표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1002개 이용 후기 중 571개" "
10 - 훌륭해요
571
평점 8 - 좋아요. 1002개 이용 후기 중 254개" "
8 - 좋아요
254
평점 6 - 괜찮아요. 1002개 이용 후기 중 81개" "
6 - 괜찮아요
81
평점 4 - 별로예요. 1002개 이용 후기 중 50개" "
4 - 별로예요
50
평점 2 - 너무 별로예요. 1002개 이용 후기 중 46개" "
2 - 너무 별로예요
46
9.0/10
청결 상태
9.0/10
직원 및 서비스
8.4/10
편의 시설/서비스
8.8/10
숙박 시설 상태 및 시설
8.6/10
친환경
이용 후기
8/10 - 좋아요
Hong chul
출장 여행
2021년 12월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hong chul
2021년 12월에 3박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
가족 여행
2021년 12월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2021년 11월에 2박 숙박함
10/10 - 훌륭해요
jeongman
가족 여행
2020년 8월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
reat service
It was great service and view
jeongman
2020년 3월에 2박 숙박함
답변 제공: jd 님, 2020년 9월 28일
Thank you for the kind response and for staying with us!!
6/10 - 괜찮아요
실제 이용하신 고객
2019년 8월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
나쁘지 않음
호텔위치나 숙소이용은 좋았으나 방음이 잘 안되고(밤늦은시간에 옆방 tv소리가 들리거나 복도 소란) 커피포트가 좀 지저분
실제 이용하신 고객
2019년 8월에 5박 숙박함
8/10 - 좋아요
SEUNGHYUN
2019년 8월 11일
좋아요: 객실의 편안함
SEUNGHYUN
2019년 8월에 4박 숙박함
10/10 - 훌륭해요
SUN A
2019년 8월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Very nice!
SUN A
2019년 7월에 5박 숙박함
4/10 - 별로예요
Mahendra
단체 여행
2024년 5월 19일
좋아요: 숙박 시설 상태 및 시설
Mahendra
2024년 5월에 3박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 5월 20일
Dear Mahendra, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Vladimir Baires,Sr. Rooms Operations
4/10 - 별로예요
Hadia
출장 여행
2024년 5월 17일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room while clean had a very odd, stale odor. The hotel front desk does not carry any basic toiletries (makeup wipes etc.).
Hadia
2024년 5월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 5월 20일
Dear Hadia, Thank you for choosing us and for sharing your review. Please accept our apologies for the concerns you had in your guestroom; we will address this appropriately to ensure a better guest experience going forward. We are also sorry for not meeting your expectations with our in-room amenities; we will share this with our team as we continually strive to enhance our services. That said, we are glad you liked our well-maintained accommodations. Thank you again for your feedback, and we hope to welcome you back so we can show you we are committed to providing a seamless, enriching stay for every guest.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Svetlana
연인과의 여행
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parking highly friendly!!!
Svetlana
2024년 5월에 4박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 5월 7일
Dear Svetlana, Thank you for staying at The Westin Washington, DC Downtown and also for your feedback. We are thrilled to know you enjoyed your time with us and that our intuitive valet associates exceeded your expectations. We are proud of their commitment to providing exceptional service; we will enjoy sharing your compliments with them acknowledging their devotion to enriching guest experiences. Thank you again, and we look forward to welcoming you back soon. Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Lisbet
가족 여행
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for the first time since I’ve been going to DC and it has taken the place of my go to hotel. Felt like a luxury stay at affordable prices. The room was clean and looked like it had been recently renovated. The staff was super nice and friendly. They had a lot of decent food options and the $30 a day credit was great to refill our water supply. I would definitely be back on my next trip to DC.
Lisbet
2024년 5월에 2박 숙박함
10/10 - 훌륭해요
Ariel 님, Lansdale
2024년 5월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Ariel
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
Leah
아이를 동반한 가족 여행
2024년 4월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was gorgeous. We’d stay again even though we are not fond of the surrounding area.
