프레지덴셜 스위트 | 테라스/파티오

로리언 호텔 & 스파 여행 후기

4.5 out of 5
로리언 호텔 & 스파
1600 King Street, Alexandria, VA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1010개 이용 후기 중 633개" "
평점 8 - 좋아요. 1010개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 87개" "
평점 4 - 별로예요. 1010개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 36개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

YOUNGSU

2019년 12월에 4박 숙박함

10/10 - 훌륭해요

Robin

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Car attendants were all great!! Friendly and quick !
2024년 5월에 1박 숙박함

8/10 - 좋아요

Michael

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mark

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location in old town Alexandria..great access to Metro and the Amtrak...nice stay
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 25일
Dear Mark,Thank you for sharing your experience at Lorien Hotel & Spa! We're delighted you enjoyed our convenient location in Old Town Alexandria and excellent access to the Metro and Amtrak. We look forward to welcoming you back for another lovely stay.Warmest Regards,Katana JeffersonFront Office Manager

2/10 - 너무 별로예요

Isabelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Extremely rude staff. I felt like we were not welcome! Staff does not communicate well, they all seem to not have any proper training , awful customer service- Our room was booked for 3 ppl and no extra sheets and pillows and when we asked we were told housekeeping was gone for the day. Expensive for what they offer in terms of accommodation and service - managers are so rude so awful we felt horrible and were treated like we were asking favors instead of receiving the services we paid for - over $800 spent at this place and not worth it I don’t recommend and will never recommend this place to anyone I know ! Such a shame because it’s a cute courtyard but horrible horrible service !
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Isabelle,We are sincerely disappointed to hear about your experience. The service you describe is not reflective of the service standards we strive to uphold. Your feedback regarding the lack of communication and room preparation is invaluable and will be addressed to ensure immediate improvements. We appreciate your candid comments and hope to have the opportunity to provide you with the stay you deserve in the future.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Amit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and area! We will be returning
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Amit,Thank you for your excellent rating of Lorien Hotel & Spa! We're delighted you enjoyed our lovely Old Town location and look forward to your return.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Blair

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spot. Great location
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Blair,Thank you so much for choosing to stay with us at Lorien Hotel & Spa. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Shamekia 님, new church

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and the staff was very accommodating and friendly.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Shamekia,It's delightful to know you had a fantastic stay with us! We work hard to meet expectations like yours, and we're happy to hear our lovely facility and hospitable team hit the mark for you. Should your travels bring you back to the area, we hope you'll consider staying with us again!Warmest Regards,Katana JeffersonFront Office Manager

8/10 - 좋아요

Marianne

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room size with 2 double beds was great, with fridge, water, nespresso coffee pods, etc. Loved the outdoor terrace, and fire-pit at night. Great value Happy Hour flatbreads $10 and drinks $5-7 between 3-5pm Mon-Fri. The service charge includes WiFi, bike rental, and “wine hour” between 4:30-5:30 most days. Great location beside King St Metro & Train station…lots of restaurants & shops within easy walking distance, and there’s also the free trolley & circulator bus stop outside the hotel.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Marianne,It brightens our day to know that you had a fantastic stay with us! From our comfortable and well-appointed suites to our fantastic amenities and excellent value, we strive to exceed expectations with every visit. We're thrilled you took full advantage of our convenient location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our favorite DC hotel!
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Daniel,It was an honor to host you at Lorien Hotel & Spa. Our team is honored to have earned your trust and praise! Thank you for being our valued guest, and we're looking forward to your next stay.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Thomas

연인과의 여행
People were very helpful and pleasant!
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Thomas,Our friendly staff truly enjoyed hosting you and will be proud you appreciated their kind assistance. The next time you're in the area, please come see us again at Lorien Hotel & Spa!Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Sonia 님, Bayonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Desiree

