객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

베이몬트 바이 윈덤 이레카 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 이레카
148 Moonlit Oaks Ave, Yreka, CA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 257개" "
평점 8 - 좋아요. 1001개 이용 후기 중 384개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 184개" "
평점 4 - 별로예요. 1001개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 73개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Diner
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Eesai

The bathroom is not working properly and the room is too small beside the king suites
2024년 1월에 1박 숙박함
답변 제공: Jaquetta Front Desk 님, 2024년 2월 22일
It sounds like you encountered several issues with the bathroom functionality and the room size, except for the king suites. Bathroom problems, such as a non-functional toilet or lack of an operational fan, can greatly affect the comfort and convenience of your stay. Additionally, feeling cramped in a small room can detract from your overall experience.If you're staying in a non-king suite room, it's disappointing that the size doesn't meet your expectations. It might be worth providing this feedback to the hotel management, as they may be able to offer solutions or accommodate your needs if possible.Overall, it seems like these issues impacted your stay negatively, and it's important for the hotel to address them to ensure a better experience for future guests.

6/10 - 괜찮아요

lance

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Michelle

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
When I think Wyndham, I think a little more high end than this property. It looks as if it were recently bought and flipped, giving it a “lipstick on a pig” appearance. The lobby was clean and the breakfast offered was nice. The pool was in use and but looked a bit cloudy. The first room we were offered - two double beds - smelled funny, like it had been smoked in. The toilet also would not flush even with the handle down. We were offered another room and it smelled faintly of bleach (still unappealing) but expected. I did appreciate the bedbug protection cover over the mattress, microwave in room (even though we did not use), and a the larger sized in-room fridge. The shower insert was dated but not cracked. The paint job sloppy and the silicone sealant moldy. There also was no operational fan in the bathroom. Overall 5/10. Not the worst I have ever stayed at, but the experience does not match the Wyndham name, even for an off branch. As a side, the staff were lovely.
2024년 1월에 1박 숙박함
답변 제공: Jaquetta Front Desk 님, 2024년 2월 22일
It sounds like you had a mixed experience at the Wyndham property you stayed at. While the lobby was clean and the breakfast was satisfactory, there were several issues with the rooms, such as unpleasant odors, a non-functioning toilet, and dated facilities. Additionally, the pool appeared cloudy, which may have been off-putting. Despite these shortcomings, you appreciated certain amenities like the bedbug protection cover, microwave, and fridge in the room, as well as the friendly staff.Your rating of 5/10 suggests that while the experience wasn't the worst you've had, it fell short of your expectations, particularly considering the Wyndham brand's reputation. It seems like there were efforts to improve the property, such as a recent renovation, but perhaps more attention to detail and maintenance is needed to match the standards associated with the Wyndham name

2/10 - 너무 별로예요

Robert

2023년 12월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2024년 1월 1일
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience fell short of your expectations, and we sincerely apologize for any inconvenience you may have encountered.Your satisfaction is of utmost importance to us, and we would greatly appreciate the opportunity to better understand the specifics of your concerns. If you could provide additional details or contact us directly, we are committed to addressing and resolving any issues you may have faced during your stay.Your feedback is crucial to our ongoing efforts to improve, and we hope to have the chance to make amends and restore your confidence in our service.

10/10 - 훌륭해요

Terry

2023년 12월에 3박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2024년 1월 1일
Thank you so much for taking the time to provide us with a perfect 10 out of 10 rating! We are thrilled to hear about your fantastic experience during your stay.It's always our goal to ensure our guests have a memorable and enjoyable time, and your feedback is incredibly rewarding for our team. If there are specific aspects of your stay that stood out and contributed to your positive experience, we would love to hear more about them.We truly appreciate your support and look forward to the pleasure of hosting you again in the future. If there's anything you need or any way we can make your next visit even better, please do not hesitate to let us know.

6/10 - 괜찮아요

Hal 님, Bozeman

2023년 12월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2024년 1월 1일
Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your honesty in giving us a 3 out of 5 rating.We value every guest's experience, and your feedback helps us understand areas where we can improve. If there are specific aspects or concerns you would like to highlight, please feel free to share more details with us. We are always eager to learn and make enhancements to provide a better stay for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, offering an improved and more enjoyable experience.If there's anything more you'd like to discuss or if we can be of assistance, please don't hesitate to reach out.