Leah
2024년 4월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 28일
Dear Leah, Thank you for choosing The Westin Washington, DC Downtown, and for your high rating. We are thrilled to know you had a great stay and that our thoughtfully crafted property helped elevate and optimize your visit. It was our pleasure accommodating you, and we look forward to welcoming you back again.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Art
출장 여행
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not to pleased with $30 daily surcharge.
Art
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Marianna
아이를 동반한 가족 여행
2024년 4월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rooms!
Marianna
2023년 12월에 3박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 23일
Dear Marianna, Thank you for evaluating your stay at The Westin Washington, DC Downtown. We like hearing how much our guests can relax and recharge in our intuitively designed guestrooms that feature our signature Westin Heavenly Bed. Rising refreshed and ready for the day ahead is an essential part of our commitment to our guests' well-being. We appreciate you choosing us, and we hope to welcome you back soon for another invigorating experience.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Marianne
가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Newly renovated rooms.
Marianne
2024년 3월에 3박 숙박함
8/10 - 좋아요
celia
2024년 4월 14일
celia
2024년 4월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 5월 5일
Dear Celia, Thank you for being our guest at The Westin Washington, DC Downtown, and for sharing your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Vladimir Baires,Sr. Rooms Operations
8/10 - 좋아요
Keesha
아이를 동반한 가족 여행
2024년 4월 14일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent except when you’re staying at such an excellent establishment it’s busy! Staff was busy on a Saturday and I had to call 3x to get towels. By the time I did get the towels I had already taken my shower and dried off. Also my daughter ordered breakfast but it never arrived to the room! I’m not sure how that happened but it did. Other than that everything else was great and the location was excellent as well! We walked everywhere.
Keesha
2024년 4월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 15일
Dear Keesha, Thank you for choosing The Westin Washington, DC Downtown. We are glad you had an overall pleasant stay and that our optimal location worked well for your plans. That said, we apologize for the service issues you experienced during your time with us; we will share your comments appropriately as we continually strive to enhance our great experience. Thank you again for all of your feedback, and we hope to welcome you back for the exceptional visit you deserve.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Anthony
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Anthony
2024년 4월에 2박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 9일
Dear Anthony, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington, DC Downtown. We look forward to your return and wish you all the best with your future travels.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Raymond 님, Reykjavik
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice convention hotel.
Busy place but easy access to Mall, arena and multiple sights.
Only issue encountered was long line and wait to order breakfast. Pretty inefficient….
Raymond
2024년 3월에 3박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 2일
Dear Raymond, Thank you for the high rating of The Westin Washington, DC Downtown. We appreciate you for mentioning our intuitively designed property and great location. From the National Mall to Chinatown, the best of the city is right outside our doors. That said, we are sorry for the inconvenience caused to you during our breakfast, we will share this with the appropriate individuals as we continually strive to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back on your next visit to the area.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Lisa
2024년 4월 1일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great clean stay
Lisa
2024년 3월에 2박 숙박함
10/10 - 훌륭해요
Ashlynn
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ashlynn
2024년 3월에 2박 숙박함
10/10 - 훌륭해요
Leslie
2024년 3월 31일
Leslie
2024년 3월에 1박 숙박함
6/10 - 괜찮아요
Robert 님, Nashville
가족 여행
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice. But, I specifically chose this hotel to get a 2 bed suite. I booked weeks in advance. When I got there, they did not have a 2 bed suite. They gave me a small discount on a standard room with 2 beds. That is not what I wanted and I was already there and had paid. This is not an inexpensive hotel. I expect to get the room I reserved. Otherwise why would I book it in advance.
Robert
2024년 3월에 2박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 1일
Dear Robert, Thank you for sharing your feedback about your recent stay. While we are pleased to learn you enjoyed our relaxing property, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Thank you again for being our guest, and we hope that we will have a future opportunity to show you the exceptional visit you deserve.Vladimir Baires,Sr. Rooms Operations
2/10 - 너무 별로예요
Keer
2024년 3월 31일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The stay here is extremely unpleasant. There are too many unclear charge of fees for all the different reasons. First, the WiFi is said to be free but it is only free if you are a member and when I checked in the front desk said I have 30 dollars to use for every day so I thought that cover the WiFi fee but it turns out not. Also the 30 dollar is not enough for a room for 3 to have breakfast at all. The amount of money is not accumulative. The worst of all exotics that the day of Easter you change the policy of breakfast and only allow either 17 or 28 dollars buffet. You don’t allow sharing and don’t notify the customer in advance. The service is extremely terrible. Will NEVER consider this hotel ever again!