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The location was great, building was cute but overall this is not a luxury hotel. Staff was not helpful at times, phones didn’t work in the room and our mini fridge was broken.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Desiree,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. However, we apologize for any disappointment with the service and for any issues with the in-room amenities. Your comments will be shared with our team for improvement. Should you be in the area again, please consider coming back to see us.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room! Awesome staff!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Emily,Thank you for your review and for giving us a perfect rating! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and excellent accommodations hit the mark for you. It was a pleasure having you here, and we hope you return soon!Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Neil

출장 여행
All round good property, good location.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Neil,Thank you for your kind review and for giving us a perfect rating. It was truly a pleasure having you as our guest recently, and we hope you took full advantage of the convenience our location affords our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Warmest Regards,Katana JeffersonFront Office Manager

8/10 - 좋아요

sheryl

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had a pretty courtyard with outdoor seating. Very nice location. Convenient to shopping, restaurants, and the trolley.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Sheryl,We were delighted to welcome you to Lorien Hotel & Spa during your recent visit. It's wonderful to hear we were able to deliver an enjoyable experience and that you appreciated our attractive courtyard and great location, as well as our proximity to local amenities. Thank you for sharing your kind comments, and we hope to have the pleasure of your company on another occasion,Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Kathie

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Rainer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel charged an amenity fee though no amenities were used. They said it was for the coffee and happy hour they maintain for guests. Total $30 on top of what we paid to Expedia.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Rainer,We appreciate your feedback, and we apologize for any confusion about our fees. Please know that they are not included in reservations made via third-party sites and that this is noted during the booking process. That said, it was a pleasure to welcome you. Should you be in the area again, we hope you'll consider coming back to see us for a more seamless stay.Warmest Regards,Katana JeffersonFront Office Manager

10/10 - 훌륭해요

Nicole 님, Ashburn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Lorien Hotel & Spa was lovely. Will definitely stay again
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Nicole,Thank you for sharing your experience at Lorien Hotel & Spa! We're thrilled to hear you enjoyed your stay and are considering returning. Our team is delighted by your positive feedback, and we look forward to welcoming you back for another enjoyable visit.Warmest Regards,Katana JeffersonFront Office Manager

4/10 - 별로예요

Melissa

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Thanita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite, clean and private property
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Thanita,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted you had an enjoyable experience, and we appreciate you mentioning our peaceful atmosphere and the high standards of cleanliness we adhere to. It was truly a pleasure having you here, and we hope you return soon!Warmest Regards,Katana JeffersonFront Office Manager

8/10 - 좋아요

Elena

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janibel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BEAUTIFUL STAY
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Janibel,Thank you for being our guest and sharing your short, but lovely review. We are delighted you were impressed and look forward to welcoming you back to Lorien Hotel & Spa for another memorable visit.Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Darryl

좋아요: 청결 상태
Service and the staff
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Darryl,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. The next time you're in the area, please come see us again at Lorien Hotel & Spa!Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Aleem

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Phyllis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very charming!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Phyllis,It's wonderful to know that you found our ambiance appealing. Your feedback motivates us to maintain the charm and warmth that define our establishment. We eagerly anticipate your next visit to Lorien Hotel & Spa.Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Ying

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

Dominique

출장 여행
Room has seen better days; hotel smelled like cleaning disinfectant, not at all spa like.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Dominique,Thank you for sharing your feedback with us. We apologize sincerely for a stay that didn't meet your expectations. Our housekeeping team will be sure to air rooms out before occupancy, and your comments will help us as we continue improving. We appreciate you reaching out and hope for a chance to make your next visit a better one. Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an excellent stay at the hotel while visiting family in Alexandria
2024년 2월에 9박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Benjamin,Thank you for choosing Lorien Hotel & Spa. We're pleased that our property could be your home base for family visits in the area, and we look forward to welcoming you again in the future.Warmest Regards,Wilson AnthonyRooms Director