10/10 - 훌륭해요

Dawna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Indoor POOL!
2023년 12월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2024년 1월 1일
Thank you for choosing to stay with us and for providing a perfect 5 out of 5 rating! We greatly appreciate your positive feedback and are delighted to hear that you had a wonderful experience during your time with us.Our team works hard to create a comfortable and enjoyable environment for our guests, and knowing that we met your expectations is truly rewarding. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can improve upon, please feel free to share your thoughts.We look forward to welcoming you back for another exceptional stay in the future. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 - 좋아요

Jo-Anne

좋아요: 청결 상태
Good staff
2023년 12월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2024년 1월 1일
Thank you for choosing to stay with us, and for taking the time to share your feedback. We appreciate your positive rating of 4 out of 5.It's wonderful to hear that your overall experience was positive. If there are specific aspects of your stay that stood out or any areas where we can further improve, we would love to hear more about your thoughts. Your insights are invaluable as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future and exceeding your expectations. If there's anything more you'd like to share or if there's anything we can assist you with, please feel free to reach out.Thank you once again for your valuable feedback.

10/10 - 훌륭해요

Rebecka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at front desk was super friendly! Even had fresh baked cookies for the guests! Rooms clean and newly remodeled. Nice place to stay.
2023년 11월에 1박 숙박함
답변 제공: Amanda S. 님, 2023년 12월 1일
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our front desk staff made a positive impression with their friendliness. It's wonderful to know that you appreciated the fresh baked cookies—a small touch that we believe adds to the warmth of our hospitality.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are in the midst of upgrading the property.
2023년 11월에 1박 숙박함
답변 제공: Amanda S. 님, 2023년 11월 20일
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had a wonderful experience and appreciate your generous 5/5 review. It was truly a pleasure having you as our guest, and we are delighted that we could contribute to making your stay enjoyable.

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I like staying here because the staff is wonderful and the beds are comfortable.
2023년 11월에 1박 숙박함
답변 제공: Amanda S. 님, 2023년 11월 20일
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated. If your plans bring you back our way, we'd love to host you again.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front staff on Sunday evening (~8-9pm) Nov 5, 2023, were outstanding - super friendly and helpful. They even tracked down a small container of ranch for the pizza I'd ordered. :) Also helped me out with a toothbrush and toothpaste. Thank you! The room was nice, I like how the table is moveable, so I changed things around to work on the laptop and also watch TV. Mini fridge freezer and even microwave! Bed seems fine and pillows are dense. No safe as far as I can tell. The hot tub was great, pool was chilly (they said heated) but it's also November. Actually was nice going from hot tub to pool and back, though. Roomy shower, but I did have a wheelchair room. TV options were standard def on a pretty small and quite old TV (32" 8-10 years old), with a handful of cable channels. Wifi was included and functioned fine. Nice sized breakfast/break room with coffee and juice and full breakfast 6-9/10am. Plenty of parking and very easily located / accessed just off the freeway.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
We are so pleased you enjoyed your stay. We are working hard to be the best in hospitality. We are updating our TV's soon! We have so many upgrades we cant wait to share. We look forward to serving you in the future.

8/10 - 좋아요

george

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 10월 23일
Thank you for taking the time to provide us with your feedback and for giving us an 8/10 rating. We truly appreciate your input, as it helps us strive for excellence and make improvements where necessary.We're pleased to hear that you had a positive experience during your stay with us. If you have any specific suggestions or comments on how we can elevate your experience to a perfect 10, please don't hesitate to share them with us. Your feedback is invaluable in helping us meet and exceed our guests' expectations.We hope to have the pleasure of hosting you again in the future and ensuring your next stay is even more enjoyable.Thank you for choosing us, and we look forward to welcoming you back.

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 10월 16일
Thank you so much for your fantastic 10/10 review! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us and serves as a great motivation for our team.We're delighted that we could meet your expectations, and it was our pleasure to have you as our guest. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding experience.Once again, thank you for taking the time to share your feedback. Your satisfaction is our top priority, and we truly appreciate your support.

2/10 - 너무 별로예요

Dawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Sorry we dropped the ball on making your stay an amazing experience. Always feel free to speak us when your in house so we can wow you. Thank you for your stay :)

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable and clean rooms with excellent a/c .
2023년 10월에 1박 숙박함
답변 제공: Baymont GM 님, 2023년 10월 10일
We are pleased you enjoyed your stay with us. We are working hard to provide you with excellent service and accommodations. Thank you.

