Willow Spring Tours

Three stars because of CONS noted. Please read full review to understand low rating due to Expedia reservation mixup. Otherwise hotel itself is nice. Had alarming checkin mixup. My friend and I traveled to meet in Vegas. I book Expedia frequently and have never been told I don’t have a reservation and hotel is full. This happened. Even after calling a manager over to show my Expedia Conf# and exact dates within App. This was upsetting having traveled and told we didn’t have a room. I had even messaged hotel prior to my arrival informing them of our late 8PM flight so they were aware. They even messaged me back thanking me. You can imagine my suprise when I was told my 3 night reservation wasn’t found and since booked through 3rd party (Expedia) they couldn’t do anything. Ultimately after a wait, manager somehow “found a room” and we were able to checkin. We appreciated the manager doing the right thing! Room was great, and modern. Stakehouse was nice. Coffee shop understaffed but fast with good coffee. Nice dealers at the tables. This was HardRock Hotel. Clearly a change in ownership and staff remaining from Hardrock are feeling confusion and mismanagement under new ownership. A small drink at poolside bar outrageously priced at $25, but seemed to be that way everywhere.

Clean room, friendly staff. Pool was a disappointment not a lot of room unless you rent something

Not enough variety in dining