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"We normally stay at Holiday Inn Express in Lincoln but wanted to give this one ago, we got upgraded, without realising complete surprise and never given before, so Thankyou lovely touches in the room (can’t believe that someone would steal the coat hooks though which were replaced) complementary soft drinks,crisps n choc in chiller in room tea n coffee too. Bathroom lovely n clean again with gels, shampoo n handwash, everything u need. The lounge area and bar areas all comfortable n modern there was even treats for your dog as you enter reception plus iced water orange juice even ice creams for us adults too.We couldn’t fault it and will be back Thankyou to the hard working reception team for smiling and being welcoming,and the housekeeping team making sure we have a clesn comfortable environment. Well Done"