10/10 - 훌륭해요

gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One awesome night
It was for an overnight meeting place for a couple who just met
2023년 9월에 1박 숙박함
답변 제공: Pete 님, 2023년 10월 1일
Thank you so much for the positive feedback. We appreciate the kind words and look forward to serving you guys again next time.

6/10 - 괜찮아요

Robert

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable room,,but.
Should have been informed that the room would not be cleaned unless requested. Should be posted in the room, instead of relying on the desk clerk to inform customers. Or not, as in our case. Ice machine was broken before we got there, and during our whole 7 day stay. Should put up a 6 foot privacy fence along the west edge of the property. It would be a better view than the large homeless camp just up the hill.
2023년 9월에 7박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 9월 28일
Dear guest,Thank you for sharing your feedback with us. We're sorry to hear that you weren't informed about our cleaning policy and understand how that would have been frustrating. We will make sure to take your suggestion onboard and post a notice in each room so all guests are aware. We apologize for the inconvenience of the broken ice machine and assure you that it will be fixed as soon as possible.Regarding the privacy fence, we appreciate your feedback and will certainly look into this option. We strive to provide a comfortable and safe environment for all of our guests and appreciate your thoughts on how we can improve.Thank you for choosing to stay with us, and we hope to have another opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

chaz

Run down but looks like they are in the process of remodeling.
2023년 9월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 9월 24일
Thank you so much for taking the time to leave us a review! We appreciate your feedback and we're glad to hear that you noticed our efforts towards remodeling. We apologize for any inconvenience caused by the current state of our property and we hope you'll give us another chance when our renovation is complete. Thanks again for staying with us and we hope to see you again soon!

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 9월 19일
I hope this message finds you well. I wanted to take a moment to personally thank you for leaving such a fantastic 10/10 review of your recent stay with us. It brings us great joy to hear that you had an exceptional experience at our property. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts with us and other travelers.We are thrilled to read that you enjoyed all aspects of your stay with us, and we are delighted that we were able to meet and exceed your expectations. We will continue to strive for the best possible service for all of our guests, and we hope to have the pleasure of welcoming you back in the near future.Thank you once again for choosing to stay with us, and for taking the time to leave such a wonderful review.

6/10 - 괜찮아요

frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Room was good. Just not enough room in there. Also ice machine didn't work. But Hotel did find ice for me. Bottom line the room was just too small for 3 people A wheelchair
2023년 9월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 9월 10일
Thank you for choosing our hotel for your stay. We appreciate your feedback and hope to see you again soon.

10/10 - 훌륭해요

Kristy

2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 9월 19일
Thank you so much for taking the time to leave a 5/5 review of our hotel. Your feedback and kind words mean so much to us as we strive to provide the best possible experience for our guests.We are delighted to hear that everything met your expectations and that you enjoyed your stay with us. It is our goal to ensure that every guest leaves feeling satisfied and we are grateful that we were able to achieve that with your visit.Thank you again for your positive review and we hope to have the pleasure of welcoming you back in the near future.

2/10 - 너무 별로예요

Pat

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under renovation and was a complete mess. No notice was given. Had i known i would not have booked a room there. It was a complete surprise and awful. I wish I could get my money back.
2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 22일
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us as we continually strive to improve. We hope to have the pleasure of welcoming you back in the future for an even better experience.

8/10 - 좋아요

Masunobu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not many choices dinners
2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 22일
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us as we continually strive to improve. We hope to have the pleasure of welcoming you back in the future for an even better experience.

6/10 - 괜찮아요

Viola

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The property is under renovation so that was to be expected. There is no elevators so you have to lug your suitcases up a long steep flight of stairs. All of the bottom floor was sold out. I will say the room didn’t stink. The bedding was clean and the beds were pretty comfortable. Now for the bathroom. Absolutely filthy! The floor hasn’t been swept or mopped in what look likes months. Hair, dead bugs, dirt, fuzz etc in all of the corners. The toilet hasn’t been cleaned in a couple weeks it looks like. Hair, pee and lint on the back rim and moldy rings in toilet. The shower had a clean curtain but hairs everywhere and dark smudges. It was late and i really needed a shower before bed so I tried to just soap and clean and not look around. When I grabbed the towel to dry, it was small, thin and had black stains all over it. Ugh. The towel just smeared water around on me and I was horrified to find that it also smeared and stuck long black hairs on my skin. I had to leak them off. Felt sick. Now we couldn’t brush our teeth because the faucet sprayed a massive amount of water out the back promptly flooding the counter. We managed to catch a few hours of sleep because the beds were clean.
2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 22일
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us as we continually strive to improve. We hope to have the pleasure of welcoming you back in the future for an even better experience.

