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Phoenix

3.0 star property
Riverfront hotel with free breakfast and a fitness center

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Photo gallery for Phoenix

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | 1 bedroom, down comforters, in-room safe, desk
Property video
Reception
Front of property
Free daily buffet breakfast

Popular amenities

  • Spa
  • Housekeeping
  • Gym
  • Bar
  • Pet friendly
The current price is ₩398,910
₩427,871 total
includes taxes & fees
Jul 31 - Aug 1

Room options

View all photos for Room

Room | 1 bedroom, down comforters, in-room safe, desk

Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | 1 bedroom, down comforters, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

1 bedroom, down comforters, in-room safe, desk

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | 1 bedroom, down comforters, in-room safe, desk

Standard Double Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | 1 bedroom, down comforters, in-room safe, desk

Superior Double Room, 2 Twin Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | 1 bedroom, down comforters, in-room safe, desk

Deluxe Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout drapes/curtains
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Golden India - ‬6 min walk
  • ‪Fuchs - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat - ‬5 min walk
  • ‪Zer Mama Bistro - ‬5 min walk

About this property

Phoenix

Hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in the lobby, and a bar. Treat yourself to a massage or other spa services. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out, and 1 meeting room
  • An elevator, smoke-free premises, and bicycle tour information
  • Bicycle parking, a banquet hall, and helicopter/airplane tours
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Phoenix offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

Dutch, English, French, German

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  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 404 reviews
The price is ₩340,744
₩367,486 total
includes taxes & fees
Aug 10 - Aug 11
Alpine Hotel Perren

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much does it cost to stay at Phoenix?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Phoenix on Jul 31, 2025 start from ₩398,910, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix?

This property doesn't offer parking.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Check-out is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola, and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

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Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 478 out of 670 reviews
Rating 8 - Good. 159 out of 670 reviews
Rating 6 - Okay. 23 out of 670 reviews
Rating 4 - Poor. 3 out of 670 reviews
Rating 2 - Terrible. 7 out of 670 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!
Stayed 2 nights in Jun 2025

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!
Stayed 8 nights in Feb 2025

10/10 Excellent

waldimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of Matherhorn
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Amenities
Large clean room, friendly staff, good location, large and varied breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Feb 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for skiing and sightseeing

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
View from the room terrace
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Audun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Hotel with great service!

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
Stayed 2 nights in Jul 2024

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Stayed 3 nights in Sep 2024

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Stayed 2 nights in Sep 2024

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, perfectly clean, good breakfast buffet and very helpful staff for explaining all the activities to do around Zermatt
Stayed 1 night in Aug 2022

10/10 Excellent

Kin Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great hotel, location and service! Extremely hospitable staff and the rooms/location were perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

HNIN YADANAR

Liked: Cleanliness, staff & service, property conditions & facilities
Clean n nice hotel! The staffs are friendly
Stayed 2 nights in Jun 2023

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! spacious and very clean room. Excellent breakfast, friendly and helpful staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
Stayed 3 nights in Aug 2023

8/10 Good

Eugene Shoong Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and well kept. Breakfast was decent for a relatively small hotel. View of the Mattehorn was amazing.
Stayed 2 nights in Mar 2023

4/10 Poor

Dr.rajpal

Felt tight
Stayed 1 night in Oct 2024

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property and rooms. Great breakfast. Very kind owners.
Stayed 1 night in Jul 2023

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The location was beautiful, the staff was friendly, and the breakfast was delicious. We had to request a second key card for the room and they accommodated us willingly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Great location, deluxe room category with Matterhorn view is very comfortable. Breakfast is good.
Stayed 2 nights in Aug 2022

10/10 Excellent

xiaoyu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staffs and very helpful for me. good location.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the view from our room!! Everything was perfect.
Stayed 3 nights in Jul 2023