Keer
답변 제공: Sr. Rooms Operations 님, 2024년 4월 1일
Dear Keer, Thank you for sharing your review. We apologize for the issues you experienced during your time with us. Our associates strive to provide thoughtful and anticipatory service, and we are sorry that we did not meet these expectations. We also regret your dissatisfaction with our destination fee; we value hearing from our guests, and we appreciate your feedback. Thank you again for choosing us, and we hope you will give us an opportunity to show you our devotion to exceptional hospitality.Vladimir Baires,Sr. Rooms Operations
8/10 - 좋아요
Gregory
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice mid-sized, newly renovated luxury hotel in a central D.C. location. The staff was exceptionally accommodating and very nice. Good bar. My only issue was I found the room phone difficult to use when I tried to call for my car pick up.
Gregory
2024년 3월에 2박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 2일
Dear Gregory, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington, DC Downtown and that our beautiful property and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. That said, we regret not meeting some of your expectations; we will share your comments appropriately. Thank you again for your feedback, and we look forward to welcoming you back soon.Vladimir Baires,Sr. Rooms Operations
8/10 - 좋아요
Haruka
2024년 3월 31일
Haruka
2024년 3월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 4월 20일
Dear Haruka, Thank you for choosing The Westin Washington, DC Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Vladimir Baires,Sr. Rooms Operations
4/10 - 별로예요
Luis Manuel C.
2024년 3월 27일
별로예요: 직원 및 서비스
Luis Manuel C.
2024년 3월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 29일
Dear Luis, Thank you for choosing our hotel for your recent visit. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Vladimir Baires,Sr. Rooms Operations
8/10 - 좋아요
Xiang 님, Boulder
2024년 3월 21일
Xiang
2024년 3월에 2박 숙박함
2/10 - 너무 별로예요
Mohamad
출장 여행, 가족 여행
2024년 3월 20일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced noisy Restaurant, $15 a bottle for water, $65 for parking, breakfast was included but I had to pay extra for breakfast, terrible pillow and ac system. I will never go back there again !!!
Mohamad
2024년 3월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 21일
Dear Mohamad, Thank you for sharing your review. We apologize for the difficulty you had with the air conditioning unit in your guestroom and for your dissatisfaction with our pillows. We have taken note of the concerns you raised as we are continually striving to ensure a perfect stay for every guest. Furthermore, we regret your disappointment with some of the extra costs associated with your visit. We are grateful for every remark, including the things you would change. We are also sorry to learn about the billing-related issues regarding the breakfast that may have been made from our end. We will review your comments with the appropriate individuals, and we appreciate your patience during this time.Vladimir Baires,Sr. Rooms Operations
2/10 - 너무 별로예요
Mohamad
출장 여행, 가족 여행
2024년 3월 12일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced noisy Restaurant, $15 a bottle for water, $65 for parking, breakfast was included but I had to pay extra for breakfast, terrible pillow and ac system. I will never go back there again !!!
Mohamad
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Takia
2024년 3월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
Takia
2024년 3월에 1박 숙박함
2/10 - 너무 별로예요
Terrance
2024년 3월 1일
Terrance
2023년 12월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 22일
Dear Terrance, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Vladimir Baires,Sr. Rooms Operations
2/10 - 너무 별로예요
peter
2024년 2월 28일
별로예요: 청결 상태
peter
2024년 2월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 3월 1일
Dear Peter, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Vladimir Baires,Sr. Rooms Operations
6/10 - 괜찮아요
Yok
출장 여행
2024년 2월 25일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beware the $30 destination fee (plus tax) that the hotel forces you to pay in addition to standard room and taxes.