6/10 - 괜찮아요

Stevens

2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 15일
I hope this message finds you well. I wanted to take a moment to express my gratitude for choosing to stay with us recently and for sharing your valuable feedback. Your opinion is important to us, and we appreciate your honesty.We're glad to hear that you had an overall positive experience during your stay. Your rating of 6 out of 10 reflects aspects that you felt were noteworthy, and we're committed to continually improving and enhancing our services based on such feedback. Your insights help us understand where we excel and where there's room for growth.If you have any specific suggestions or observations you'd like to share to help us elevate your future visits, please don't hesitate to reach out. We're dedicated to making every guest's stay as enjoyable as possible, and your input will assist us in achieving that goal.Once again, thank you for choosing to stay with us and for providing your feedback. We look forward to the opportunity to welcome you back and create an even better experience for you in the future.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스
Great hotel, friendly staff. Its in the process of remodeling so a few hiccups.
2023년 8월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 6일
Thank you for your valuable feedback. We appreciate your kind words about our hotel and friendly staff. We apologize for any inconveniences you may have experienced due to the ongoing remodeling process. Remodeling can sometimes present challenges, and we are diligently working to address any hiccups that may arise during this period.Your comfort and satisfaction are of utmost importance to us, and we want to assure you that we are taking all necessary measures to ensure a seamless and enjoyable stay for all our guests. We are constantly striving to improve our services and facilities to provide you with an even better experience once the remodeling is complete.If there are any specific issues you encountered during your stay, please do not hesitate to share them with us. Your feedback helps us identify areas for improvement and ensures that we can create a more exceptional experience for future guests.Thank you again for choosing to stay with us during our remodeling phase. We hope you'll consider visiting us again in the future to see the improvements we've made based on your valuable feedback. We look forward to welcoming you back for a truly enjoyable stay. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

10/10 - 훌륭해요

Steve

2023년 8월에 1박 숙박함
답변 제공: Katie B 님, 2023년 9월 4일
Thank you so much for taking the time to leave us a perfect 5/5 review! We are thrilled to hear that you had such a wonderful experience during your recent stay with us.Your positive feedback means the world to us and serves as a testament to the hard work and dedication of our team. We are delighted that you had a fantastic stay, and we hope to continue exceeding your expectations in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for how we can make your next visit even better, please feel free to share. Your input is invaluable as we strive to provide the best possible experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay.

4/10 - 별로예요

Jose

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Renovations won’t feel like it in a month.-Quality
Appearance was terrible. I understand that it is under renovations but it is embarrassing to see the current condition. The pool it self was nasty looking and the hot tub smelled like garbage water. The room had luckily been “recently renovated”. It wasn’t up to what we have come to expect from a Wyndham hotel at all (at least the room wasn’t a total mess like the rest of the hotel) but the air conditioning did not work in our room and it was 95-degrees outside. The guy at the counter was less than accommodating, even though the place was practically empty. The parking lot felt very unsafe as there is a very large homeless encampment adjacent to the property (I know there is not much that the property can do about it). Been that we are VIP owners at the Wyndham resorts/travel club we know the brand. I have also stayed in many of the properties on the hotel side of it and I understand that I can’t expect the same as a resort but this place was disappointing. I only hope that the quality of work in the renovations improve for the rest of the property as this renovations will most likely increase the nightly stay prices but the quality of work is just subpar. I know as I am a general contractor and I know about delivering quality work even if the quality of the materials and/or furniture being used is poor. You still have to show your skills and professionalism when performing this type of renovations. They have reconsider who deals with performing this improvements.
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 6일
I want to begin by expressing our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is extremely valuable to us, and we appreciate your understanding regarding the ongoing renovations.We understand that the current appearance of the hotel, especially the pool and hot tub, was not up to the standard you expect from a Wyndham property. We are committed to improving the overall condition of the property, and your comments will be shared with our renovation team to address the issues you highlighted.It is disheartening to hear that the air conditioning in your room was not working properly, and we apologize for the discomfort you experienced, especially during hot weather. We will look into this matter to ensure all room amenities are in perfect working condition for our guests.Additionally, we deeply regret that our staff was less than accommodating during your interaction. Providing exceptional customer service is a priority for us, and we will use your feedback as a learning opportunity to improve our staff's responsiveness and guest interactions.Regarding the safety concerns you raised about the parking lot, we understand your apprehensions. While we cannot control the surrounding environment, we will continue to prioritize guest safety and explore ways to improve security measures on our property.As a VIP owner and experienced general contractor, your insights into the quality of the renovations are invaluable. We will reevaluate the renovation process to ensure that we meet the highest standards of craftsmanship and professionalism.Once again, we apologize for the inconveniences you encountered during your stay. Your satisfaction is of utmost importance to us, and we are committed to making necessary improvements based on your feedback.If you have any further concerns or if there's anything specific you would like to discuss, please feel free to reach out to us directly. We hope you will consider giving us another chance in the future to provide you with the exceptional experience that you expect and deserve from a Wyndham property.Thank you for choosing to stay with us and for bringing these matters to our attention. Your feedback helps us continually improve and deliver the best possible service to our valued guests.

