Hello Abby, thank you for taking the time to leave us this feedback. I'm sorry to hear that your recent stay with us did not meet you expectations. It sounds like you did not like our Shakespearean theme and you had trouble with being near the stairwell. I've shared this with our team and your concerns are being addressed internally.

Hello Lynne, We want to thank you for leaving us this positive feedback of a 5 out of 5 star review!! We appreciate you and enjoyed hearing your thoughts on our how comfortable our property is as well as the breakfast we provide all of our guests and our location! We look forward to you returning to stay with us again soon!

Hello Jim, Thank you for taking the time to leave us this positive feedback. We appreciate you and look forward to you returning to stay with again soon.

Hi Beth,Thank you for the 5-stars! Sorry about the breakfast attendant. Hope to see you again soon!

Hi Teresa,Thank you for the 5-stars! Hope to see you again soon!

Hello Jonathon, We so appreciate you taking the time to leave us a review to let us know how your stay was. We thank you for the feedback and will be addressing your comments internally. We hope you will choose to stay with us again and hopefully change your stay to a 5/5 for next time!

Hello Grace,Thank you for the five-stars! We are happy to hear that you enjoyed your time with us and look forward to your next visit!

Hi Gonzalo, thank you for the 5-Stars! Hope to see you again soon!

Hello Amy, thank you for taking the time to leave us a review! We look forward to your next visit!

Hello Jodi, Thank you for taking the time to leave us this review. We apricate you bringing this to our attention and this issue is being reviewed internally. We apologize that your stay did not meet your expectations. Thank you and have a great day.

Thank you for taking the time to leave us a review! We hope to see you for your next visit to Ashland!

Hi Jill, Thank you for the 5-Stars! Hope to see you again soon!

Hello Theodore, Thank you for leaving us this review! We appreciate you and look forward to you returning to stay with us again soon!

Thank you for the wonderful review, Sara! We are delighted to hear you enjoyed our nice staff. We hope to see you again soon!

Thank you for the 5/5 review today Nancy! We are thrilled to hear about your positive experience with us. We hope you will choose to stay with us again.

Thank you for the 5/5 review today! Please come and visit us again!

Hi Erick, Thank you for the 5-Stars! Hope to see you again soon!

Hi Harry,Thank you the 5-stars! Hope to see you again soon!

Hello Melissa, Thank you for taking the time to leave us this wonderful feedback! We appreciate you and look forward to you returning to stay with us again soon!

Thank you for the 5/5, Janell! We are glad you had an amazing stay with us and we hope to welcome you again!

Thank you for the 4/5! We are Glad to hear you enjoyed your stay with us and we hope to welcome you again!

Thank you for the 5/5 review today Dawn! Please come and visit us again!

Thank you for the 5/5, Georgia! We are glad to hear you had a great stay with us and we hope to welcome you again!

Hello Steven, Thank you for taking the time to lave us this feedback highlighting both what you enjoyed as well as where we can make some improvements in our service. We appreciate you and the 5 star review! We look forward to you returning to stay with us again soon.

Hello Marco,We are extremely sorry to hear about your negative experience with us here at our hotel. We take matters like this extremely serious and would love to chat with you in more detail on exactly what went wrong. We would have loved to switch you into a different room while you were here or addressed the issue head on. We hope you can reconsider staying with us as we take pride in our high cleaning standards, accommodating staff, and room types.

Hi Barbara, Thank you for the 5-Stars! Hope to see you again soon!

Hi Jennifer, Thank you for the 5-Stars! Hope to see you again soon.

Thank you for the 5/5, Jessica! We are glad to hear you had a wonderful stay with us and we look forward to welcoming you again!

Hello Connie,We so appreciate you taking the time to leave us a review today. We are thrilled to hear about your positive experience with us. Thank you for highlighting areas that we can improve as this helps us to address each and every detail. We do actually have several areas for your pet around the hotel. We have a designated pet area in the parking lot, as well as a full grass section in the front of the Hotel. We hope this clears up any confusion you may have had. We are happy to show you next time you visit us!

Thank you for the amazing 5/5 review Deborah! Please come and visit us again!

Hello Christine, thank you for taking the time to write us a wonderful review! I will pass along your kind words to Cindy, we adore her wonderful personality as well. Your comments are helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally.

Thank you for the wonderful review, William! We are ecstatic to hear you enjoyed your stay with us. We hope to welcome you again!

Hello Kim, Thank you for leaving us this wonderful 5 out of 5 review. We appreciate you and we look forward to you returning to stay with us again soon!

Hello Jerry, Thank you for your feedback highlighting where we can do better! This is not up to our normal cleanliness standards so thank you for bringing this to our attention. This issue is being addressed internally with management as well as housekeeping. Your comments have been very helpful and we thank you for taking the time to leave us this feedback and giving us the opportunity to address this right away. We hope to welcome you back another time. Thank you and have a wonderful day!

Hi Ryan,Thank you for the 5-stars! Hope to see you again soon!

Thank you for your 5/5 review, Daniel! We look forward to seeing you again soon!

Thank you Kacie for the five-star review! We look forward to your next stay!

Good morning Pamela, We want to thank you for leaving us this positive feedback an 5 out of 5 star review!! We appreciate you and enjoy hearing your thoughts on our friendly staff, breakfast options and convenient location on the edge of downtown. Thank you and we look forward to you retuning to stay with us again soon!!

Hi Belinda,Thank you for the review! Hope to see you again soon!

Hi Yizhuo, thank you for the 5/5 review! We hope to welcome you again soon!

Ellen, thank you for taking the time to leave us a wonderful review. We look forward to your next stay!

Hi Yijing, thank you for the 5-stars! Hope to see you again soon!

Hello Cordelia, Thank you for taking the time to leave us this feedback highlighting where we can do better. Please accept our sincerest apologies and know we take pride in our cleanliness and this was not up to our standards! We have already addressed this situation internally but we want to thank you because your comments have been helpful and will help us improve our service for future guests. We hope you return to stay with us again. Thank you an have a great day!

Hello Mila, Thank you for taking the time to leave us this wonderful feedback about our front desk clerk Joseph, he is a valued part of our team! We appreciate you and we look forward to you returning to stay with us again soon!

Hi Mari, Thank you for the 5/5 review! We are so happy you enjoyed your stay. Hope to see you again soon!

Hello Christi, Thank you for the 5-Stars! Hope to see you again soon.

Hello Korey, Thank you for leaving us this feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about our pillows and broken heater. We will be addressing this internally. Your comments have been helpful in highlighting opportunities to improve our service even further. Thank you and have a great day!

Hi Stephanie, Thank you for the great review! We hope to see you again in the future!

Hello Armand, Thank you for leaving us this review. We appreciate you and look forward to you returning to stay with us again soon.

Thank you for the 4/5, Dr. Kathy! We are so glad to hear you had a great stay with us and we look forward to welcoming you again!