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컴포트 스위트 왁사해치 - 달라스 여행 후기

2.5 out of 5
컴포트 스위트 왁사해치 - 달라스
131 RVG Plaza, Waxahachie, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 500개" "
평점 8 - 좋아요. 1003개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 110개" "
평점 4 - 별로예요. 1003개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 41개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Chad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in. Nice, comfortable room.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Well we checked in early and the lady at the desk was extremely nice and friendly. I did not catch her name but she was awesome.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kristie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and great staff
2024년 4월에 1박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Got hit with additional charges rite off the bat.
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

jolene

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Jacuzzi and pool weren’t available due to chemicals not being put in yet. WiFi never worked. Friendly staff. Had treats for our dog.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Adam

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jenessa

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that you can have dogs
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

William

출장 여행
별로예요: 직원 및 서비스
We booked 5 rooms for our team to come work TX2K this week. We told the staff at the front desk that one of our employees will be arriving late when we checked in. When he showed up the next day, his room had been given away and he was marked as a ‘no show’. When we requested a refund because they had no more rooms they denied it and claimed to have called us, which was a blatant lie, none of us had missed calls. They then lied and said they were having phone issues. Then they said I would have to speak to the general manager, and she would be in mid day. (This was 8am) So I came back at 130pm the same day and she was ‘already gone’ but had denied our refund because we didnt call and let them know. Again we let them know at the front desk upon arrival that the team was coming in at different times but everyone is coming. The hotel staff is a team of liars and scam artists. I will be escalating this to their corporate team.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Sergio

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel looked amazing until we got to our room. As soon as we walked in, there was smell to the carpet. It smelled like a boys locker room. I sprayed the room with lysol but it just masked the smell.The beds had big brown stains on them. Good thing they had covers on them.i asked house keeping to vaccum but it still smelled. I really hope it was just my room.i wish i could post the pics so you can see the beds
2024년 3월에 2박 숙박함
답변 제공: Jennifer Gwin 님, 2024년 3월 18일
Good Morning, On behalf of our entire staff we would like to apologize for the smell of your suite, as well as the stains on the mattress. We are currently under going a remodel. However, this does take time for us to move through all of our floors. We hope to have the opportunity to provide you with exceptional service in the future.

8/10 - 좋아요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room had a musty smell.
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 3일
Good Morning, We apologize for the smell in the suite you occupied. We are currently under Renovations. Please have patients with us as this takes time. We hope to have another opportunity to provide you with excellence customer service.

10/10 - 훌륭해요

Mariseli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a wonderful staff of folks who welcome each guest and make their stay a wonderful experience. Each does their best to go out of their way to see how they can help, ask if folks need direction or suggestions on making their stay comfortable and supportive. It takes a team effort, and they make a great team. Kudos to all. And thank you!
2024년 2월에 5박 숙박함

2/10 - 너무 별로예요

James

2024년 2월에 4박 숙박함

4/10 - 별로예요

Eric

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was leaking in the bathroom.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had ants in the room and bathroom.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Charles

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to go to front desk multiple times to get a key that worked. Mattress was awful. Lumpy and very uncomfortable. Somehow got a handicap room. Fine except for having to get on my knees to use the bathroom mirror. Larger mirror could work for handicap and non handicapped guests.
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
We apologize for the issues you encountered during your stay with us We will address our FD staff in regards to your keys not working. As far as your suite type it shows that is the type you reserved for online. We hope to have another opportunity to provide you with an amazing experience in the future.

8/10 - 좋아요

Sandra

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Had handicapped room and did not request or need. TV remote needed battery! Breakfast good. Staff nice!
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Good Morning , Upon research into your reservation it shows the room type that you were assigned to came in electronically as a Accessible Room type. We apologize for the inconvenience this may have caused.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place always stay here when going out.
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
thank you for your recent review of your stay with us. We look forward to seeing you again soon.

8/10 - 좋아요

Leland

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was one girl that was amazing. I had just had surgery on my back and I was wanting a waffle and could tell I was in need of assistance. She made my waffle, got me some syrup. I asked if I got some milk. She was amazing!!!!!
2024년 1월에 1박 숙박함
답변 제공: . 님, 2024년 1월 27일
Thank you for your kind words. We are happy to hear Chloe took great care of you during your stay ! We hope you feel tons better..

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Staff is very nice. Beds are comfortable too.
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of your recent stay with us.

10/10 - 훌륭해요

Johnny

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I The breakfast was good and the staff was nice. The duvet had a stain on it, a picture in the restroom has the frame delaminating and there was black mold visible under the silicone caulk around the bathtub.
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

6/10 - 괜찮아요

Starlane 님, Bakersfield

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 - 좋아요

Edward

가족 여행
좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 - 좋아요

Joe

2024년 1월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

William

2024년 1월에 1박 숙박함
답변 제공: jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Cheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff members were very nice and the room was clean. But there was an event directly below our room that vibrated the bed, floors, and walls making it impossible to rest. We were not given any warning of a possible disruption that could be caused by the event on site during check in. The event and noise however did end exactly when the front desk attendant indicated it would.
2023년 12월에 2박 숙박함
답변 제공: . 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Beds very comfortable, building clean. Floors in hallway sag and mold in bathroom
2023년 12월에 4박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We will speak to Maintenance in regards to these issues. We look forward to seeing you again soon.

