2 개의 바/라운지

워싱턴 힐튼 여행 후기

4 out of 5
워싱턴 힐튼
1919 Connecticut Ave Nw, Washington, DC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1242개 이용 후기 중 518개" "
평점 8 - 좋아요. 1242개 이용 후기 중 373개" "
평점 6 - 괜찮아요. 1242개 이용 후기 중 174개" "
평점 4 - 별로예요. 1242개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1242개 이용 후기 중 82개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
장단점이 있습니다,
위치는 좋습니다. 시설이 오래되어 깜끔하지는 않고요. 1박에 200 불 넘게 지불했는데, 방에 냉장고가 없고 물도 사먹어야합니다. 미리 알았으면...
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 23일
귀하의 최근 방문을 주최할 기회를 주셔서 감사합니다. 우리는 당신이 우리의 편리한 위치를 즐겼다는 것을 기쁘게 생각하며 지역을 탐험하는 환상적인 시간을 보냈기를 바랍니다. 다만, 냉장고가 없어 불편을 드린 점 대단히 죄송합니다. 요청 시 미니 냉장고를 이용하실 수 있습니다. 시간을 내주셔서 감사합니다. 앞으로도 고객님께 깊은 인상을 남길 수 있는 기회가 있기를 바랍니다.감사합니다,이스마일 에사기르,룸 디렉터

10/10 - 훌륭해요

SOON HWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮은 호텔
2022년 5월에 2박 숙박함
답변 제공: Front Office 님, 2022년 6월 13일
Thank you for submitting an online rating about your experience

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 5박 숙박함
답변 제공: Jessica Sierra, DOSM, Washington Hilton 님, 2021년 12월 22일
Thank you for choosing our Washington Hilton. My colleagues and leadership love to hear of our guests’ experience and we thank you for taking the time to acknowledge our Washington Hilton product and service! We realize that each aspect of a guest’s stay must be equally impressive and our team works hard every day to meet and exceed expectations. We are thrilled to have many wonderful guests each day who truly appreciate our enthusiastic style of service. We truly hope that Washington D.C. is again on your travel plan schedule and we would be honored to host you again. Kind regards, Jessica Sierra, DOSM

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
냉장고 없고 방음이 안되서 옆방과 친해질 수 있음
2021년 11월에 4박 숙박함
답변 제공: Jessica Sierra, DOSM 님, 2021년 12월 7일
Hello and thank you for choosing the Washington Hilton. We sincerely appreciate your honest feedback and constructive comment. Rest assured that we have discussed in detail all elements of your feedback with the Maintenance team for internal follow-up Thank you again for giving us the opportunity to reflect on our service delivery and we do hope you will give us another chance to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Warm regards, Jessica Sierra, DOSM

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ㅎㅎㅎㅎㅎㅎㅎㅎㅎㅎㅎㅎㅎㅎ로비가 잘되어있어서 체크인, 아웃 전 후에 잘 쉴 수 있었습니다.
2019년 12월에 2박 숙박함
답변 제공: Front Officd 님, 2020년 1월 22일
Thank you for submitting an online review about your experience

8/10 - 좋아요

성진

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
좋습니다
잔반적으로 만족스럽습니다. 주차가 너무 비싸네요.
2019년 7월에 1박 숙박함
답변 제공: Tracy Marks, General Manager 님, 2019년 8월 5일
Thank you for your review!

8/10 - 좋아요

Bongjin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Diana H. 님, 2019년 3월 26일
Thank you for your kind feedback! We are happy to hear that you are enjoying your stay. If there is any way we can be of further assistance please feel free to let us know.

8/10 - 좋아요

dongyi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시설이 오래되긴했어도 시설관리나 서비스는 훌륭해요
2019년 3월에 2박 숙박함
답변 제공: Washington Hilton 님, 2019년 3월 22일
의견을 보내 주셔서 감사합니다! 우리는 귀하가 우리 팀으로부터 훌륭한 서비스를 받았음을 기쁘게 생각하며 조만간 다시 서비스하기를 희망합니다.