6/10 - 괜찮아요

Kayla

가족 여행
Disappointing after years of staying there
I’ve stayed at this hotel a lot due to family being up in the town. They have been remodeling for months now. Which is no big deal but it’s very dirty in the hall ways. Also at our breakfast a homeless guy came in and started making his breakfast and touched all the food. Which was beyond gross. I also will not leave anything in my vehicle due to the homeless camp right in the hill and they scavenge the parking lot. Sadly I will be most likely staying at an other hotel in town due to those reasons. The indoor pool is great but the homeless around the area deter us for now on staying there :(
View from our window
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 6일
I'm sorry to hear about the negative experiences you've had during your recent stays at our hotel. We understand that ongoing renovations can be disruptive, but we apologize for the inconvenience caused and for not maintaining the cleanliness in the hallways adequately. We will address this issue with our renovation team to ensure a cleaner environment for all our guests.The incident with the homeless individual in the breakfast area is truly concerning and not acceptable. We take food safety and hygiene seriously, and we will review our security measures to prevent such incidents from happening in the future.Your safety and security are of utmost importance to us, and we are sorry to hear about your concerns regarding the homeless camp nearby. While we cannot control the surrounding area, we will work to enhance security measures on our property to ensure the safety and peace of mind of our guests.We truly value your loyalty as a repeat guest, and we're sorry that your recent experiences have deterred you from staying with us in the future. Please know that your feedback is important to us, and we will take it into consideration to make necessary improvements.If you decide to give us another chance in the future, we promise to work hard to address these issues and provide you with a much-improved experience. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything else we can do to make your future stays more comfortable.Thank you for taking the time to share your feedback with us, and we hope you will reconsider staying with us again in the future. Your satisfaction is our top priority, and we would love the opportunity to welcome you back for a more enjoyable and hassle-free stay.

10/10 - 훌륭해요

Enrico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good price for all the amenities offered!
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 6일
We're thrilled to hear that you found our hotel to be a great value for the amenities offered! Providing our guests with excellent amenities and a pleasant experience at an affordable price is always our goal. We aim to offer a comfortable and enjoyable stay with a variety of amenities to cater to our guests' needs.Your positive feedback is truly appreciated, and it motivates us to continue delivering exceptional service and value. If there's anything specific you loved about your stay or any suggestions you have for us to make your future stays even better, please feel free to share them with us.Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful experience! Your satisfaction is our priority, and we look forward to exceeding your expectations on your next visit.

10/10 - 훌륭해요

Griffin

2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 15일
We hope this message finds you in high spirits. We couldn't be happier to receive your glowing 5/5 review after your recent stay with us. Thank you for taking the time to share your positive experience – it truly means the world to us.We're thrilled to know that every aspect of your stay met your expectations and that you had a wonderful time at our establishment. Delivering exceptional service and creating memorable experiences for our guests is our ultimate goal, and your feedback reinforces our commitment.Should you plan to visit us again, please don't hesitate to let us know if there's anything specific we can do to make your next stay even more special. Your satisfaction is our top priority, and we're dedicated to maintaining the standard that has earned us your praise.Once again, thank you for your unwavering support and for choosing us for your recent stay. We eagerly await the opportunity to welcome you back and provide you with another outstanding experience.