4/10 - 별로예요

Barry

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was not in good condition.
답변 제공: Jennifer 님, 2024년 1월 27일
We apologize for your experience while with us. We hope to have another opportunity to provide you with a exceptional experience.

6/10 - 괜찮아요

FRANK

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not terrible if you need a bed for the night, but they REALLY need to do some upgrades and upkeep. A lot of damaged property and some unsavory stains on the desks, sheets and curtains/blinds. Parts of the shower we're falling apart. The staff was kind and very helpful though.
2023년 12월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 12월 17일
Thank you for your review about your recent stay with us. We apologize for failing to exceed your expectations and, will speak to Maintenance, and Housekeeping about the issues you have brough to our attention. We hope to have another opportunity to provide you with an exceptional stay.

4/10 - 별로예요

Stancle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty and halls looked like they hadn’t been vacuumed in a long while. Sheets had dirt and leaves on them.
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 17일
Good Morning, We apologize for failing to exceed your expectations and, Will address these issues with our Housekeeping Supervisor.

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Jennifer 님, 2023년 12월 16일
Thank you for your review of your recent stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Christian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk lady was really nice
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 17일
Thank you for your amazing complement about our Front Desk Staff.

10/10 - 훌륭해요

Juan 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 27일
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Kendral

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Annoying
I booked this stay like I have booked trips over the last 23 years and I have never had an issue like I had with this stay. We ran into some issues and didn’t get checked in until late although I have had similar situations. I’ve never had my room given away. The guy at the front desk said he tried to call me. I never received any call from any number and ready to check in my room given to someone else, I was then given a different room that would have been a cheaper room and the room room smelled of dog poop. I talked to a lady who said she was going to get me another room and later she called back and said that the room was flooded so they couldn’t give me that room , we tough it out because we had to be there but mind you I have been booking and staying at hotels frequently for the last 23 years due to job and other things and never had the problems I had at this hotel… oh, and yes, I have stayed here previously and still never encountered a situation like this.
2023년 11월에 4박 숙박함
답변 제공: ... 님, 2023년 12월 1일
Good Morning, Upon my research it does show your reservation went to no show. As our system does run an audit for the day before at 2am. When you arrived it was 2:40a unfortunately, when our system runs the audit it releases any rooms reserved. Our night auditor gave you the suite type we had available. Its notated that he did attempt a phone call and there was no answer to see if you would be making prior to our Audit running. There was no report of the rooming smelling until 2:45p on November 23,2023 we had limited housekeeping as we provide them the time off with family. If reported to us first thing in that day. We would have been more thne happy to clean the room for you. We did reserve a room out of curtesy for you however, we did have a Maintenance issue and, could not sell the room prior to you arriving back to our property. It was not a flood. During the call there was no mention as to what type of maintenance emergency it was. We did not have Maintenance on property due it being a Holiday. While speaking to you I offered to go to the suite and clean it myself for you and check on the smell in the room. You did decline my entry into the Suite. We apologize for any inconvenience this may have caused you.

6/10 - 괜찮아요

Edward

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The fact that a factory next door. Their employees coming and going earlier in the morning, and lound semi trucks dumping heavy metals.
2023년 11월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 12월 3일
Thank you for your review of your recent stay with us we look forward to seeing you again soon.

4/10 - 별로예요

Justin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty stickey carpet.
2023년 11월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 17일
We apologize for failing to exceed your expectations and, will address the carpets with housekeeping.

10/10 - 훌륭해요

Lydia

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for two nights. Everything was very good. Front desk person was very nice and helpful. Wish i would have gotten her name
2023년 11월에 2박 숙박함
답변 제공: . 님, 2023년 12월 17일
Thank you for your complements about our staff.

8/10 - 좋아요

Marc

2023년 11월에 4박 숙박함
답변 제공: Jennifer 님, 2023년 12월 16일
Thank you for your review of your recent stay with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Bobby

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
It was plenty room but not good food at all.
2023년 11월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 12월 17일
We will speak to our Breakfast attendant about the quality of the food served while you were with us.

10/10 - 훌륭해요

Tempest

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Best Customer Service and Hotel
I visited Waxahachie, TX, for my teammate's conference, and when I arrived at the hotel, I was immediately welcomed with a warm welcome. The front desk agent mentioned that my hotel reservation was canceled and that I needed to get in contact with Expedia so that they could make a new reservation and virtual card. Expedia went back and forth with me for a while, and eventually, they went with the resolution the Front Desk Agent mentioned the first time. If it weren’t for God and the Front Desk agent, I would have been stranded!! Thank you so much for helping me and being so kind. I will never forget you. The best hotel I've been to in forever! Everyone needs to stay at Comfort Inn Waxahachie!!
2023년 11월에 3박 숙박함

8/10 - 좋아요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was particularly good
2023년 11월에 2박 숙박함

8/10 - 좋아요

Robert W

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Cody

2023년 11월에 1박 숙박함