East Coast 5 Stars Hotels

"The staff was not helpful. We seemed to be more of an inconvenience to them. There were 3 staff members that were amazing. Our room had mould in the bathroom, the bathroom door couldn’t close & neither did our patio door. The upgrades we’ve seen, were mostly to the ULC section. The buffet was less than appealing, with the food being dry, luke warm at best & the dishes being dirty. The staff barely notice you. We visited the Riviera Maya Grand Sirenis & we’re hoping for a similar experience in Punta Cana, but we were immensely disappointed. Maybe in a few years, once they finish their updates, we’ll try again. "

"The Pros: The staff was all very friendly and helpful. The rooms are super big and comfortable. The bathroom is also big. My kid loved the kids club. The Cons: The food in general was not very good. The Split Restaurant and Toro where for me the two best options. Buffett was poor and food was always the same, mid. The resort is huge and although there are many restaurants there are not big enough to hold so many people. We had to wait for more than one hour to eat dinner at any of the restaurants. The buildings look like they need mantainence. The mayority of golf cars used to transport the guests look old and not well mantained. "

"This place was absolutely amazing. The resort is beautiful and impeccably clean, the grounds, the open area bathrooms, the halls everything is kept perfect. The staff is very attentive and helpful at all levels from the grounds keepers on up. The room was wonderful and we did not want for anything. A fantastic selection of restaurants and bars everywhere including bar service on the beach. The Mirage Club (adult area) was wonderful. We had our own buildings, pools, bars and beach area and well as a VIP food/lounge area. If you are lucky enough to get Samuel as your butler then you just gained a new family member. Again the staff everywhere was just so nice and friendly it was fantastic. It was just an absolutely wonderful stay and we are looking forward to a return trip. "

"I stayed from March 30th to April 5th; the trip was to celebrate my husband's birthday. Unfortunately, we would not return. The staff was incredibly rude; whenever you asked a question or requested something, they wore sour expressions and always responded with a lot of attitude. Every day, we had to request towels and water because they didn't restock the minibar. We upgraded to a new room with a Jacuzzi, but we went two days without being able to use it because it wasn't working. We complained, but they took a long time to send someone to fix it. The wooden frame of the mirror came loose and fell off during the night. We felt we had no privacy, as staff members would enter the room—sometimes without even knocking on the door. Ana from the spa was the only friendly employee."

"Internet was bit slow"

"Beautiful resort. Staff does an amazing job at maintaining the resort clean. "

"Had a very good experience. Super clean property. Staff is helpful. Kids will enjoy this place. However, Need more food options at beach area. Also need to add Indian cuisine dishes. Most of the staff doesn't know English, that is challenging. Sweetery shop has average quality icecream. "

" Bird poop and cloudy water in pools with bouncy setup - pretty disgusting - as a physician I suggest avoiding those if you can. Food - 6/10 - ok for AI but not your typical big city average restaurant food. Diarrhea 3 days out of the 6. Hotel staff service 8/10. They are very nice and accommodating Room - Excellent 9/10 Gym - 10/10. Best hotel gym by far "

"We’ve been to 5 different all inclusive resorts and this by far has been the best! If you’re looking for a super chill environment with decent food, no kids and a clean beach this is it!"