6/10 - 괜찮아요

Claude

좋아요: 청결 상태
2024년 1월에 5박 숙박함

8/10 - 좋아요

Kambiz

좋아요: 청결 상태, 숙박 시설 상태 및 시설
An icon that needs upgrading
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Kambiz,Thank you for sharing your thoughts on our iconic Washington Hilton. We're committed to continuous improvement and appreciate your insights. It was a pleasure having you as our guest, and we eagerly await the opportunity to welcome you back for a fantastic stay.Sincerely,Kenneth Jarka,General Manager

8/10 - 좋아요

Eric

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tam

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Tam,We're glad to hear you enjoyed your visit! It was a pleasure to have you stay with us, and we look forward to welcoming you back to Washington Hilton for another five-star experience.Sincerely,Kenneth Jarka,General Manager

2/10 - 너무 별로예요

Savo 님, Milwaukee

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dawn

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Guillermo

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
There was a noisy construction sight across the way from our room
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Guillermo,Thank you for sharing your feedback. We apologize for the inconvenience caused by the external noise near your room. We understand how important a quiet environment is for our guests' comfort and rest. We'll look into minimizing these noises and hope to offer you a more peaceful experience on your next visit.Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Yosmar

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

Dominic

The food at the Washington Hilton is very overpriced for very small portions, and does not taste very good.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Dominic,Thank you for sharing your thoughts with us. We are disheartened that we were unable to meet your expectations. Our guests usually enjoy the meals that we offer, so we are disappointed that you thought otherwise. We are committed to improving and will be sure to use your feedback to improve our dining experience. Please visit us again so we can exceed your expectations. Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Dominic

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

George

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk check-in and check-out was great experience. Lee Tupper was great help and knows how to take care of customers!
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear George,Thank you for your wonderful review of your stay at Washington Hilton! It was fantastic to hear you had such lovely service from our team, especially the front desk staff! We will be passing along your compliments to Lee and the rest of the team as well. We are looking forward to your next trip to D.C. and your next stay with us!Sincerely,Ismail Essaghir,Director of Rooms

10/10 - 훌륭해요

Shianela

좋아요: 청결 상태, 객실의 편안함
Nice
Was only there for 1 night, but it was nice.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Shianela,Thank you for your glowing review. It is fantastic to hear you enjoyed your short stay. We look forward to welcoming you back to Washington Hilton for a longer visit in the future so we can impress you even further with all we have to offer.Sincerely,Ismail Essaghir,Director of Rooms

8/10 - 좋아요

Toshiyuki

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is HUGE, and even though we were told that our room was near the elevator, we had to walk about a quarter mile after the elevator dropped us at our floor. The room itself was simple, clean and spacious, but it smelled heavily of smoke. We didn't complain because we were only there for one night, but I definitely would have said something had it been a multi-night stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Brenda,Thank you for taking the time to share your thoughts with our team. We are glad that our accommodations were clean and spacious for a comfortable stay. However, we are disheartened that we could not meet all of your expectations. We hope that you were able to discuss your concerns with our front desk. Your review will be used as feedback for our team. Please consider another stay with us so we can show you a much better experience. Sincerely,Ismail Essaghir,Director of Rooms

2/10 - 너무 별로예요

Akomba

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태
2023년 12월에 4박 숙박함

8/10 - 좋아요

BABATUNDE

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hvac did not cool well
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Thank you for your feedback. We're glad to hear that your overall experience was good. However, we're concerned about learning about the issue with room temperature. Rest assured, we will address this matter to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to have the chance to provide an even better experience on your next visit to Washington Hilton.Sincerely,Ismail Essaghir,Director of Rooms

4/10 - 별로예요

James

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I took a while to check in. There could have been a few more employees to assist in checking in guests
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear James, Thank you for your feedback. We're constantly aiming to streamline our check-in process, and your insight is valuable in this regard. Despite the delay, we hope your overall experience was enjoyable. We look forward to the opportunity to serve you better in the future.Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Keiichi

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room and lobby.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Keiichi,It was such a pleasure having you as our guest! Thank you so much for your kind words about our lovely facility and excellent accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Ismail Essaghir,Director of Rooms

10/10 - 훌륭해요

Ishwaryameena

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very friendly and the consire recommended tour and it was the best.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Ishwaryameena, Thank you so much for choosing to stay with us at Washington Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We're glad you had a wonderful experience. It was an absolute pleasure to host you, and we hope to welcome you back in the future.Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, staff was always kind and smiling.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Lourdes