8/10 - 좋아요

Carolyn

2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 15일
I trust this message finds you well. I wanted to take a moment to express our gratitude for your recent stay with us and for sharing your feedback in your 4/5 review. Your insights are invaluable to us as we continuously strive to enhance our services.We're pleased to learn that your experience was largely positive, and we're grateful for your constructive feedback that helped shape your review. Your input allows us to identify areas where we can make improvements and ensure that each guest's experience is as exceptional as possible.If you have any additional comments or suggestions on how we can make your next stay even better, we'd love to hear from you. Your opinion guides us in delivering the best possible experience for all our valued guests.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

4/10 - 별로예요

Nancy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Not worth the money.
The AC was filthy and my daughter cleaned it. The hotel was completely out of ice. The breakfast was lacking. Very disappointing!
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 27일
I sincerely apologize for the disappointing experience you had during your stay at our hotel. I understand your frustration with the lack of ice and the subpar breakfast provided. Please know that we are working diligently to rectify these shortcomings and ensure that our services meet the highest standards.Your feedback is invaluable to us, and we are committed to making necessary improvements to create a better experience for all our guests. We hope that you would give us another opportunity to exceed your expectations on your next visit.Once again, please accept my sincerest apologies for any inconvenience caused. We genuinely appreciate your understanding and look forward to the chance to regain your trust.Thank you for bringing these concerns to our attention.

2/10 - 너무 별로예요

Miranda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Left at 9pm at night
We would never stay here again. We actually left and stayed at the comfort in. Did not feel comfortable leaving our car with items in it overnight with the homeless camp steps away. Also the security door that is supposed to stay locked doesnt lock allowing anyone to walk in. Renovating supposedly but huge pile of trash out back and nothing is being kept clean through the process. Did not feel safe at all.
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 27일
I would like to extend my sincerest apologies for the inconveniences and discomfort you experienced during your previous stay at our hotel. Your safety and peace of mind are our top priorities, and I want to assure you that we have taken your feedback seriously and made significant improvements.Firstly, I am pleased to inform you that we have addressed the issue with the security door. It is now functioning correctly and securely locked, providing our guests with the level of safety they deserve.Secondly, regarding the homeless camp nearby, we have taken measures to enhance the security around our premises to ensure the safety of our guests and their belongings. We understand your concerns, and our team is actively monitoring the situation to ensure a peaceful and secure environment for all.Moreover, our renovation process has been streamlined, and we are working diligently to minimize any disruption to our guests' experiences. The pile of trash out back has been removed, and our staff is committed to keeping the premises clean and tidy throughout the renovation period.We truly value your feedback, and we want to assure you that we are doing everything within our means to improve our facilities and services. Your comfort and satisfaction are essential to us, and we are taking proactive steps to ensure you do not feel the impact of our current renovation process.I understand your decision to stay at a different hotel for your recent visit, but I genuinely hope you would reconsider giving us another opportunity to provide you with the exceptional stay you deserve. If you decide to return, please do not hesitate to reach out to me directly. I will personally oversee your reservation to ensure your stay is seamless and enjoyable.Thank you for bringing these matters to our attention, and we genuinely appreciate your understanding and patience as we continue to enhance our hotel.Looking forward to the possibility of welcoming you back in the future.

6/10 - 괜찮아요

Shelley

2023년 7월에 1박 숙박함
답변 제공: Katie B 님, 2023년 9월 4일
We appreciate you taking the time to share your feedback about your recent stay, even though we understand that your experience fell below your expectations. Your input is valuable to us as it helps us identify areas where we can improve.We're sorry to hear that your stay did not meet your full satisfaction. We take all guest feedback seriously, and we would love to learn more about the specific issues you encountered during your visit. This information will help us address any shortcomings and enhance the experience we provide to our guests.Please feel free to share more details about your stay or any suggestions you may have so that we can work towards making the necessary improvements. We genuinely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you for choosing to stay with us, and we look forward to the chance to serve you better in the future.

10/10 - 훌륭해요

Jennifer 님, Mountain Center

출장 여행
좋아요: 직원 및 서비스
Staff is great. The hotel itself is unkempt.
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 14일
Thank you for sharing your feedback with us. We appreciate your kind words about our staff and their dedication to providing excellent service. However, we are truly sorry to hear that you found the hotel itself to be unkempt. Maintaining a clean and inviting environment is of utmost importance to us, and we apologize for any inconveniences or disappointments you experienced during your stay.Your feedback is invaluable to us as we continuously strive to enhance our services and facilities. We apologize for falling short of your expectations and for any inconvenience this may have caused you during your stay. It is our sincere hope that you will reconsider and give us another opportunity to provide you with a significantly improved experience.Should you decide to visit us again, please reach out to us directly so that we can personally ensure that your next stay with us exceeds your expectations in every aspect. We genuinely appreciate your feedback, and it will assist us in making the necessary improvements.Thank you for your understanding, and we hope to have the chance to welcome you back and demonstrate the improvements we have made.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 14일
Thank you so much for taking the time to leave us a 5/5 review! We truly appreciate your kind words and positive feedback about your experience with us.Receiving a perfect rating from you is incredibly rewarding, and it means a lot to our entire team. We strive to provide exceptional service and ensure that every aspect of your stay is enjoyable and memorable.We are thrilled to hear that you had a fantastic experience during your time with us. It is our aim to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in achieving that goal for you.Your feedback encourages and motivates us to continue delivering the highest level of service and maintaining the quality that our guests deserve. We are grateful for your support and recommendation.Once again, thank you for your wonderful review. We are honored to have had the opportunity to serve you, and we look forward to welcoming you back in the future for another exceptional stay.

