“The hotel itself was okay, but the customer service was very disappointing. During our three-day stay, our room was NEVER cleaned or refreshed, despite multiple requests to both the front desk staff.Each time, we were told it would be taken care of, but nothing was ever done.
What was most frustrating was the lack of follow-through and initiative from the staff. They seemed quick to acknowledge our concerns but made no real effort to resolve them. Basic housekeeping and responsive customer...