Many Thanks Hannah for your kind appreciation.Let us know when you are back in the District. We are "hotelitarian" and we are here for you.Have a wonderful day!

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all phenomenal! Beds were comfortable and the entire hotel was very clean!
2023년 10월에 4박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 19일
Thank you Jessica for your kind words! Let us know when you are planning to be back in the District. We are here for you!

10/10 - 훌륭해요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My second stay at Kimpton Banneker and, just like last time, it was a delight. Comfortable, clean, friendly staff.
2023년 10월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 17일
Thank you Adrienne for your kind words. You are most welcome and we are delighted to have you.Please enjoy the rest of your week and do not hesitate to reach out prior to your next arrival. We are here for you.Have a wonderful day

10/10 - 훌륭해요

Suzanne

2023년 10월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 1일
Thank you Suzanne. We are looking forward to welcoming you again soon.

8/10 - 좋아요

Robyn

2023년 10월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 1일
Thank you Robyn for your high rating. Hoping to see you again at the Kimpton Bannerker soon,

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room design. Different from any that I have ever stayed before.
2023년 9월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 2일
Dear William,We are glad that you enjoyed your stay at the Kimpton Banneker. We hope that you had the chance to visit the restaurant Le Sel and our Rooftop Lady Bird...please do not hesitate sharing your plans should you travel back to DC again: we are here for you.Best regardsHave a wonderful day

6/10 - 괜찮아요

Teodora

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Good location but very noisy
Good location and friendly staff but the hotel is very noisy. The walls are so thin we could hear the blinds being lifted next door. The first night we got a room over the garage door, which opened often and was very loud. 0 sleep. 2nd night we got moved next to the elevator….TV streaming didn’t work either.
2023년 9월에 2박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 1일
Dear Teodora,I am glad that you shared your feedback with us. I take your remarks very seriously and I ll make sure we are addressing what is immediately fixable.I also hear you about the street noise and we are working on a more sustainable soundproofing solution to solve this issue for good.I hope that despite these inconveniences you will still consider the Kimpton Banneker for its best culinary experience, cleanliness, and staff friendliness. :)

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 3박 숙박함
답변 제공: Olivier Servat 님, 2023년 10월 2일
Thank you Jeremy for leaving a 4 rating after you stayed at the Kimpton Banneker.We hope that we will have the pleasure to welcoming you again.Have a great day!

8/10 - 좋아요

Edwin

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dining and Bar area open until 10pm, arrived back from dinner at 950pm, but bartender said the he called for last call at 945pm. I asked if I could get a Sparkling Water and a glass of wine to go, and I was told no. While I understand, Im not impressed.
2023년 9월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 9월 28일
Dear Edwin,I want to apologize for this and I would love to be able to offer you the chance to welcome you again and rectify!This is a terrible missed opportunity and this is not how we should do this!.I really to see you again next time you are in the District, and please do not hesitate to reach out to me directly upon arrival.Have a wonderful rest of the week.

10/10 - 훌륭해요

Shelley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival the parking attendant was there to help us unload our luggage and valet parking took car of our car. The staff was extremely helpful and very friendly. They greeted us every morning when leaving and welcomed us back in the afternoon. They were very quick to open a door for us if need be. Then the room! Very comfortable especially the bed and very spacious. Nice surprise a fridge in the room. The bathroom has a beautiful walk in shower with a very large vanity so you can really "move in" for a few days. I would highly recommend this hotel for anyone staying in Washington. Thank you for an awesome stay!
2023년 9월에 4박 숙박함
답변 제공: Olivier Servat 님, 2023년 9월 25일
Dear Shelley,We are thrilled that you took some time to share your experience at the Kimpton Banneker. We pride ourselves on delivering the best service in such a beautiful hotel; combining aesthetic and delicious culinary.Let us know when you will be returning to the District. We will be here for you.Have a wonderful day

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will think twice before staying here again. Very nice hotel, the staff was very friendly and helpful. The hotel is deceptively not convenient for the metro. On the map it looks like a few blocks, and yes it was a few blocks, to a metro station. 0.5 - 0.6 miles or 20 - 30 min walk. the walk was nice and I felt safe in this neighborhood. However, lugging a suitcase was not fun. Also, and maybe it was my fault for not reading the fine print but they will tack on a "Guest Amenity fee" of $25.00 a day (for the wi-fi. so the wi-fi isn't free??) and a "guest Amenity fee" of $3.99 a day ( for I don't know what). Now the front desk did tell me about the fee but what was I to do when you're tired and don't or can't find another place. I don't think this place was worth the extra fees.
답변 제공: Olivier Servat 님, 2023년 9월 18일
Dear Emily,I want to start by thanking you for sharing your experience and provide us with your feedback.I will address immediately the front desk to make sure that they provide the right information in the future. As a matter of fact, we do provide transportation for our guests as long as we know in advance so we can organize the driver.Besides, all of the following services are included on the guest amenities: morning kick start coffee stations during 2 hours, daily Social Hour with wince serving during an hour, bikes available, fully fledge gym with towels, Poloton bike and water fountain, Expresso machine available on request ... and yes WiFi available from anywhere you are in the hotel.Again, please accept our apologies and if your plans take you to DC again, please let us know and we will make sure that you experience your best stay in the District ever!Have a wonderful day

10/10 - 훌륭해요

December

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cute and retro , yet modern
We absolutely adores this cute boutique hotel. The location is perfect and virtually everywhere we needed to go was about 15 minutes or less to away. We loved the decor in the lobby and the retro vibe that somehow still felt modern. The rooms were clean and the bathroom was really spacious. The service was great as well , anytime we needed help - someone was there to quickly help us. Will definitely be back with my husband because it’s so cute.
2023년 9월에 3박 숙박함
답변 제공: Olivier Servat 님, 2023년 9월 16일
Thank you for sharing December,The Kimpton Banneker team is blessed to work in such a cute environment and we aim to provide with the best service to our guests.We would love to see you again when you are back in the District. Please keep in touch.Best regards

6/10 - 괜찮아요

Carlos

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 9월 16일
Dear Carlos,We have received your feedback and we would love to fix whatever has not been up to your expectations. Please do not hesitate to revert back to us, as we take our duty seriously. Delivering the best experience is our goal.Awaiting to hear back from you.Have a wonderful day

10/10 - 훌륭해요

Saveria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 11월 1일
Thank you Saveria for your high rating. Love to see you again at the Banneker.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
Very friendly & helpful front desk and staff ! Comfortable beds & clean rooms. Five o’clock glass of wine is a nice touch- Wife forgot some jewelry on bedside table , & when we went back to retrieve it was already collected, bagged & labeled by housekeeper for us. Top notch - thank you!
2023년 9월에 1박 숙박함
답변 제공: Olivier Servat 님, 2023년 9월 11일
Dear Anonymous,Thank you for sharing your experience and delighted to note that you loved our Social Hour at 5p happening every day. Our staff prides itself on genuinely helping and assisting our guests throughout the experience and in your case, even when they have left the hotel.We are looking forward to seeing you again when you visit the city again.Have a wonderful day