2/10 - 너무 별로예요
miguel
출장 여행
2025년 11월 20일
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
The service was so bad that I was there for 2 nights and never saw anyone in reception. There were works outside in the street and instead of giving me a room on the back of the building (clearly there was availability) I was give a room at ground level, literally 1 metre away from the streetworks. Suffice to say I was woken up at 6:30am and had to leave the room immediately because the noise was unberable. To add insult to injury they charged m2 30 euros for late checkout which I did not want and did not use but unintentionally had selected on the webpage the hotel sends to do the checkin, When I complained about this charge they said they could not do anything because I had reserved through Hotels.com. But it was not Hotels.com it was their app and their link which, trying to circumvent Hotels.com had addded the 30 euros charge. Hotels.com had nothing to do with this!!! A disaster. I was planning to book this hotel again for several days month but after this experience I will never go even close. I feel insulted and scammed.
miguel
2025년 11월에 2박 숙박함