In Dustin, a hotel needs to provide a specific level of high-end conveniences to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer additional touches such as a welcome gift.