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Samuel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Horrible place to stay , loud people in the middle of the night . If you are looking to rest and sleep in some point .dont you dare stay here plus it’s extremely expensive with hidden fee ,you have to pay for everything right here , and parking is imposible real tight and real stressful. There is a bunch of people who work in the hotel but they all seemed to be going around doing nothing. I have to call security 3 times to get some body to stop the party going on next room . Overall a bad hotel .
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Samuel, We regret to hear about your recent experience and the disruptions you encountered during your stay. We appreciate your feedback and will address these issues to improve our guests' experiences in the future. If you would like to discuss your stay further, please feel free to reach out to us offline. We hope for a chance to provide you with a more enjoyable visit in the future.Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Muhammad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good place.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Muhammad,Thank you for leaving your review. We are happy to see that you enjoyed your visit. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Kenneth Jarka,General Manager

6/10 - 괜찮아요

Lloyd

별로예요: 편의 시설/서비스
A bit run down. Crowded on the weekend
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Lloyd,Thank you for offering feedback about your recent experience at our hotel. Your comments are appreciated as we continuously work to improve our facility. Given another opportunity, we hope we can host you for the stay you expected. Sincerely,Ismail Essaghir,Director of Rooms

2/10 - 너무 별로예요

Cameron

가족 여행
Check in was a nightmare Darrek was horrible with a really bad attitude
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Dear Cameron,Top-notch service is our goal, so it's unfortunate to learn this wasn't your experience at check-in. Rest assured, we will speak with the team member in question so improvements to service can be made. Thank you for bringing this to our attention, and we hope you will join us again.Sincerely,Kenneth Jarka,General Manager

6/10 - 괜찮아요

Thomas

2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Tiffany

출장 여행
There was a large bug in the room, wasn't clean and low lighting.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Tiffany,Thank you so much for your comments. We're sorry to hear about any disappointment in our accommodations during your visit. Our team will be sure to look into your comments further and make changes where necessary. Please consider coming back to join us again soon; we know that we can impress you.Sincerely,Ismail Essaghir,Director of Rooms

10/10 - 훌륭해요

Mary Ellen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very polite service and top notch cleanliness.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Mary Ellen,Polite service and top-notch cleanliness are two of the many goals we aim to achieve at Washington Hilton, so it's wonderful to hear we were successful during your stay. Thank you for letting us know, and come back anytime!Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the bar and the restaurant in the hotel. The rooms were nice and the staff were extremely helpful! I would definitely recommend it to a friend!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Heather,Many thanks for your kind recommendation of Washington Hilton! We're delighted that you enjoyed our friendly assistance, great amenities, and contemporary accommodations. Your positive review is much appreciated and we hope you'll return!Sincerely,Ismail Essaghir,Director of Rooms

4/10 - 별로예요

Mia

2023년 10월에 2박 숙박함

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice, just wish the parking was easier.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 18일
Dear James,It was such a pleasure having you as our guest! We're happy to note that you had an enjoyable experience. Your feedback regarding parking will be shared with our internal team for further consideration. Thank you for your review, and we hope you return soon!Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

Inna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Cherryl

가족 여행
좋아요: 청결 상태, 객실의 편안함
Lovely, spotless hotel with helpful friendly staff. Walking distance to loads of great shops, restaurants and some historical sites. Id skip the pricey and limited menu at the hotel itself, for the amazing variety of international restaurants close by
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Cherryl,We're so happy to hear you had a great time with us at Washington Hilton. Our friendly staff and prime location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.Sincerely,Ismail Essaghir,Director of Rooms

8/10 - 좋아요

Pauline

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 2박 숙박함

4/10 - 별로예요

Charmian

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Angela Elisabeth

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
location
답변 제공: General Manager 님, 2023년 9월 21일
Dear Angela,Our ideal location is a guest favorite at Washington Hilton, so it's great to hear it was for you, too. Many thanks for the positive review, and hurry back!Sincerely,Kenneth Jarka,General Manager

4/10 - 별로예요

Elliott

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
The moment I got out my car in their parking lot I got attacked by a family of rats. I will never stay here again. When I went to inform front desk and asked should I be concerned they sayid I should be good they haven’t got any complaints since last month
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Elliott,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we will address this issue to ensure the safety and comfort of our guests. We appreciate you bringing this to our attention. Sincerely,Kenneth Jarka,General Manager

10/10 - 훌륭해요

ZABEEULLAH 님, NEW YORK

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Melanie

좋아요: 청결 상태
A little outdated. WiFi is hard to register for, long line up for check in (only 1 person), cost to leave my luggage. Service was good but they need to modernize
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Melanie,Thank you for taking the time to share your feedback. We appreciate your comments about the service and the need for modernization. We are continuously working to improve our facilities and services to provide a better experience for our guests. Your input is valuable to us, and we will take your suggestions into consideration as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Sincerely,Kenneth Jarka,General Manager