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Super cute and trendy. The bed was a bit uncomfortable and beware of the mandatory $26 a night amenities fee. In my opinion, the amount of amenities offered do not warrant such a steep fee.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Christina,Thank you for taking the time to provide feedback about your experience. While we're glad you enjoyed our lovely property, we're sorry to hear our fee structure and beds didn't exceed your expectations. Rest assured that your comments are important to us, and we'll reflect on them as we continue to make positive changes in the future. It would be an honor to welcome you back anytime!Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were amazing and the free breakfast was wonderful as well as the staff
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Elizabeth,Thank you for choosing Lorien Hotel & Spa! We're glad our comfortable rooms, friendly staff, and tasty breakfast impressed you. Should you be in the area again, please come back to see us.Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I loved the charm of the hotel! The staff was always friendly & very helpful! I had a great stay & would stay again!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Lisa, It was an honor to host you at Lorien Hotel & Spa for your recent getaway. Our staff takes great pride in providing impeccable service to our guests, so we are delighted that we met the mark. We cannot wait to have you visit us again for another five-star stay!Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Jajuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is quaint and clean. Rooms were nice and beds were comfortable. The main restaurant was OK but not great and the spa was also just OK. Its in a great location and you can walk to plenty of other restaurants and shops. The valets at the hotel were great.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Kristin,Thank you for taking a moment to review your recent stay. We're delighted our comfortable accommodations suited your needs, and we hope you took full advantage of our excellent location. Your feedback about the spa and restaurant will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Brent

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Marie

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Khani

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was easily accessible. The ambiance was great and the room was clean
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Khani,Thank you for sharing your experience at Lorien Hotel & Spa! We're delighted you found our location easily accessible and enjoyed our unique ambiance. We look forward to welcoming you back for another enjoyable stay!Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Paulette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly and the accommodations were excellent.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Paulette,Thank you so much for the perfect rating! We are so happy to know that our friendly team members, wonderful accommodations, and more all added up to an amazing stay. Please consider coming back to join us again soon; we're confident that we can deliver another amazing experience. Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear David,It was truly a pleasure to welcome you to Lorien Hotel & Spa during your recent visit. We're thrilled to hear you had such an enjoyable experience, and we appreciate you taking the time to share your positive rating. Thank you for your review, and we hope to have the opportunity to welcome you back on another occasion.Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Bar and bartenders with killer gourmet Pizza
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear David,We're delighted to hear that you enjoyed our bar and the delicious gourmet pizza served by our talented bartenders! At Lorien Hotel & Spa, we strive to create a vibrant and enjoyable atmosphere and offer delightful culinary experiences. We're thrilled that you had a fantastic time, and we can't wait to welcome you back for more memorable moments. Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our only complaint was that they seemed a bit understaffed. But the staff that was working were very nice, accommodating and checked in with us over the entire stay.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Jennifer,We are so happy our team made you feel at home at Lorien Hotel & Spa. Nothing is more important, and we will certainly share your feedback with them as motivation to keep up the great work. We hope to earn five stars the next time you visit!Warmest Regards,Wilson AnthonyRooms Director

10/10 - 훌륭해요

suzannah

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Mychelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and friendly place all around
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Mychelle,Thank you so much for taking the time to share your thoughts on your recent visit! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.Warmest Regards,Lisa AdamsManager

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a great boutique hotel. The staff was so friendly and helpful and the room was more than we could ask for. Perfect area very safe lots of people out walking. Beautiful courtyard to just hang out.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Katie,It is wonderful to know that you had an excellent experience with us. We are simply humbled by your kind comments about our hospitable team, lovely courtyard, and great location. Thank you for your kind review, and we hope you return soon!Warmest Regards,Lisa AdamsManager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Emma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Beautiful, modern rooms that were clean and well designed.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Emma,It was a privilege to host you at Lorien Hotel & Spa. We're pleased you loved our clean and thoughtfully designed accommodations. Thank you for the kind review, and come back soon!Warmest Regards,Lisa AdamsManager