윌렌홀, 버밍엄의 수영장이 있는 호텔

“Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and...

“The Genting was always a favourite stopover when traveling through England as it breaks up the trip from London to Yorkshire. The hotel is still quite nice compared to others in the area but doesn’t seem to have been maintained to the high standards it once was. The spa experience was still great, however the outdoor spa was not working and I had to share the pool experience with the cleaning crew at 7am. The building that it shares has some challenges with managing the smell from the bins and...

“The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat”

“I can hear everything through the wall.”

“Amazing time, lovely staff, very friendly and helpful ”

“I couldn’t sleep was too hot no air con had to go home ”