10/10 - 훌륭해요

Carlos

2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 8월 6일
Thank you for the fantastic 5/5 review! We are delighted to know that you had an excellent experience during your stay with us. Providing our guests with a top-notch experience and outstanding service is our priority, and we're thrilled that we met your expectations.If there's anything specific you loved about your stay or any feedback you'd like to share, please don't hesitate to let us know. We always value guest input as it helps us continually improve and deliver the best possible service.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future. Your satisfaction is our utmost reward, and we can't wait to exceed your expectations once again!

2/10 - 너무 별로예요

Benito

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was not what I was expecting. No service was provided to clean the room the next day!!
2023년 7월에 2박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 11일
I apologize for the inconvenience you experienced during your stay. We understand that arriving at a room that does not meet your expectations can be disappointing. We strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay.Regarding the cleanliness of your room, I apologize for the oversight in not providing housekeeping service the next day. We take cleanliness very seriously, and this incident does not reflect our usual standards. Rest assured, we will address this issue with our housekeeping team to ensure that it does not happen again in the future.If you have any specific concerns about the condition of your room or any other issues that you encountered during your stay, please let us know, and we will do our best to rectify the situation. We value your feedback as it helps us improve our services and provide a better experience for our guests.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope that you will give us another opportunity to serve you in the future and provide you with the excellent service that we are known for.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roomy room, quiet and excellent desk help/check in.
2023년 6월에 1박 숙박함
답변 제공: Baymont GM 님, 2023년 7월 10일
Thank you for your stay! We appreciate our guests and try our best to treat our guests best. Come back and stay soon!

2/10 - 너무 별로예요

Susan

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was terrible there was broken lamps in the room with wires exposed , ac clunked when ran it smelled terrible in the back entrance like a dead animal where our room was located . Hall was was disgusting . over all was one of the worst places I’ve experienced. The transient population was allowed to hang out directly outside the pool, a woman exposed herself to my children. It was absolutely terrible absolutely terrible.
2023년 7월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 11일
I'm truly sorry to hear about your extremely negative experience during your stay. It's deeply concerning to learn about the issues you encountered in your room and throughout the hotel. This is certainly not the type of environment we strive to provide for our guests, and I apologize for the distress and discomfort caused.The conditions you described, such as broken lamps with exposed wires, a malfunctioning and unpleasant-smelling AC, and an unpleasant odor in the back entrance, are completely unacceptable. I apologize for failing to meet the basic standards of safety, cleanliness, and comfort. Your feedback highlights serious shortcomings in our maintenance and housekeeping processes, and I assure you that we will take immediate action to address these issues and prevent such incidents from happening in the future.Regarding the behavior of other guests near the pool area, I'm truly sorry that you and your children were exposed to an inappropriate situation. The safety and well-being of our guests, especially children, are of utmost importance to us, and we deeply regret that you had to experience such discomfort.Please be assured that your feedback has been taken seriously, and we will conduct a thorough investigation into the matters you raised. We will reinforce our staff training, improve our maintenance protocols, and take measures to ensure the safety, cleanliness, and overall experience of our guests.We appreciate you bringing these issues to our attention and allowing us the opportunity to address them. We understand that your experience fell far below your expectations, and for that, we sincerely apologize. If there is anything else you would like to share or discuss, please do not hesitate to reach out to us directly. We value your feedback and will do everything possible to regain your trust should you choose to stay with us again in the future.

2/10 - 너무 별로예요

Rajesh

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is under renovation, paint smell , half done floors and even door locks did not work as expected
2023년 7월에 1박 숙박함
답변 제공: Baymont GM 님, 2023년 7월 10일
My apologies your stay was inconvenienced by our renovation. Please visit us again soon.

