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Reviews of Hilton Garden Inn Birmingham SE/Liberty Park

3 out of 5
Hilton Garden Inn Birmingham SE/Liberty Park
2090 Urban Center Pkwy, Birmingham, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Traveled with family and small children
Liked: Cleanliness
We stay at this hotel often and we are pleased with the staff, cleanliness, and the comfort of the room every time.
Stayed 2 nights in May 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff clean rooms
Stayed 2 nights in Mar 2024

8/10 Good

adrienne, hazel green

Stayed 1 night in May 2024

10/10 Excellent

Kaneshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sanford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a quiet location
Stayed 1 night in Apr 2024

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and super nice place. Wasn’t impressed with the breakfast for the cost.
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Mike D on Apr 11, 2024
Thank you for making the time to respond with a 5 out of 5!!Please come stay again next time you are in the gretaer BHAM area!!

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
The staff at the front desk were professional and kind. The tables in the room and the sinks did not appear to have been cleaned. There were glass rings on various pieces of furniture. The beds were comfortable. For the price of the room you should not have to pay for breakfast; however, we had no problem paying for the 5:00 pm meal. This was a problem though because it still was not open at 5:25 pm. Thank you.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

David E

Stayed 1 night in Jan 2024

2/10 Terrible

Dawn

Traveled with family
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Room for Improvement
I have stayed at this hotel before and liked it very much, but this time was not the best experience. The room was not ready - maintenance caulking in the bathroom - despite the hotel not being very full and us arriving well after check-in time. There were stains on the sofa, the doors to the cabinets were crooked, the toilet was running, and there was water on the carpet and staining in spots. There was just a sense that the room wasn't guest ready. I provided feedback the next day and hopefully they will make improvements. I would also add that they probably would have moved us but we were too tired after a very long day of travel and had already brought all of our stuff into the room. I didn't discover the wet carpet until getting into bed and just put towels over the spots. The staff is nice overall and I wouldn't say don't stay here, but perhaps ask for a room that has been upgraded.
Stayed 1 night in Dec 2023

8/10 Good

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent friendly staff. Bedside reading lamb bulb was burnt out and no replacement available. Window shade jammed down.
Stayed 3 nights in Nov 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the bar hasn't been open the last couple of times we were there.
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

6/10 Okay

Julio

Liked: Property conditions & facilities
Disliked: Staff & service
The location was very nice. The hotel from outside looked amazing. Once you entered however, the feeling changes... The staff is not very friendly, and have attitudes as customers seen as inconveniences. My room, for 5 days, was very lightly cleaned as it seems they spent 5-10 minutes cleaning. The shade on one of the windows did not work, so I had to sleep with one of the windows open as bright light from outside shined in.
Stayed 5 nights in Oct 2023

8/10 Good

Gary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023

10/10 Excellent

JoAnn F

Traveled with family
A great experience. Will stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, everything we needed!
Stayed 1 night in Sep 2023

10/10 Excellent

Kiara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My entire experience was great. The room was nice and clean, the showers were super hot (my favorite part) and the staff was professional and helpful. 10/10 highly recommend!
Stayed 2 nights in Oct 2023

6/10 Okay

Greg, Corinth

Traveled with partner
Liked: Amenities
We have stay at this property 5-6 times over the last several years and this last stay was just not at the same level as our previous stays. The oddest thing was the box of tissues in bathroom had tissues/box soaked in something other than water. We reported it to front desk and while they gave us new box there was barely an apology. Overall the property is seeing a drop in service, cleanliness, and maintenance.
Stayed 2 nights in Sep 2023

10/10 Excellent

Connie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to my daughter’s, so we have stayed here several times. It is always clean and the staff is friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful property. We were only there 1 night, came in very late and left in the morning but staff was very nice, the hotel was clean and our room was clean and restful. We would stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Raleigh Dean

Stayed 1 night in Sep 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Carolyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Russell

Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that breakfast was “extra”. First Hilton I remember that didn’t include breakfast … it was $9 but very mediocre all of the “hot” Orms were very cold . Great facility, price was just ok … $150 \- bc so would think the sub par breakfast would be included ??
Stayed 1 night in Sep 2023
Response from Mike D on Sep 19, 2023
Dear Charles, of the 17 brands at Hilton, less than half serve a complimentary bfast. You can be assured at our HGI that we will serve a fine hot and cold buffet tom start your day off everyday.Please consider visiting us again...Michael D

10/10 Excellent

Walter

Traveled with family
Stayed 1 night in Sep 2023
Response from Mike D on Sep 19, 2023
Thank you for staying with us!

10/10 Excellent

Chassica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely return for my next visit.
Stayed 1 night in Sep 2023
Response from Mike D on Sep 19, 2023
Thank you so much...

8/10 Good

Bennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike D on Sep 19, 2023
Please give me any details that you wish to share on your determining your grade...thanks.

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Stayed 2 nights in Aug 2023
Response from Mike D on Sep 19, 2023
Thank you! I will tell the staff of your review!

10/10 Excellent

Carman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mike D on Sep 19, 2023
THANK YOU!!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel overall.
Hotel was very clean and the bed was very comfy. Had nice shampoo and such for convenience. The only thing we wished for was a bigger pool! Overall great stay.
Stayed 2 nights in Aug 2023
Response from Mike D on Sep 19, 2023
Thank you so much for your kind words and detailed review!

10/10 Excellent

Steven

Stayed 1 night in Aug 2023
Response from Mike D on Sep 19, 2023
THANK YOU!!

10/10 Excellent

SANDRA, BERNALILLO

Liked: Cleanliness, staff & service, property conditions & facilities
Area around parking lots had dog potty areas
Stayed 1 night in Aug 2023
Response from Mike D on Sep 19, 2023
Yes, we have dog friendly rooms and pet areas outside - Thank you!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Stephanie, Director of Sales on Aug 8, 2023
Thank you Sarah for your rating! We value your opinion and appreciate you taking the time to rate us! We look forward to seeing you again!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Stephanie, Director of Sales on Aug 8, 2023
Thank you, Cynthia for the rating! We appreciate your feedback and hope to see you again soon.

4/10 Poor

Janine

Stayed 2 nights in Jul 2023

8/10 Good

Quetina

Liked: Cleanliness, property conditions & facilities
Great stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Evelyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Housekeeping was extremely poor. Original room was poorly cleaned and when you ask for room additionally cleaning they wanted to know everything you wanted. I forgot to ask for the full trash can to be emptied and the didn't empty it.
Stayed 6 nights in Jul 2023

8/10 Good

Balinda

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel
Very nice hotel. Never stayed at a Hilton Garden before. We were travelling across the country and I knew the area around the hotel as good - as I was right. Will stay here again if the opportunity arises. A bit off the main road, but has a restaurant open until 9pm. Rooms are really nice.
Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Stayed 1 night in Jul 2023