Yok
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 26일
Dear Yok, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. We regret your dissatisfaction with our destination fee. These fees are listed on our websites, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Marquhne
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel staff was very helpful nicely located parking is rough
Marquhne
2024년 2월에 1박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 2월 24일
Dear Marquhne, Thank you for taking the time to share your feedback regarding your time at The Westin Washington, DC Downtown. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We appreciate your feedback and hope to welcome you back soon. Vladimir BairesSr. Rooms Operations
10/10 - 훌륭해요
실제 이용하신 고객
출장 여행
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2024년 2월에 1박 숙박함
6/10 - 괜찮아요
stephen
가족 여행
2024년 2월 19일
별로예요: 숙박 시설 상태 및 시설
Nicely renovated but poorly staffed
stephen
2024년 2월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 20일
Dear Stephen, Thank you for taking the time to review our hotel. We want every guest to receive exceptional, meaningful service from our associates, and we are sorry this did not happen during your stay. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Jennifer
연인과의 여행, 출장 여행, 가족 여행
2024년 2월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent amenities! Very spacious and clean room. Food was good except for the ice cream we got on the last night from room service. It was a tad freezer burnt. Need more room service options. The brussel sprouts at the restaurant were AMAZING! Staff was very friendly too! Conference area was very spacious. Would definitely return and highly recommend!
Jennifer
2024년 2월에 2박 숙박함
8/10 - 좋아요
Dayo
출장 여행
2024년 2월 2일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of good work spaces to utilize.
Dayo
2024년 1월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 3일
Dear Dayo, We are pleased you had an enriching stay at The Westin Washington, DC Downtown, and we thank you for your energetic review. We offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Diana
2024년 1월 29일
Diana
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Theresa
연인과의 여행
2024년 1월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in close proximity to Pennsylvania and Constitution Avenues.
Theresa
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Elena
연인과의 여행
2024년 1월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern rooms
Elena
2023년 12월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 25일
Dear Elena, Thank you for choosing The Westin Washington, DC Downtown and for your generous review. We are glad our innovative approach to decorative details added to the enjoyment of your visit. We strive to combine meaningful service with enriching style, and we appreciate your acknowledgment of our efforts. We look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations
10/10 - 훌륭해요
Jennifer
2024년 1월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jennifer
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
William
출장 여행, 가족 여행
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
William
2024년 1월에 2박 숙박함
10/10 - 훌륭해요
Jennifer
가족 여행
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very accommodating, friendly, and professional. It is located near many restaurants and museums.
Jennifer
2024년 1월에 2박 숙박함
2/10 - 너무 별로예요
Desirae
2024년 1월 6일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Desirae
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Alan
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alan
2023년 12월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 10일
Dear Alan, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington, DC Downtown. Thank you for your generous rating. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest’s visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you once more for being our guest, and we hope to welcome you back very soon. Vladimir Baires,Sr. Rooms Operations
8/10 - 좋아요
Mark
가족 여행
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was new & refreshed. The gym was really nice and the staff were very courteous. The one negative is likely true of every hotel. There was a destination fee (we live in DC BTW and were just enjoying a night away). It wasn't clear what it included. So we were encouraged to drink the free water in the room ($15 a bottle). Sign up for the in room wifi which was free ($12). Use the destination credit towards the bar or tickets to a local museum. That is all well and good but it just wasn't clear what you would be charged for and what you wouldn't. I would prefer just being allowed to get a drink at the bar if I want and pay for it as I go vs. an odd precharge that I have to use.
Mark
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Andrew
연인과의 여행
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Newly renovated rooms, super nice bathroom, and very clean
great hotel, beautiful lobby
Andrew
2023년 12월에 2박 숙박함
10/10 - 훌륭해요
Kenneth
2023년 12월 31일
Kenneth
2023년 12월에 2박 숙박함
답변 제공: Sr. Rooms Operations 님, 2024년 1월 31일
Dear Kenneth, Thank you for rating your stay at The Westin Washington, DC Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations