2/10 - 너무 별로예요
Davena 님, Monte Vista
가족 여행
2024년 5월 27일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience!! Reserved five rooms, traveling with 13 family members.
Honestly where to start…
Hotel had a horrible smell, very outdated, stains all over the floors up and down the halls, holes in the walls, doors to rooms do not shut completely, someone broke into one of our rooms, Bathrooms had mud all in the bathtub, bathrooms had not been cleaned, sheets were dirty and stained, windows have not been cleaned in years, pulled out the vents in the AC unit because they were corroded and not working, ice machine never worked the entire time we were there, found out a kid had drowned in the swimming pool and died, pool was not working, there was openings in all of our doors so doors did not fully shut, room keys never worked. Had to go down to front desk to have them reactivated 4 to 5 times every single day, was supposed to be there for four days ended up leaving a day early due to all of this. Had to go to Walmart to purchase cleaning supplies so everyone could clean their own rooms. Had to purchase blankets to sleep on so we would not get bedbugs. Walls are extremely thin heard people next to us fighting, and the people on the other side of us were having sex and hitting the wall. Part of the ceiling is falling down in spots. Extremely Unsafe for families, gave us all anxiety, could not sleep for fear of someone coming into our rooms. Drove around Alamosa to every hotel, trying to get another room the very first day but every hotel was booked. Feel bad for staff.