6/10 - 괜찮아요

Edward

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Breakfast was good but the facility / rooms were outdated
2023년 7월에 1박 숙박함
답변 제공: Baymont GM 님, 2023년 7월 10일
We cant wait for you to see our new renovations completed. Visit us again soon.

4/10 - 별로예요

Andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Place was filthy. Claimed to be ‘renovating’ however it was obvious the place has been a mess for a long time. Security doors jammed open with rocks, and a big homeless encampment right across the parking lot.
2023년 6월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 7월 2일
Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the disappointing experience you had and any inconveniences caused by the cleanliness and the security issues you encountered.Maintaining a clean and safe environment is of utmost importance to us, and we take your comments seriously. We will review our cleaning procedures and make necessary improvements to ensure that our facilities meet the highest standards of cleanliness.Regarding the security doors being jammed open, we apologize for any concerns this may have caused. We prioritize the safety and security of our guests, and we will address this matter promptly to ensure that proper security measures are in place.We understand your concerns about the homeless encampment across the parking lot. We are actively working with local authorities to address this issue and improve the overall safety and comfort of our guests.Thank you for bringing these matters to our attention. We appreciate your feedback, and we will use it to make necessary changes and enhancements to our operations.We hope to have the opportunity to welcome you back in the future, once these issues have been resolved, and provide you with an improved experience.

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We didn't need to be placed in a handicap room.
No complaints except I'm not sure why i was given a handicap room. Neither my wife and i are handicapped and i would hate to think that we would be denying a room to someone who needs a larger shower etc.
2023년 6월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 6월 25일
Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments and apologize for any confusion regarding the room assignment.We understand your concern about being allocated a handicap room despite neither you nor your wife requiring those specific accommodations. Please be assured that our room assignments are based on availability and various other factors. It is never our intention to deny a room to someone who genuinely requires the specific features of a handicap room.We strive to accommodate all our guests' needs to the best of our ability, and in this instance, it seems there may have been a miscommunication or an oversight in the room assignment process. We sincerely apologize for any inconvenience this may have caused.Your feedback is important to us, and we will review our procedures to ensure that future room assignments align more accurately with guests' preferences and requirements. We appreciate you bringing this to our attention and allowing us the opportunity to improve our services.We are grateful for your understanding, and we hope that aside from this issue, you had a comfortable and enjoyable stay with us. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to let us know.We value your patronage and look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태
The staff okay. Didn’t explain how to get around to the laundry room. All he said was it’s “difficult”. I had to find my own way, which I didn’t mind. The hotel was next to a hill with a homeless encampment. The room was clean and their were plenty of towels at the pool. The breakfast was amazing.
2023년 6월에 1박 숙박함
답변 제공: Katie B - Front desk Supervisor 님, 2023년 6월 25일
Thank you for taking the time to provide us with feedback on your recent stay. We appreciate your comments and are glad to hear that you found our room clean, enjoyed the pool towels, and had an amazing breakfast experience.However, we apologize for any inconvenience caused by the lack of information provided regarding the location of the laundry room.We also understand your concern about the homeless encampment near our hotel. We empathize with the challenges associated with homelessness, and we work diligently with local authorities and support organizations to address the issue. While we cannot control external factors, we strive to provide a safe and secure environment within our premises for all our guests.Furthermore, we would like to apologize if you encountered any disarray during your stay due to ongoing renovations. Renovations can sometimes cause temporary disruptions, and we appreciate your understanding. We are committed to enhancing our facilities to provide an even better experience for our guests, and we apologize for any inconvenience it may have caused.Your feedback is valuable to us, and we appreciate your understanding of the challenges we face during renovation periods. Should you have any further questions, concerns, or if there is anything else we can assist you with, please feel free to reach out to our front desk. We are here to ensure your stay is as pleasant and comfortable as possible.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience.

6/10 - 괜찮아요

Nancy

2023년 6월에 1박 숙박함
답변 제공: Baymont GM 님, 2023년 7월 10일
Thank you for your stay.

6/10 - 괜찮아요

Lori

좋아요: 직원 및 서비스
The property was under construction, frig in room was noisy. Checking in, resistration only had 1 room reserved when I actually reserved 2 and was told Expedia to reserve 2 rooms. Person at the front desk was able to get me my 2nd room.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 12일
Welcome to Baymont Yreka! We are so glad to have you! We will check that fridge immediately! Your rest and comfort is our main goal. Happy to hear our front desk staff was able to complete your reservation needs. We look forward to serving you again. Thank you