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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Located close to Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace, and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Laundry
  • Pet friendly
  • Free WiFi
The current price is ₩415,434
₩445,595 total
includes taxes & fees
Nov 28 - Nov 29

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Balcony
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
Desk
Heating
Hair dryer
Private bathroom
Minibar
LCD TV
Daily housekeeping
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Balcony
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
Desk
Heating
Hair dryer
Private bathroom
Minibar
LCD TV
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Balcony
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Minibar
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Separate bathtub and shower
Private bathroom
Minibar
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Separate bathtub and shower
Minibar
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
Daily housekeeping
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Minibar
LCD TV
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Hexenbar - ‬4 min walk

About this property

Hotel Excelsior

Hotel near Zermatt-Matterhorn Ski Paradise
A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An elevator, luggage storage, and smoke-free premises
  • Free newspapers, a front-desk safe, and helicopter/airplane tours
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All guestrooms at Hotel Excelsior offer amenities such as free WiFi, safes, and minibars.
More conveniences in all rooms include:
  • Heating, daily housekeeping, and desks

Similar properties

Front of property - evening/night

Hotel Tannenhof

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 329 reviews
The price is ₩294,266
₩319,822 total
includes taxes & fees
Nov 23 - Nov 24
Hotel Tannenhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Is Hotel Excelsior pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Excelsior?

As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Hotel Excelsior on Nov 28, 2025 start from ₩415,434, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Excelsior?

This hotel doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior?

Check-out is at 11:00 AM.

Where is Hotel Excelsior located?

Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi - Riffelberg. Furi Ski Area and St. Mauritius Church are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 233 reviews
Rating 8 - Good. 54 out of 233 reviews
Rating 6 - Okay. 10 out of 233 reviews
Rating 4 - Poor. 1 out of 233 reviews
Rating 2 - Terrible. 0 out of 233 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place in Zermatt. Amazing staff, great hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

thea

Liked: Staff & service, property conditions & facilities
Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Stayed 1 night in Jul 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Irfan

Liked: Amenities
Good location
Stayed 2 nights in Nov 2023

10/10 Excellent

mayur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Liked it.
Stayed 1 night in Jul 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a view of the Matahorn from my room
Stayed 1 night in Sep 2023

10/10 Excellent

Leah Czarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Matterhorn View

Perfect place inside Zermatt, it's near everything. I got my perfect shot of the sunrise over the Matterhorn.
I woke up to this on 9/28/23 AM
Stayed 1 night in Sep 2023

10/10 Excellent

Phithoun

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.
Stayed 2 nights in Jun 2023

8/10 Good

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just off the main thoroughfare of Zermatt. Views of the Matterhorn from our room were spectacular! Clean. Accessible. Wonderful breakfast buffet included many more options than other locations where we stayed.
Stayed 1 night in Sep 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service went above & beyond to make sure we had everything we needed
Stayed 2 nights in Sep 2023

8/10 Good

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

6/10 Okay

Warren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.
Stayed 3 nights in Jun 2023

10/10 Excellent

Camilla Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Charming!
Stayed 2 nights in Sep 2025

10/10 Excellent

Saki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
坂はありますが駅から近く、大きいキャリーケースを持っても歩いてホテルまで行けました。 チェックアウト後も荷物を預かっていただけて助かりました。 お部屋は広く、2人で大きいキャリーケースを広げても窮屈さはありませんでした。 お部屋からはツェルマットの街並みと山々が同時に見られて、夜は一階のバーから聴こえてくる音楽もとっても素敵で、どこかから焚き火のような匂いもして五感で楽しめるホテルでした。。 次にツェルマットに行く時はぜひ一階のお店も利用したいと思いました。 9月でしたがクリスマスを彷彿とさせる街は本当に素敵で、最高の思い出になりました。
Stayed 1 night in Sep 2025

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.
Stayed 1 night in Sep 2025

10/10 Excellent

lisan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
Stayed 3 nights in Aug 2025

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025